Northern Ireland Redundancy Payments Service
If your employer in Northern Ireland has become formally insolvent and your job has ended, you can claim redundancy pay and other money owed, such as unpaid wages, holiday pay and notice pay, up to legal limits. Claims are made online. Staff can answer questions about your claim.
Good to know
You get an email invitation with a secure link to create an account (check your spam folder). The insolvency practitioner, the person appointed to deal with the insolvency, enters information into the system for you to review and confirm. Email rpsquery@economy-ni.gov.uk. If your employer is not formally insolvent, the Service can consider a redundancy payment only, after an Industrial Tribunal judgment, and cannot pay unpaid wages, holiday pay or notice pay. The online system needs your own email address and National Insurance number; the Department says local Citizens Advice offices give free help using government services. Tax is taken at an emergency rate at first, and HMRC refunds any overpayment. Payment goes to a well-known UK high street bank account, or by payable order if you have no account; digital-only accounts are not accepted.
Before you call
Have ready
- your National Insurance number, date of birth and your own email address: the online system needs an individual email address
- your employment start and end dates, your pay details and the amounts unpaid, your holiday entitlement and holidays taken
- your bank account details, and payslips or employment documents if you have them
They can
- answer questions about your claim
- give extra support if you have additional support needs and are struggling with the application: contact the Service
They cannot
- pay unpaid wages, holiday pay or notice pay if your employer is not formally insolvent: it can consider only a redundancy payment
- pay into a digital-only bank account such as Revolut, Monzo or Chase
In the emergency guides: I haven't been paid my wages →
- Phone
- 028 9025 7562
- Website
- https://www.nidirect.gov.uk/contacts/ni-redundancy-payments-service
- Coverage
- Northern Ireland
- Languages
- English
- Last checked
- October 10, 2026
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