Public Service Ombudsman (NHS in England and UK government services)
If you have complained to an NHS organisation in England and are still unhappy with its answer, you can complain to the ombudsman. It also takes complaints about UK government services. Its online complaint checker shows whether it can help.
Good to know
It is free. It used to be called the Parliamentary and Health Service Ombudsman (PHSO). Complain to the organisation you are unhappy with first. The ombudsman asks you to complain to it within 12 months of knowing about the issue. It does not investigate every complaint it receives. Large print and Easy Read complaint forms are available.
In the emergency guides: I'm being sent home from hospital, or someone I care for is →
- Phone
- 0345 015 4033
- Website
- https://www.ombudsman.org.uk/making-complaint/making-complaint-about-nhs-england
- Hours
- Monday to Thursday, 9am to 4pm; Friday, 8.30am to 12pm; closed on bank holidays
- Coverage
- England
- Languages
- English
- Last checked
- October 10, 2026
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