National Passport Information Center (U.S. State Department)
The State Department's passport phone line. You can report a lost or stolen U.S. passport by phone, and ask for help if you need to travel urgently.
Good to know
TTY 1-888-874-7793. If you are outside the United States, contact the nearest U.S. embassy or consulate instead. Do not email them about a travel emergency.
Before you call
Have ready
- where and when the passport was lost or stolen, and a copy of any police report
They can
- take a report of a lost or stolen passport by phone
- help with urgent travel, depending on your travel date and whether you have already applied
They cannot
- help by email with a travel emergency or a status update
- replace a passport abroad: that is the nearest U.S. embassy or consulate
In the emergency guides: I lost my wallet, phone or ID, or it was stolen →
- Phone
- 1-877-487-2778
- Website
- https://travel.state.gov/en/passports/contact-support/us-passports.html
- Hours
- Monday to Friday 8:00 a.m. to 10:00 p.m. Eastern; Saturday and Sunday 10:00 a.m. to 3:00 p.m. Eastern; closed federal holidays
- Coverage
- Nationwide (U.S.)
- Languages
- English, Spanish
- Last checked
- October 10, 2026
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