Consumer Council for Water (CCW)
CCW is the independent voice for water consumers in England and Wales. They help households and businesses resolve complaints against a water company or retailer, and give free advice and support.
Good to know
In England call 0300 034 2222. In Wales call 0300 034 3333. Calls may be recorded for training and quality monitoring. Their site has a make a complaint page and a help with bills page.
Before you call
They can
- give free advice and support about your water company or retailer
- help you resolve a complaint against your water company or retailer
- take your call on 0300 034 2222 (England) or 0300 034 3333 (Wales), Monday to Friday, 8.30am to 5pm
- point you to their make a complaint page, which they say to follow when you want to make a complaint
They cannot
- answer outside Monday to Friday, 8.30am to 5pm
In the emergency guides: I got a shutoff notice →
- Phone
- 0300 034 2222
- Website
- https://www.ccw.org.uk
- Hours
- 8.30am to 5pm, Monday to Friday
- Coverage
- England and Wales
- Languages
- English
- Last checked
- October 8, 2026
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