Emergency guide
My health insurance or Medicaid is ending
Losing health cover starts several clocks at once, and some are shorter than they look. This page lists what to do today, the deadlines that may have started, who to call and words you can use.
General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.
Checked 7 October 2026 · re-check due 15 December 2026 · To keep a copy, use your browser’s print or share menu.
First: are you safe?
If you or anyone is having a medical emergency now, call 911 in the US or 999 in the UK. If the worry about your cover has you thinking about ending your life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If you cannot pay for food, rent or medicine tonight, call 211 in the US. In the US, your cover ending does not stop you going to the emergency room. The federal Medicare agency (CMS) says a hospital that takes Medicare and offers emergency care must examine you to check for an emergency condition, whatever you can pay. If you have one, it must treat you until you are stable, or move you to a hospital that can. You can still get a bill afterwards: the guide "I got a medical bill I can't pay, or a claim was denied" covers what to do. If you take medicine every day, do not wait until the cover ends to ask how you will get it: see the first step under Today.
Today
- If you take medicine every day or are in treatment, ask your doctor or pharmacist before you stretch or skip doses to make them last. Call them today: tell them the date your cover ends and ask what your options are.
- If you need care or medicine and cannot pay, find a community health center. It sets your fee by your income and family size and sees you even if you cannot pay. See the door below.
- Find the letter, email or notice about your cover. Write down its date, the date your cover ends, and the kind: job, parent's plan, Medicaid or CHIP, or HealthCare.gov. Dates on your own papers come before any date on this page.
- Medicaid ending: ask for a fair hearing before the date your notice says it ends. Ask the way the notice says (by phone, online, by mail or in person) and keep proof of the date, such as a copy, a screenshot or the name of the person you spoke to. That can keep it going while you wait.
- Medicaid ending: if you lose the fair hearing, you may have to repay care you got only because your cover continued while you waited. Unsure? Call legal aid the same day.
- Medicaid or CHIP renewal form, or a Medicaid notice about the work requirement (hours of work, study or community service): answer it by the date on it, even if you think you may not qualify. Send what it asks for, including proof of your hours or of an exemption. Keep proof you sent it, such as a receipt or a screenshot.
- If your Medicaid already ended because a renewal form was not sent back, send the form now and ask your state to look at your case again without a new application. The clock below says how long you have.
- Medicaid ending or ended: call your state Medicaid office today, on the number printed on your notice. Ask what it needs from you and by what date. Write down who you spoke to and when.
- If you are not a US citizen and may apply for a green card from inside the US (not through a US consulate abroad): Medicaid or CHIP you had before September 18, 2026 is not counted in the 'public charge' test, unless it paid for a long stay in a nursing home or mental health hospital. Cover you pay for yourself, with no government help, is not counted. If government help carries on after that date, that part can be weighed.
- If you are not a US citizen and may apply for a green card: cover your US-citizen children, husband or wife get is not counted as yours in the 'public charge' test, though an officer still looks at your own income.
- US citizens are not given the 'public charge' test. Nor are refugees, people granted asylum, or some survivors of trafficking, crime or domestic abuse, getting a green card that way. If you already have a green card, ask a free immigration legal service before you stop any help: this test is for people getting one, and is not usually done again when you come back from a trip abroad.
- If your green card application was sent before September 18, 2026 and is still waiting for a decision, the older rules are used for it. They did not count Medicaid or CHIP unless it paid for a long stay in a nursing home or similar. Ask a free immigration legal service before you change anything.
- If you are not a US citizen: from September 18, 2026, Medicaid, CHIP or other government help with health costs based on your income, that you apply for or get yourself, can be weighed if you later apply for a green card, even if it started earlier. That can include help paying for a HealthCare.gov plan. It is one thing among many, and not enough on its own to refuse you.
- If you are not a US citizen and may apply for a green card, ask a free immigration legal service before you apply for cover for yourself or drop it: Immigration Law Help, below, finds one. Do not let a date on your notice pass while you wait for advice, and do not wait to renew or apply for your US-citizen children's cover. Do not go without care or medicine you need while you wait; in an emergency, get care first.
- Job-based cover ending: if a spouse or parent has a job-based plan you could join, ask that plan today. Of the windows for job-based cover, this is the shortest.
- Ask your employer in writing for the date your cover ends and your COBRA notice: there are words below. COBRA lets you keep the same plan if you pay the whole premium plus a small fee. Before you pay for it, check HealthCare.gov for a plan with savings. If you can get Medicare, read the next two steps first.
- Can you get Medicare (you are 65 or over, or on Medicare through a disability) but have not signed up for Part B (medical insurance)? Before you choose COBRA or a Marketplace plan, call Medicare or a SHIP counselor (free Medicare help from your state). COBRA does not give you more time to sign up for Medicare, and signing up late can mean a lifetime penalty.
