Letting Protection Service Scotland
If your deposit is protected with the Letting Protection Service Scotland, its Help page has a virtual agent called Shona that answers questions about its service, quick links to check that your deposit has been protected and to request a new 'Repayment ID', and a dedicated help line.
Good to know
Its page says not all telephone operators in other countries have agreements to route calls to non-geographic UK numbers. mygov.scot says that if your scheme asks whether you agree with your landlord's deductions, you have 30 working days to answer, and that if you do not reply your landlord gets the deductions they ask for. The opening hours of the help line are not stated on its page.
Before you call
They can
- answer questions through its virtual agent, Shona, on its Help page
- point you to quick links to check that your deposit has been protected and to request a new 'Repayment ID'
In the emergency guides: My landlord won't give my deposit back →
- Phone
- 0330 303 0031
- Website
- https://www.lettingprotectionscotland.com/help
- Coverage
- Scotland
- Languages
- English
- Last checked
- October 10, 2026
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