Carers UK
If you look after a friend or family member, you can get information and signposting from their telephone helpline, or ask a question by email.
Good to know
There is also an email helpline for more detailed questions, and online meet-ups. Carers UK lists Samaritans on 116 123 and NHS 111 for urgent support.
Before you call
They can
- give information and signposting by phone, and more detailed guidance by email (advice@carersuk.org)
- answer questions about carers' assessments, benefits and financial support, services for carers, and how to complain and challenge decisions
- point you to your local carers' organisation, which has details on carers' assessments, emergency card schemes and respite
They cannot
- update your Carer's Allowance claim or check whether it has been paid: Carers UK is not part of the DWP
- always give the same specialist help by phone as by email: if it cannot help by phone, it will tell you other ways to get that support
In the emergency guides: I'm being sent home from hospital, or someone I care for is →
- Phone
- 0808 808 7777
- Website
- https://www.carersuk.org
- Hours
- Monday to Friday, 9am to 6pm
- Languages
- English
- Last checked
- October 3, 2026
See something out of date or wrong? Tell us by email.
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