- HealthCare.gov says that once you have Medicare Part A, you cannot get savings on a Marketplace plan; if you could get Part A free but have not signed up, ask a SHIP counselor before you count on savings.
- Turning 26 on a parent's plan, or divorced or legally separated (by a court order) from the person whose job plan covers you: tell the plan in writing today. Your COBRA right depends on it. Ask the exact day your cover ends, then look at your own job's plan and HealthCare.gov.
- Tell one person what is happening and ask them to sit with you while you read the letters.
The clocks that have started
Deadlines that can start when this happens, soonest first. Your own letters give your dates; when two dates could apply, count from the earlier one. The details of each are on the page online; its address is at the bottom.
Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.
In the United States
Medicaid ended, cut or refused: ask for a fair hearing before the date on the noticeTo keep your coverage going while you wait, ask for the hearing before the date of action (the day the notice says your coverage ends or is cut).United States (federal rule)
- How long
- To keep your coverage going while you wait, ask for the hearing before the date of action (the day the notice says your coverage ends or is cut). To ask for the hearing itself, your state sets a reasonable time that the federal rule caps at 90 days from the day the notice was mailed. Your state can set fewer days, so the date on your notice comes first.
- Starts
- the date printed on the notice from your state Medicaid agency. The notice also gives a date of action, the day your coverage is cut or ends. The agency has to send the notice at least 10 days before that date, except in a few cases the federal rules list. If you only have an online message, count from its date.
- If missed
- If the date of action has passed, ask for the hearing anyway, and ask in the same request for your coverage to be put back. If your notice came less than 10 days before the cut, or on or after it, ask within 10 days of the date on the notice: the agency then has to put your coverage back until the hearing decision, unless the only issue is a federal or state law or policy. Otherwise, a request no more than 10 days after the date of action means the agency may put it back. If the agency wins the hearing, it may ask you to pay back the cost of services you got only because you asked. If you think the time to ask has passed, call legal aid before you decide it has.
- It lets you
- have a hearing about the decision, and ask for it to be fast if you need it quickly. If you ask before the date of action, the agency may not cut or end your coverage until the hearing decision, unless the only issue is a federal or state law or policy. If you ask no more than 10 days after the date of action, the agency may put your coverage back until the decision.
This is the clock for a notice that your Medicaid is ending or being cut. The same hearing right covers a refused application. If the notice says you lost Medicaid only because a form was not sent back, also use the 90-day clock below. If you can get Medicare but have not signed up, losing Medicaid opens a Medicare sign-up window: see the Part B clock.
Where this differs: If your Medicaid ended because a renewal form or papers did not reach the office, send them now, and ask for a hearing too if you are still inside the date on the notice. If your Medicaid is based on your income, the state has to look at your eligibility again without a new application if the form arrives within 90 days of the date your coverage ended, or longer if your state allows. Medicaid is run by your state, so the notice, the form, the phone number and the exact dates are your state's. The federal rule sets the outer limit; your notice sets your date. The same hearing right covers a refused application. A state children's health insurance program or other state benefit follows its own notice: read it. If the letter is from your Medicaid health plan, not the state, it is about services, and you appeal to the plan first, by phone or in writing, within 60 days of the date on its notice. To keep a service going during the appeal, ask the plan to continue it within 10 days of the date on the notice, or before the date the change starts, whichever is later. If the plan says no, ask for the state hearing, and ask again for the service to continue, within 10 days of the plan's answer. If you lose, the plan may ask you to pay for the services you kept.
Checked 9 October 2026 at Centers for Medicare & Medicaid Services rules, 42 CFR 431.230 (Cornell Legal Information Institute copy)
Medicaid renewal form: send it back by the date on itSend the form back by the date on it.United States (federal rule)
- How long
- Send the form back by the date on it. The federal rule gives at least 30 days from the date on the form, and your state can give longer.
- Starts
- the date printed on the renewal form from your state Medicaid agency, not the day it reached you. If you only have an online message, count from its date. Some states renew your Medicaid without asking you for anything: that notice says so, and you only need to answer it if something in it is wrong.
- If missed
- your Medicaid can end for not sending the form. If it ends, send the form anyway: the clock for Medicaid that ended because a form was not sent back gives a window to have your case looked at again without a new application. If the date on the notice has not passed, you can also ask for a fair hearing. You can apply again at any time of year.
- It lets you
- keep your Medicaid going without a gap and without a new application. You can send the form back online, by phone, by mail or in person, and the agency may not make you come in for an interview as part of renewal. The agency checks what you send and has to tell you its decision in a notice.
