Social skills

None of this is expert advice. It's what people worked out for themselves, usually the hard way — what actually helped, and what they'd tell someone standing where you are. Take what fits and leave the rest.

How this was put together

  1. If you work in front-of-house roles, try treating the workspace like a stage by forcing a smile upon entry, regardless of your mood.

    One person reported that this made guests happier and helped them go home happy even after long shifts.

    one person who lived it

  2. ask shoppers if they need help, even if you must find someone else to answer their questions.

    You will eventually become known as the person with the answers.

    one person who lived it

  3. Treat everyone with equal respect, regardless of their job title or status.

    It builds respect for you and makes colleagues feel like they are part of something.

    one person who lived it

  4. Be your authentic self during workplace interactions rather than striving for perfection.

    It helps you connect with people.

    one person who lived it

4 more on this
  1. If you dislike babies, refrain from stating it and focus your attention on the parent instead.

    Stating that you dislike babies can cause your popularity to decline while the baby remains popular; such remarks often fail the test of whether they need to be said.

    one person who lived it

  2. Make yourself indispensable by developing skills and client relationships.

    It gives you power and options even when your position is weak.

    one person who lived it

  3. Engage a coworker's child by asking about their favorite YouTube videos or Netflix shows.

    This usually gets them talking.

    one person who lived it

  4. Compliment service workers on specific details, such as helpfulness or accessories, to brighten their day.

    Small acknowledgments make a difference.

    2 people, independently

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