Shelter Cymru
If you have nowhere to sleep or might be homeless soon, you can talk to an expert housing adviser on the urgent helpline. You can also chat online or find an advice centre.
Good to know
Their page warns of delays in their response; if you cannot reach an adviser, use their online housing advice. If you are at risk of violence, dial 999.
Before you call
They can
- give housing advice on the urgent helpline, 08000 495 495, 9am to 4pm Monday to Friday
- chat with an adviser through webchat, or point you to an advice centre near you
- point you to its advice pages on homelessness and sleeping rough, and its housing advice for people under 25
They cannot
- give you a bed: Shelter Cymru says it does not have any shelters or kitchens for people who are street homeless
- answer outside 9am to 4pm Monday to Friday
The site warns of a high volume of calls and chats and a possible delay in reply. Try again if you cannot get through, and use the website's housing advice pages meanwhile.
In the emergency guides: I'm behind on my mortgage and could lose my home → · My landlord won't give my deposit back → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I have nowhere to sleep tonight → · I got a shutoff notice → · I've been told to leave home →
- Phone
- 08000 495 495
- Website
- https://sheltercymru.org.uk
- Hours
- Monday to Friday, 9am to 4pm
- Coverage
- Wales
- Languages
- English, Welsh
- Last checked
- October 3, 2026
See something out of date or wrong? Tell us by email.
Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-shelter-cymru/