Education Authority SEN helpdesk (Northern Ireland)
The Education Authority's special educational needs helpdesk. Press 2 to speak to an operator who can give general advice and guidance about special educational needs, or transfer you to one of its specialist teams. Press 1 for a specific query about a child who is undergoing statutory assessment or already has a statement of special educational needs.
Good to know
If you are worried about your child's progress, the EA's own page says to contact the school first. If you disagree with the EA or the school, the EA's site points to the Dispute Avoidance and Resolution Service (DARS), a free and independent service provided by Global Mediation on 028 9072 6060.
Before you call
They can
- give general advice and guidance on special educational needs, or transfer you to a specialist team (option 2)
- take a specific query about a child undergoing statutory assessment or with a statement (option 1)
In the emergency guides: My child isn't getting the help they need at school →
- Phone
- 028 9031 7777
- Website
- https://send.eani.org.uk/contact-us
- Hours
- Monday to Friday, 9am to 4.30pm
- Coverage
- Northern Ireland
- Languages
- English
- Best for
- Parents
- Last checked
- October 10, 2026
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