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Consumerline (Northern Ireland)

If you live in Northern Ireland, you can use this service to make a complaint against a trader, report a fraud or ask about your consumer rights. An adviser gives you clear and practical advice.

Call 0300 123 6262Visit their site ↗

Good to know

If it is suitable, Consumerline passes details of a complaint to the Trading Standards Service for investigation. The Trading Standards Service cannot investigate every case. It is for Northern Ireland consumers only, and it does not take personal callers at its office. The online form is open from Monday 9am to Friday 4pm, except bank and public holidays.

Before you call

Have ready

  • what happened and when it happened
  • contact details for the trader or company
  • whether you have already contacted the trader, and whether they replied

They may ask

  • the details of your complaint or enquiry: what happened and when, the trader's contact details, and whether you have contacted the trader and if they replied

They can

  • give you clear and practical advice from a Consumerline advisor, by phone or the online form
  • if the complaint is suitable, pass the details to the Trading Standards Service for investigation
  • take a voicemail message outside the phone hours, if you have a problem with the online form

They cannot

  • take personal callers at its office
  • have the Trading Standards Service investigate every case: it has limited resources and prioritises by how serious a complaint is and how many people may be affected
  • help if you live in England, Scotland or Wales: the page says to use the relevant number at Consumer Advice on GOV.UK instead

In the emergency guides: A flood, fire or storm hit my home → · I paid a scammer, or think I've been scammed → · I lost my wallet, phone or ID, or it was stolen → · I'm stranded away from home →

Phone
0300 123 6262
Website
https://www.nidirect.gov.uk/contact-consumerline-to-make-a-complaint-or-ask-for-advice
Hours
9am to 5pm Monday to Thursday, 9am to 4pm Friday. Closed on bank and public holidays.
Coverage
Northern Ireland
Languages
English
Last checked
October 9, 2026

See something out of date or wrong? Tell us by email.

We list this organization because it is a national service for the need on this page. We’re not affiliated with it, and we don’t speak for it. Last checked October 9, 2026: we opened its own site and confirmed this link and number. We don’t call the lines, and hours can change — their site has the latest.

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Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-consumerline-ni/

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