Floodline

Floodline is the telephone line for flood information in England, Scotland and Wales. You can speak to an adviser, and sign up for flood warnings, change your details or cancel them by phone. You can also ask Floodline to send flood warnings to a friend or relative on your behalf. The Environment Agency lists it as its Floodline. SEPA and Natural Resources Wales give the same number for Scotland and Wales.

Call 0345 988 1188 Visit their site ↗

Good to know

GOV.UK lists a textphone number, 0345 602 6340, and gives the line as a “24-hour service”. It is a 0345 number: GOV.UK’s call charges page lists 0345 numbers as costing up to 16p a minute from landlines and 3p to 65p from mobiles (approximate), so check with your phone provider. If you or someone else is in immediate danger, GOV.UK says to call 999. For flooding from surface water (sometimes called flash flooding), GOV.UK says to contact your local council. Floodline does not cover Northern Ireland, which has separate services listed on the nidirect site.

Before you call

Have ready

the pages read do not say what the phone line asks for. To sign up online, GOV.UK says you need an email address and a way to be reached at any time of day or night, by call, text or email

They can

talk to a Floodline adviser about flooding
sign you up for flood warnings, change your details or cancel them, if you are in England, Scotland or Wales
send flood warnings to a friend or relative on your behalf, if you ask
take calls from textphone users on 0345 602 6340

They cannot

take the place of 999: GOV.UK says to call 999 if you or someone else is in immediate danger
warn you about surface water flooding: for that GOV.UK says to contact your local council (the England warning service says it cannot warn for surface water flooding)
cover Northern Ireland, which has its own flood services on the nidirect site

If you are in Scotland, SEPA says to select option 2 for Scotland and then option 3 to speak to an advisor. The pages read do not say how long you may wait.

Phone: 0345 988 1188
Website: https://www.gov.uk/check-flooding
Hours: GOV.UK says “24-hour service”.
Coverage: Great Britain
Languages: English
Last checked: November 1, 2026

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