Where this differs: This rule is written for Medicaid based on income counted the standard way (modified adjusted gross income, called MAGI). If your Medicaid is based on age (65 or older), blindness, disability or long-term care, the state may use the same steps but does not have to, so go by the date on your own form. The federal rule says a separate CHIP program uses the same renewal steps (42 CFR 457.343), and each state's CHIP works closely with its Medicaid program: read your own notice. Medicaid is run by your state, so the form, the phone number and the date are your state's. From 2027, CMS says adults in the Medicaid adult group (adults aged 19 to 64 covered because their state expanded Medicaid), and adults covered only through certain section 1115 programs, get a renewal once every 6 months instead of once every 12, for renewals scheduled on or after January 1, 2027. It does not apply to American Indians and Alaska Natives, to other Medicaid groups, or in the U.S. territories. Your state's notice gives your new date: answer each renewal by the date on it.
Checked 10 October 2026 at Centers for Medicare & Medicaid Services rules, 42 CFR 435.916 (Cornell Legal Information Institute copy)
Medicaid ended because a renewal form was not sent back: send it now and ask them to look againSend the form now.United States (federal rule)
- How long
- Send the form now. The federal rule says that if you send it within 90 days after your Medicaid ended, the state must look at your case again without a new application. Your state can allow longer.
- Starts
- the date your Medicaid ended. The notice calls it the date of action: the day your coverage ends. To be safe, count from the date printed on the notice, which comes earlier. If you never got a notice, ask your state agency the date your Medicaid ended, and send the form at once.
- If missed
- you usually have to apply again with a new application. You can apply for Medicaid and CHIP at any time of year. When you apply, keep any bills from the gap and ask whether Medicaid can pay them: HealthCare.gov says it may pay for care from the last 3 months, and CMS says that from January 1, 2027, adults in the Medicaid adult group can get at most one month before the month they apply. Marketplace cover has its own window after Medicaid or CHIP ends: see the Marketplace clock.
- It lets you
- have your state look at your eligibility again without a new application, if you send in the renewal form or the information it asked for.
Where this differs: This rule covers a person whose Medicaid ended for not sending the renewal form or the information needed. If the notice says you no longer qualify for another reason, ask for a hearing before the date on the notice (see the fair hearing clock) and apply for other cover. Medicaid based on age, blindness or disability follows the state's own steps: check your notice. Medicaid is run by your state, so the form, the number to call and the date are your state's.
Checked 10 October 2026 at Centers for Medicare & Medicaid Services rules, 42 CFR 435.916 (Cornell Legal Information Institute copy)
Medicaid work requirement notice: answer it by the date on itAnswer the notice by the date on it.United States (federal rule)
- How long
- Answer the notice by the date on it. The federal rule says the state must give you 30 calendar days to show that you meet the requirement or that it does not apply to you.
- Starts
- when your state sends a notice that it could not confirm you meet the requirement or that it does not apply to you. Count from the date on the notice. States must generally start the requirement by January 1, 2027, and a state may start earlier. It applies only to some adults: see the note below.
- If missed
- your application might be denied, or you might be disenrolled (taken off Medicaid). You can apply again at any time, and your state checks the requirement again when you do. A Marketplace plan may cost more than you expect: CMS says a person who does not show the requirement and would otherwise qualify for Medicaid cannot get the premium tax credit, which is the Marketplace's savings. Ask HealthCare.gov what a plan would cost you before you pick one.
- It lets you
- show your state that you meet the requirement, or that you are exempt, and keep your Medicaid or your application going. A month meets the requirement if you work, do community service or take part in a work program for at least 80 hours; are enrolled in school at least half time; do a mix of these that adds up to at least 80 hours; or have a monthly income of at least the federal minimum wage times 80 hours.
Where this differs: Medicaid is run by your state: its notice, its start date and what counts as proof are your state's. It applies to adults aged 19 to 64 who are not pregnant and not on Medicare, in the Medicaid adult group (adults covered because their state expanded Medicaid) or certain section 1115 programs; not in the U.S. territories. You are exempt if, for example, you are pregnant or postpartum, disabled or medically frail, a parent or caretaker of a child 13 or under or of a disabled person, American Indian or Alaska Native, a former foster youth, a veteran with a total disability rating, in drug or alcohol treatment, meeting TANF work rules, or in a household getting SNAP and not exempt from SNAP work rules. A state may also give short-term exceptions, for example after a hospital stay or a disaster in your county. Ask your state agency whether you are exempt. States check at application and at renewal, and may check more often.
Checked 10 October 2026 at Centers for Medicare & Medicaid Services, fact sheet on the interim final rule (June 1, 2026)
Health cover: ask to join a work health plan through your own job, or a spouse's or parent's jobAsk the plan within 30 days of losing your cover.United States (federal rule)
- How long
- Ask the plan within 30 days of losing your cover. A plan may allow longer, but count 30 to be safe
- Starts
- the day your job-based health cover ends, whether it came through your own job or through a family member's job and ended because they died. Not sure of the date? Count from your last day of work or from the day of the death.
