Victim Support Scotland (helpline)

If you have been affected by crime in Scotland, you can call or chat with the free support helpline. Support is available locally across Scotland.

Good to know

The helpline is free. You can also use the web chat in the same hours.

Before you call

They may ask

  • on the request form: some information about you and your experiences

They can

  • give free support by helpline on 0800 160 1985, by live web chat, or through a request form
  • give emotional support and explain how the criminal justice system works
  • talk through whether to report a crime if you have not, and help you report it if you decide to
  • talk to your GP, housing association or other organisations, and refer you to specialists
  • possibly help you get funds if you are in urgent need because of a crime and have no other way to get the money

They cannot

  • take your call or chat outside 8am to 8pm Monday to Friday and 10am to 4pm Saturday and Sunday

In the emergency guides: I was just in a car accident → · I was hurt at work → · I paid a scammer, or think I've been scammed → · I lost my wallet, phone or ID, or it was stolen → · Someone is harassing or stalking me → · Someone is using my identity →

Hours
8am to 8pm Monday to Friday, 10am to 4pm Saturday and Sunday
Coverage
Scotland
Languages
English
Best for
Abuse survivors
Last checked
October 9, 2026

See something out of date or wrong? Tell us by email.

We list this organization because it is a national service for the need on this page. We’re not affiliated with it, and we don’t speak for it. Last checked October 9, 2026: we opened its own site and confirmed this link and number. We don’t call the lines, and hours can change — their site has the latest.

Heavy moment? Call Samaritans on 116 123 — or someone to talk to →

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