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Shelter Scotland

If you are homeless or about to become homeless, or someone in your home is vulnerable or at risk of harm, you can get urgent housing advice by phone.

Call 0808 800 4444Visit their site ↗

Good to know

Calls are free from UK landlines and most mobile networks. They cannot always answer straight away, so check their housing advice pages while you wait. Online chat is for housing problems where you have somewhere to stay, Monday to Friday 9am to 4pm.

Before you call

Have ready

  • if you need an interpreter, tell the adviser at the start of your call; for a British Sign Language interpreter, use Contact Scotland BSL

They can

  • give you advice on your rights and options if you are homeless or about to become homeless, you are being evicted or forced out of your home, or the council has refused to help
  • give advice if you have nowhere safe to stay, are sofa surfing, or you or someone you live with is vulnerable
  • offer online chat if you have more questions

They cannot

  • offer accommodation
  • help if you are not in Scotland: Shelter Scotland sends people in England or Wales to Shelter England or Shelter Cymru
  • answer on bank holidays: the helpline is open Monday to Friday, 9am to 5pm, and closed on bank holidays

They cannot always answer right away. Check their housing advice pages while you wait. Calls are free from UK landlines and most mobile networks.

In the emergency guides: I'm behind on my mortgage and could lose my home → · My landlord won't give my deposit back → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I have nowhere to sleep tonight → · I got a shutoff notice → · I've been told to leave home →

Phone
0808 800 4444
Website
https://scotland.shelter.org.uk
Hours
Monday to Friday, 9am to 5pm. Closed on bank holidays.
Coverage
Scotland
Languages
English
Last checked
October 3, 2026

See something out of date or wrong? Tell us by email.

We list this organization because it is a national service for the need on this page. We’re not affiliated with it, and we don’t speak for it. Last checked October 3, 2026: we opened its own site and confirmed this link and number. We don’t call the lines, and hours can change — their site has the latest.

Heavy moment? Call Samaritans on 116 123 — or someone to talk to →

Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-shelter-scotland/

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