US Department of Labor, Employee Benefits Security Administration (EBSA)
Benefits Advisors answer questions about job-based health and retirement plans, including how to appeal a denied health claim, and can look into a complaint about your plan.
Good to know
Free. They can ask your plan on your behalf to settle a dispute informally, but they do not give legal advice or go to court for you. If your plan will not give you its Summary Plan Description, they can ask for it. Relay users dial 7-1-1.
Before you call
Have ready
- a short explanation of the problem, and proof you filed a claim (the denial letter)
- the name, address and phone number of your employer or plan official
- your employment dates, policy number or other ID numbers
They may ask
- for your permission to contact the plan for you, if needed
They can
- explain how the law applies to your plan and what options you have
- contact your plan for you and try to settle the dispute informally
- ask your plan administrator for your Summary Plan Description if the plan has not given it to you
They cannot
- give legal advice or take your case to court
- promise a result: their page says you may not always get the remedy you want
In the emergency guides: I got a medical bill I can't pay, or a claim was denied →
- Phone
- 1-866-444-3272
- Website
- https://www.askebsa.dol.gov/
- Coverage
- Nationwide (U.S.)
- Languages
- English
- Last checked
- October 9, 2026
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Shared by FindAngel.org — free, always · https://findangel.org/resources/dol-ebsa/