Taxpayer Advocate Service (IRS)
A free, independent office inside the IRS that can help if you have not been able to fix a tax problem with the IRS, or if the problem is causing you financial hardship.
Good to know
It is free. They are busy: they say a reply can take up to two weeks. To open a case you can send Form 911. Talking to them does not extend a Tax Court date.
Before you call
Have ready
- the IRS notice or letter, and what you have already tried with the IRS
They may ask
- whether the problem is causing you financial hardship, for example losing your home, food, utilities or transport to work
They can
- open a case and give you an advocate, for free
- help when the IRS has not resolved your problem or has missed a date it gave you
They cannot
- answer quickly at busy times: they say it may take up to two weeks to return your call
- extend the date to petition the Tax Court
In the emergency guides: I got a tax bill or letter I can't pay or don't understand →
- Phone
- 1-877-777-4778
- Website
- https://www.taxpayeradvocate.irs.gov/contact-us/
- Hours
- Call for current hours; a return call can take up to two weeks
- Coverage
- Nationwide (U.S.)
- Languages
- English
- Last checked
- October 10, 2026
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