Patient Advice and Support Service (PASS), Scotland
Its trained advisers support anyone who uses NHS Scotland to understand their rights and responsibilities as a patient, raise concerns, give feedback, or make a complaint. They can help you write letters and make phone calls. You can also use its contact form.
Good to know
PASS is an independent service delivered by the Citizens Advice network in Scotland. It cannot provide medical advice, legal advice, advice about private healthcare or advice about social care, and it says it does not give an advocacy service.
In the emergency guides: I'm being sent home from hospital, or someone I care for is →
- Phone
- 0800 917 2127
- Website
- https://pass-scotland.org.uk/
- Hours
- Monday to Friday, 9am to 5pm
- Coverage
- Scotland
- Languages
- English
- Last checked
- October 10, 2026
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