Northern Ireland Public Services Ombudsman (NIPSO)
NIPSO investigates unresolved complaints about public bodies in Northern Ireland, including hospitals and care homes, schools and councils. It is independent of government and its service is free. You can complain online, by phone, by email or in writing.
Good to know
Complain to the organisation first and go through its complaints process: NIPSO normally expects a final response. NIPSO says you must bring your complaint to it within 6 months of the organisation completing its process, though in exceptional cases it may accept one later. The law requires the organisation to send you a written notice when its process ends, giving the time limit, and counts the 6 months from the day it sends that notice: keep the notice and its date. To visit the office, call first for an appointment.
In the emergency guides: My child is being bullied at school → · I'm behind on my council tax or rates → · I'm being sent home from hospital, or someone I care for is →
- Phone
- 0800 34 34 24
- Website
- https://www.nipso.org.uk/nipso/
- Coverage
- Northern Ireland
- Languages
- English
- Last checked
- October 10, 2026
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