Public Services Ombudsman for Wales
If you have complained to a public service in Wales, such as your local council or an NHS health board, and are still unhappy, you can ask the Ombudsman to look at your complaint. You can complain online, on a printed form by post, or by phone.
Good to know
Complain to the organisation first: the Ombudsman says it is very unlikely to be able to help if you have not. The Ombudsman assesses whether you complained to it within a year of knowing about the issue. For NHS complaints, the Welsh Government's Listening to People leaflet says to contact the Ombudsman within 12 weeks of receiving the NHS response: go as soon as you can. The Ombudsman can look at the governing body of a school only about admissions, not other school matters. A complaint by phone is a telephone appointment of about 30 minutes, and the officer cannot give you a decision at the time. A call costs the normal landline rate, and calls are recorded. You can contact it in Welsh.
In the emergency guides: I'm behind on my council tax or rates → · I'm being sent home from hospital, or someone I care for is →
- Phone
- 0300 790 0203
- Website
- https://www.ombudsman.wales/how-to-complain/
- Hours
- Monday to Friday, 10am to 4pm
- Coverage
- Wales
- Languages
- English, Welsh
- Last checked
- October 10, 2026
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