- If missed
- ask the plan whether its window is longer than 30 days; if not, you usually wait for its next open enrolment. The COBRA and Marketplace clocks are separate and may still be open
- It lets you
- join another group health plan you can get, such as one at your own job or a spouse's or parent's job, outside its usual sign-up time. This is sooner than either 60-day window, so check it first
Turning 26, a divorce or a legal separation counts: the federal rule (29 CFR 2590.701-6) lists 'legal separation, divorce, cessation of dependent status (such as attaining the maximum age to be eligible as a dependent child under the plan)' as losing eligibility. Ask the plan at your own job, or at a spouse's or parent's job you can join, before your cover ends. Not sure of the date? Count from your 26th birthday, or the date of the divorce or separation.
Checked 8 October 2026 at US Department of Labor, Employee Benefits Security Administration
Choose whether to keep a job-based health plan (COBRA)60 days to chooseUnited States (federal rule)
- Starts
- the later of two dates: the day the job-based cover ends (after a job loss, or after the death of the family member whose job it came through) or the day the COBRA election notice is given or mailed to you. Count from the earlier one to act in time. Do not wait for the letter: the plan has 44 days to send it, and it can be late or lost.
- If missed
- The right is gone once 60 days have passed since BOTH dates. If the notice came late or never came, your window may still be open: call the Department of Labor on (866) 444-3272. The Marketplace window is a separate clock that does not wait for this one.
- It lets you
- keep the same plan, back-dated to the day your cover ended, usually at the full premium plus 2 percent: up to 18 months after a job loss, and up to 36 months for a spouse or child after the employee's death. You have 45 days after electing to make the first payment, which may cover more than one month. If you said no, you can still change your mind within the 60 days, but cover may then start only from that day.
If your cover is ending because you turn 26 on a parent's job-based plan, or because of a divorce or legal separation, COBRA can be open to you for up to 36 months. The Department of Labor says you or the employee must tell the plan, and the plan does not have to act until it gets proper notice. The plan's papers set the deadline, and it cannot be shorter than 60 days: tell the plan the week the change happens, the way its papers say. COBRA means paying the whole premium plus a small fee, so compare it with a Marketplace plan before you pay.
Where this differs: If you are 65 or older or can get Medicare, ask about Medicare before choosing COBRA: COBRA without Medicare can leave you with bills. If the company closed and there is no health plan, there is usually no COBRA. COBRA covers private employers with 20 or more employees, and state and local governments; it does not cover federal-government plans or church plans. If you worked for the federal government, ask your HR office for Temporary Continuation of Coverage (TCC) on your last day: you generally have 60 days after you leave or after the TCC notice, whichever is later, to enrol. To be safe, count from the day you leave. Many states have a 'mini-COBRA' law that can reach smaller employers, with its own dates: ask your state insurance commissioner's office. Some employers agree to pay part or all of the cost in a severance package, but that is not required
Checked 7 October 2026 at US Department of Labor, Employee Benefits Security Administration
Pick a health plan on HealthCare.gov after losing cover60 days to pick a plan (90 days if you lost Medicaid or CHIP)United States (federal rule)
- Starts
- the day your health cover ends, which can be later than your last day of work or the day of the death. Not sure? Count from your last day of work, or from the day of the death. You can pick a plan up to 60 days before cover ends.
- If missed
- you can enrol only in Open Enrollment (it starts November 1 each year) or after another life event. Medicaid and CHIP stay open all year. COBRA running out opens a new 60-day window; dropping COBRA or stopping payment does not.
- It lets you
- sign up outside Open Enrollment if you lost job-based cover (even if you quit or were fired), cover through a family member, or your Marketplace plan because someone on it died. Pick before your old cover ends and there is no gap; after it ends, cover starts the first of the month after you pick. If asked for proof of lost cover, send it within 30 days of picking. Cover starts only when you pay the insurer the first premium.
If your Medicaid or CHIP ended, you may have the longer window (90 days), counted from the day it ended. If you took COBRA, HealthCare.gov says you can still switch to a Marketplace plan within 60 days of losing your job-based cover, when COBRA runs out, if your former employer stops paying its share, or in Open Enrollment. Ending COBRA early yourself does not open a new window, so check the new plan's start date before you end COBRA. Medicaid and CHIP stay open all year. If your Medicaid ended because you did not show you meet the Medicaid work requirement, you generally cannot get savings on a Marketplace plan: see the work requirement clock.
Where this differs: Some states run their own Marketplace instead of HealthCare.gov. Use the state picker on HealthCare.gov, and check your state's site for its own dates, which may differ
Checked 7 October 2026 at HealthCare.gov (Centers for Medicare & Medicaid Services)
Turning 26 on a parent's plan: ask for the exact end date, then sign up for your own coverAsk today for the exact date your cover on your parent's plan ends.United States (set by each state)
- How long
- Ask today for the exact date your cover on your parent's plan ends. A Marketplace special enrollment period starts 60 days before you lose cover on a parent's job-based plan and ends 60 days after.
