The Cyber Helpline
If you are being stalked, harassed or hacked online, you can answer questions in a chatbot (software, not a person), get step-by-step guides, and if needed be connected with a vetted volunteer cybersecurity professional for one-to-one guidance and support.
Good to know
A charity, and free: the site says it never asks for money for its service. Its helpline terms say it supports individuals and sole traders in the United Kingdom and the United States, and its about page says people aged 13 or older. It does not help businesses. The charity warns that people impersonate it, so use the website address given here.
Before you call
Have ready
- nothing is needed to start. Do not give it passwords, two-factor codes or account numbers: its helpline terms say you should never provide them
They may ask
- in the chatbot: questions to help you explain your issue, so it can match it to a known type of cyber attack
- if you ask the chatbot for a person: your contact details, before you are passed to the human helpline
They can
- give free guidance online: a chatbot, then in-depth guides, then if needed one-to-one help from a vetted volunteer cybersecurity professional
- help individuals and sole traders affected by hacking, fraud, stalking, harassment, intimate image abuse and account compromise, including someone helping a child or family member
They cannot
- connect to your accounts or devices to fix your problem, or meet you in person: its terms say 'Under no circumstances' will the helpline team do this
- report your case to the police for you in most cases: its terms say it does not, and only in high-risk situations where you or a child is in danger may it decide to
- promise a fast reply: its terms say it cannot guarantee an immediate or fast response
- be reached by phone: no number is given on its site, and its contact page says the quickest way to its help is the chatbot on the Get Help page
- help in an emergency: its emergency advice page says to call 999 in the UK or 911 in the US if you are in immediate danger
- help anyone under 13, or a business: its about page says aged 13 or older, individuals and sole traders only
The contact page says the chatbot is the quickest way to its help. Its terms say it cannot guarantee a fast response. If you speak to a volunteer, its terms say calls may be recorded for training and to keep a record of the advice.
In the emergency guides: Someone is harassing or stalking me →
- Website
- https://www.thecyberhelpline.com/gethelp
- Hours
- Online. The self-help service is open 24 hours a day. No hours are stated for one-to-one help from a volunteer.
- Languages
- English
- Best for
- Abuse survivors
- Last checked
- October 11, 2026
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Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-the-cyber-helpline/