NHS 111 (England)
If you need medical help right now and it is not a life-threatening emergency, 111 can tell you where to get help. You can answer questions online or call. For urgent mental health help, call 111 and select the mental health option; family and friends worried about someone can use it too.
Good to know
111 online is for people aged 5 and over; for a child under 5, call 111. If you cannot hear or speak, use text relay on 18001 111, and you can ask for an interpreter on a call. If it could be life-threatening, call 999. In Scotland and Wales, NHS 24 and NHS 111 Wales run the local services.
Before you call
They can
- direct you to the best place to get help: an emergency 999 or A&E, an urgent treatment centre, an out-of-hours GP, a nurse callback, a pharmacist, or care at home
- take your questions online, in the NHS App or by phone; call if the person is under 5
- take text relay calls on 18001 111 and BSL video through signvideo.co.uk/nhs111, and give an interpreter on a call
They cannot
- issue fit notes or make or cancel appointments for you in other parts of the NHS: contact your GP for those
- let you ask for a nurse callback: one is offered depending on your symptoms. If you miss all 3 tries, you cannot call the nurse back and must start again with 111 online or a new call
If you are offered a nurse callback, the wait depends on your symptoms, and the service is usually busier at weekends and on bank holidays. You do not need to call again while you wait unless your symptoms change or get worse.
In the emergency guides: I was just in a car accident → · I'm being sent home from hospital, or someone I care for is → · I was hurt at work →
- Phone
- 111
- Website
- https://111.nhs.uk
- Hours
- 24 hours a day
- Coverage
- England
- Languages
- English
- Last checked
- October 3, 2026
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