- Starts
- the day your cover on the parent's plan ends. HealthCare.gov says a parent's job-based plan usually ends during or shortly after the month you turn 26: ask the plan or your parent's employer for the exact date. A parent's Marketplace plan can keep you on through December 31 of the year you turn 26. Your plan or state can set a different age or end date.
- If missed
- you may have no cover. Outside the windows, you can usually sign up for a Marketplace plan only in Open Enrollment or after another qualifying life event. Medicaid and CHIP stay open all year. If your own job offers affordable cover and you turn it down, HealthCare.gov says you generally will not qualify for the premium tax credit (a tax credit that lowers your monthly payment) or other savings on a Marketplace plan.
- It lets you
- sign up for your own cover. Your own job's plan: you can join outside its yearly sign-up if you did not take it when it was first offered and you lost your parent's cover because you turned 26, but the time can be limited, so ask your job's human resources office before you turn 26. A Marketplace plan: if you pick one before your cover ends, it can start as soon as the first day of the month after you lose cover; if you pick after, it starts the first day of the month after you pick. If you are on a parent's Marketplace plan, you pick your own plan in Open Enrollment (November 1 to January 15 each year; pick by December 15 to be covered from January 1) for the next year.
Where this differs: HealthCare.gov says some states and plans have different rules about turning 26 and the age limit. Ask the plan or your state's Department of Insurance. If your parent has a Marketplace plan and will claim you as a tax dependent for the year after you turn 26, HealthCare.gov says to stay on your parent's Marketplace application instead of making a separate account.
Checked 10 October 2026 at HealthCare.gov (Centers for Medicare & Medicaid Services)
Medicare: sign up for Part B (medical insurance) in time after job-based cover endsIf you can get Medicare, sign up for Part B before your job-based cover ends, so you have no gap.United States (federal rule)
- How long
- If you can get Medicare, sign up for Part B before your job-based cover ends, so you have no gap. The latest you can sign up without a late penalty is 8 months after your work or that cover ends, whichever happens first. Choosing COBRA does not extend the 8 months.
- Starts
- the day your job-based health cover ends or the day your work ends, whichever is first. Count from the earlier one. Medicare says the 8 months count from when you stop working or lose your insurance, whether or not you choose COBRA.
- If missed
- you may have to wait for the General Enrollment Period (January 1 to March 31 each year), and your cover then starts the month after you sign up. That can leave a gap in your cover. You may also pay a late enrollment penalty: an extra 10% on your Part B premium for each full year you could have signed up and did not, usually for as long as you have Part B.
- It lets you
- sign up for Part B without a penalty, through Social Security. Your cover generally starts the month after you sign up, so sign up about a month before your job-based cover ends to avoid a gap. You can apply online. If you apply by mail or fax in this window, Social Security asks for Form CMS-L564, the Request for Employment Information, too: you fill in Section A and your employer fills in Section B, so ask your employer for it before you leave.
Where this differs: This window is for cover from a job (yours or your spouse's) that you or they are still working at. Medicare says COBRA and retiree cover do not count as cover from current work, so if you have only those, sign up for Part B when you are first eligible. If you are on Medicare through a disability and your cover comes from a family member other than a spouse, that employer must have a large group health plan (at least 100 employees). If you take COBRA and are eligible for Medicare but not signed up, Medicare says COBRA may pay only a small part of your bills and you may have to pay most of the costs yourself. Your COBRA will probably end once you sign up. Drug cover has its own, shorter clock: see the Medicare drug plan clock. A SHIP counselor (a State Health Insurance Assistance Program counselor, free Medicare help from your state) can help with both. If you lose Medicaid and are eligible for Medicare but not yet signed up, Medicare gives a separate window: it starts the day you are told your Medicaid is ending and ends 6 months after it ends (form CMS-10797, sent to Social Security). This window does not apply if you get Medicare because of end-stage renal disease (permanent kidney failure), or while you are still in your first chance to sign up (the 7 months around your 65th birthday): use that first window then.
Checked 10 October 2026 at Medicare.gov (Centers for Medicare & Medicaid Services)
If you have Medicare: join a drug plan as soon as your job-based drug cover endsIf you have Medicare, join a Medicare drug plan as soon as your job-based drug cover ends.United States (federal rule)
- How long
- If you have Medicare, join a Medicare drug plan as soon as your job-based drug cover ends. Medicare gives you 2 full months after the month it ends, but a penalty starts if you go 63 days or more without drug cover as good as Medicare's.
