Shelter England
If you are homeless, have nowhere to stay tonight, are at risk of harm at home, or are worried about losing your home, you can get housing advice from an adviser.
Good to know
The helpline is free. They do not provide accommodation, only advice. It is in high demand, so you might wait over an hour; try again if you cannot get through. They advise on English housing law only: Scotland has Shelter Scotland and Wales has Shelter Cymru.
Before you call
Have ready
- if you need an interpreter, the language you need: tell your adviser at the start, and they can get an interpreter on the call, which takes a few minutes
They can
- give you advice if you are homeless, have nowhere to stay tonight, are at risk of abuse or harm at home, or are worried about losing your home in the next 2 months
- help through webchat, or by textphone or an app through Relay UK, if you are deaf or have a speech impairment
They cannot
- provide accommodation: they give advice only
- advise outside England: Shelter England advises on English housing law only, and points to Shelter Scotland and Shelter Cymru
- answer weekends or bank holidays: the helpline is open Monday to Friday, 8am to 5pm
The helpline is in high demand and you might wait over an hour at busy times. Your call will be answered unless you are still in the queue at 5pm, when the service closes. Try again if you cannot get through.
In the emergency guides: I'm behind on my mortgage and could lose my home → · My landlord won't give my deposit back → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I have nowhere to sleep tonight → · I got a shutoff notice → · I've been told to leave home →
- Phone
- 0808 800 4444
- Website
- https://england.shelter.org.uk
- Hours
- Monday to Friday, 8am to 5pm. Closed weekends and bank holidays.
- Coverage
- England
- Languages
- English
- Last checked
- October 3, 2026
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Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-shelter-england/