Consumerline (Northern Ireland)
If you live in Northern Ireland, you can use this service to make a complaint against a trader, report a fraud or ask about your consumer rights. An adviser gives you clear and practical advice.
Good to know
If it is suitable, Consumerline passes details of a complaint to the Trading Standards Service for investigation. The Trading Standards Service cannot investigate every case. It is for Northern Ireland consumers only, and it does not take personal callers at its office. The online form is open from Monday 9am to Friday 4pm, except bank and public holidays.
In the emergency guides: A flood, fire or storm hit my home → · I paid a scammer, or think I've been scammed → · I lost my wallet, phone or ID, or it was stolen →
- Phone
- 0300 123 6262
- Website
- https://www.nidirect.gov.uk/contact-consumerline-to-make-a-complaint-or-ask-for-advice
- Hours
- 9am to 5pm Monday to Thursday, 9am to 4pm Friday. Closed on bank and public holidays.
- Coverage
- Northern Ireland
- Languages
- English
- Last checked
- October 9, 2026
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