- Starts
- the day your drug cover from a job ends: the job plan itself, or COBRA if you took it and it included drug cover. Not sure? Count from the day the job-based plan ended.
- If missed
- you may have to wait for another time to join, and you may pay a late enrollment penalty: an extra 1% for each month you went without creditable drug cover, added to your monthly premium for as long as you have Medicare drug coverage, even if you switch plans.
- It lets you
- join a Medicare drug plan (Part D), or a Medicare Advantage Plan, outside the usual sign-up times, if you have Medicare Part A or Part B. If you join after your Part A or Part B has started, the plan starts the first of the month after it gets your request. Your job plan has to tell you whether its drug cover is creditable (expected to pay, on average, at least as much as Medicare drug coverage): keep that letter.
Where this differs: If you qualify for Extra Help with drug costs, Medicare says you generally do not pay this penalty. Ask 1-800-MEDICARE (1-800-633-4227, 24 hours a day except some federal holidays) or a SHIP counselor which plan fits your medicines.
Checked 10 October 2026 at Medicare.gov (Centers for Medicare & Medicaid Services)
Who to call
In the United States
if you need care or medicine today and cannot pay: health centers set your fee from your income and family size and serve everyone, even if they cannot pay. Search by city, state or zip code
findahealthcenter.hrsa.gov · Website, any time
Before you call: what to have ready
Have ready
- your city, state or zip code, to search for centers near you
They can
- find local clinics that treat medical, dental, mental health and other health care needs
- show contact information and directions for each center
- lead you to centers that adjust their fees based on income and family size and serve everyone, even if they cannot pay
They cannot
- tell you what you will be charged: each center sets your fee from your income and family size
if your cover is ending or has ended: call to compare plans, check for savings and for Medicaid or CHIP, and enroll. Cover does not start until you pay the insurer the first premium. Its Medicaid and CHIP page lists your state's Medicaid office, and Find Local Help lists trained helpers near you
Call 1-800-318-2596 · 24 hours a day, 7 days a week (except holidays)
Before you call: what to have ready
Have ready
- the date your health cover ended or will end, for example job-based cover after a job loss or a death, or a Marketplace plan the person who died was on
- papers showing you lost cover and the date it ended: if you are asked for them, send them within 30 days of picking a plan
- your best estimate of your household's income for the year you want cover, counting everyone in the household and including unemployment benefits
They may ask
- about your household and your estimated income for the year, which decide any savings and whether you may qualify for Medicaid or CHIP
They can
- help you fill out an application, review your choices and enroll, free, with help in other languages
- help you find people in your community trained to help you enroll
- take calls from TTY users on 1-855-889-4325
They cannot
- take questions or documents by email: upload documents on the site or mail photocopies
- start your coverage for you: you pay the first premium to the insurance company, not the Marketplace, and cover does not start until you do
State Medicaid agency finder (Medicaid.gov)
your state Medicaid agency, not the federal government, decides your Medicaid: pick your state to find its contact details, and call the number on your notice first if you have one
Before you call: what to have ready
They can
- send you to a page for your state Medicaid agency when you pick your state
They cannot
- answer questions about your own Medicaid case: Medicaid.gov says state agencies are responsible for eligibility and enrollment, and that CMS helps with general policy guidance, grants and reimbursements, and technical help
US Department of Labor, Employee Benefits Security Administration (EBSA)
if your cover came through a private employer: ask about COBRA, including a COBRA notice that never arrived. They can ask your plan on your behalf but do not give legal advice. For a state or local government job, Medicare.gov says to call CMS on 1-877-267-2323, extension 61565
Before you call: what to have ready
Have ready
- a short explanation of the problem, and proof you filed a claim (the denial letter)
- the name, address and phone number of your employer or plan official
- your employment dates, policy number or other ID numbers
They may ask
- for your permission to contact the plan for you, if needed
They can
- explain how the law applies to your plan and what options you have
- contact your plan for you and try to settle the dispute informally
- ask your plan administrator for your Summary Plan Description if the plan has not given it to you
They cannot
- give legal advice or take your case to court
- promise a result: their page says you may not always get the remedy you want
if you are 65 or over, or on Medicare through a disability: call or live chat about Part B and how Medicare works with COBRA or job-based cover. You sign up through Social Security; for Medicaid or help with Medicare costs you go through your state
Call 1-800-633-4227 · 24 hours a day, 7 days a week (except some federal holidays)
Before you call: what to have ready
Have ready
- your Medicare Number, and the notice or Medicare Summary Notice (MSN) about the decision, with its date
They can
- answer billing questions and questions about your claims and expenses, by phone or in your secure Medicare account
- give you more information about the appeal steps and what each level needs
- take calls from TTY users on 1-877-486-2048
They cannot
- talk to someone else about your case unless you have filled out an Authorization to Disclose Personal Health Information
- answer for a Medicare Advantage or drug plan's appeal: your plan's papers say how to appeal
State Health Insurance Assistance Program (SHIP)
free one-on-one Medicare counseling before you choose between COBRA and Medicare, or if you are unsure when to sign up for Part B or a drug plan. Call the national number or pick your state on shiphelp.org to reach your local office. From October 15 to December 7 SHIPs are busiest: if you cannot get through, call 1-800-MEDICARE, and do not let the wait pass a sign-up date
Before you call: what to have ready
Have ready
- your Medicare Number and any Medicare Summary Notice or plan letter about the decision
They can
- give you free one-on-one counseling about Medicare
- help you file a Medicare appeal (Medicare.gov names SHIP as a place to get this help)
They cannot
- give counseling on the national number: it puts you in touch with your local SHIP, as does picking your state on shiphelp.org
- pay your bill
a free national Medicare helpline, Monday to Friday: ask when to sign up for Medicare and how it works with other cover, or about programs that help with Medicare costs
Call 1-800-333-4114 · Monday through Friday
Before you call: what to have ready
They can
- answer questions about Medicare benefits, enrollment decisions, how Medicare works with other insurance, appealing denials of care, and Medicare bills
- answer questions about determining your eligibility for Medicare cost-saving programs
- help in Spanish: press 8 when you hear the operator message
Counselors are available Monday through Friday.
Social Security Administration
to sign up for Medicare Part B: you can apply online, or send the application by mail or fax. If your job-based cover is ending and you apply by mail or fax, send form CMS-L564 with the application
Call 1-800-772-1213 · 8:00 a.m. to 7:00 p.m. local time, Monday through Friday; automated phone services 24 hours a day
Before you call: what to have ready
Have ready
- your Social Security number, and the letter or notice you are calling about, with the date on it
- if someone died: their name, Social Security number, date of birth and date of death; if you do not have the number, Social Security will ask for other details such as their date of birth and their parents' names
- if you are applying for survivors benefits: your own Social Security number, where you were born, the date and place of your marriage (and any earlier marriages), your bank routing and account number for direct deposit, and your children's names
They may ask
- what you are calling about: for example, that you want to submit a request for reconsideration of a decision, or to apply for survivors benefits or the one-time death payment
They can
- help you submit a written request for reconsideration (form SSA-561) when you call: tell the representative that is what you want. The request itself has to be in writing
- take a request to waive an overpayment, or to pay it back at a lower rate; for an SSI overpayment of $2,000 or less that you think was not your fault, the waiver request can be made by phone
- take a report of a death, if no funeral home reported it, and take your request for survivors benefits or the one-time death payment
- help you through a free interpreter
They cannot
- answer outside Monday to Friday, 8 a.m. to 7 p.m. local time; automated phone services run 24 hours
- keep disability payments going on a phone call alone: when a notice says your disability has ended, the request to continue payments has to be in writing
Waits are usually shorter in the morning, later in the week and later in the month. If you are appealing a decision and its deadline is close, do not wait on hold: send or upload your written request for reconsideration (form SSA-561) the same day.
if you cannot pay for a medicine: free lists of programs that help with medicine and health care costs, and a free drug discount card. They are not a program you apply to
Before you call: what to have ready
Have ready
- the name of the medicine, or your diagnosis, to search the free lists
They can
- help you find programs that give free or discounted medicine, coupons and rebates, affordable health clinics, and help with costs tied to a diagnosis
- give you a free drug discount card
- take helpline questions on 1-800-503-6897 or by email to info@needymeds.org
They cannot
- be a patient assistance program, take applications, or answer questions about an individual program: contact that program
- help you on the administrative office line (978-281-6666): it is for business use only
- take your personal details by email: the site asks you not to send personal information about your situation
Find a Free or Charitable Clinic (NAFC)
to find a free or low-cost clinic near you if you have little or no insurance. Use the listing to contact the clinic directly
nafcclinics.org · Website any time; clinic hours vary
Before you call: what to have ready
Have ready
- your city and state, or your zip code, to search for clinics near you
They can
- list free and low-cost clinics near you, with their information, for people who are uninsured or underinsured
They cannot
- answer questions about a clinic for you: use the listed information to learn more about it and to contact it directly
BenefitsCheckUp — National Council on Aging
if you are an older adult or have a disability: answer a few questions to see programs near you that can help pay for health care and prescriptions. A helpline counselor can walk you through it
Call 1-800-794-6559 · Helpline Mon–Fri, 8am–7pm ET; tool any time
Before you call: what to have ready
They may ask
- a few quick questions, to show which programs you may qualify for
They can
- show programs you may qualify for to help pay for health care, prescriptions, groceries and other everyday expenses, and show how to learn more and apply online
- put you in touch with a live representative by online chat, or by phone on 1-800-794-6559, Monday to Friday, 8 a.m. to 7 p.m. EST
- show a map (in English only) to find NCOA partners and programs near you
say what is happening, for example: my health insurance is ending and I need help finding care. 211 connects you to local help with health care, rent, food and bills; it cannot give you money itself
Call 211 · 24/7 in most areas
Before you call: what to have ready
Have ready
- a few facts about your current living situation
- any income you have
- the children or other dependents who live with you
They may ask
- about your current living situation
- about any income you have
- about any children or other dependents who live with you
They can
- connect you to local help with rent, mortgage, utilities, food and health care
- talk to you by phone; some local 211s also offer text and web chat, so check yours
- use 180 languages on request
- give you other ideas if you do not qualify for one program: you can call again
They cannot
- give you money themselves: 211 is the number for information and referrals to services
- help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else
free legal help in your state, for a Medicaid hearing or an appeal
lawhelp.org · Online
Before you call: what to have ready
Have ready
- the state or territory where you live: the site starts by asking you to choose it
They can
- send you to legal aid and other low-cost legal help near you
- give you legal help guides, including one on court fees and getting them paid
- help you create legal documents for free in areas such as housing, with LawHelp Interactive
They cannot
- give legal advice or take your case itself: it sends you to legal aid and other help in your state
if you are not a US citizen: finds free or low-cost nonprofit immigration legal help near you, by state or ZIP code. Ask whether Medicaid, CHIP or help paying for a HealthCare.gov plan could affect a green card you may apply for. It lists only nonprofits, not private lawyers or notarios. Some charge a small fee, so ask first
immigrationlawhelp.org · Website, any time
Say it this way
Change anything to your own words.
My job-based health cover is ending. Please send me in writing: a letter showing the date my cover ends, which I may need to join another plan; and my COBRA election notice, with the monthly cost and the date my answer is due. Please confirm you have received this message.
I got a notice about my Medicaid dated [date]. What do you still need from me, and by what date? If my Medicaid ended because a form was not sent back, I am sending the form now: please look at my case again without a new application. Could I have a reference number, and note the date I called?
My health insurance ends on [date]. I take [medicine] and I do not yet know what my cover will be after that. Can I fill it before my cover ends? What can I do so I do not run out? What would it cost if I paid myself, and is there a lower-cost option?
I am signing up for Medicare Part B because my job-based health cover is ending. Please complete Section B of form CMS-L564, the Request for Employment Information, with my dates of cover, and send it back to me.
Not for you if…
This guide is for someone in the United States whose health cover is ending or has just ended: through a job, a parent's plan, a spouse's plan after a divorce or separation, or Medicaid or CHIP. If your Medicare Advantage plan or Medicare drug plan is ending, this page is not the one to use: call 1-800-MEDICARE (1-800-633-4227) or your local SHIP before the plan ends. Medicare.gov says that if your plan is not renewed you can switch between December 8 and the last day of February, and that you are put on Original Medicare if you do not join another Medicare Advantage Plan before your old plan ends. If you live in the UK, this page is not for you. GOV.UK's guidance for England says hospital treatment on the NHS is free for people who are ordinarily resident in the UK (living there on a lawful and settled basis), and that this does not depend on National Insurance contributions or taxes paid. So NHS care does not stop with a job or a renewal date. If prescription or dental charges are the worry, the guide 'I got a medical bill I can't pay, or a claim was denied' covers the NHS Low Income Scheme. If your insurer refused to pay a claim, that is a denial, not the end of your cover: the guide 'I got a medical bill I can't pay, or a claim was denied' covers appeals. If you bought your own plan, the COBRA and job-based clocks here do not apply to you, but the Marketplace clock may still fit. If your cover comes from the federal government, a church, or a small employer, COBRA may not apply: the COBRA clock says where it differs. If you have never been covered, or Medicaid refused your first application, the Medicaid hearing clock may still fit, and HealthCare.gov can check what you may qualify for. If a notice says your Medicaid is ending because of your immigration status, speak to a legal aid office or an immigration or health-law adviser the same day, and keep the date on your notice in mind: the rules have changed recently and the clocks here may not be the whole story. You need a lawyer or an adviser, not just this page, if a hearing is coming, if the state says you owe money back, or if you are told you were never eligible.
A different emergency? Account frozen or closed · Behind on mortgage · Benefits stopped · A car accident · Car repossessed or towed · Bullied at school · Suspended or excluded from school · Help at school · Council tax or rates · Debt collector or court papers · Deposit not returned · Sent home from hospital · Eviction notice · Flood, fire or storm · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · No money for food · Nowhere to sleep · Parking or traffic fine · Shutoff notice · Someone died · Stalking, harassment or shared pictures · Someone is missing · Identity theft · Stranded away from home · A tax bill · Told to leave home · Pay being taken · Wages not paid