Emergency guide

I got a tax bill or letter I can't pay or don't understand

A tax letter can start several clocks at once. This page lists what to do today, the dates that may have started, who to call and words you can use.

General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.

Checked 10 October 2026 · re-check due 10 April 2027 · To keep a copy, use your browser’s print or share menu.

First: are you safe?

If this has you thinking about ending your life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If anyone is in danger now, call 911 in the US or 999 in the UK. If a caller threatens you, for example with arrest, or demands payment now, hang up: the IRS says a call, email or text that does this is not from it, and HMRC says it will never threaten arrest. Neither asks you to pay with gift cards. If there is no food in the house tonight, call 211 in the US; in the UK, find your nearest food bank through Trussell, below.

Today

  • Do not ignore the letter. Do not pay anyone who calls, texts or emails you about it. Find the date printed on the letter and write it at the top of the first page. A date on your own letter comes before any date on this page.
  • If you cannot pay in full: before the date on the bill, not after, call the tax office on the number under Who to call, or on a letter you have checked is real, and send any return that is due. Pay what you can and ask for a payment plan: in the US a payment plan or hardship status, in the UK Time to Pay. The clocks say how.
  • Check that the letter is real before you pay or reply. US: search for the notice number on the IRS notices page, or call the IRS on 800-829-1040. Do not use a QR code, link or phone number printed on a letter you have not checked: fake IRS letters exist.
  • US: the IRS says a call, email or text is not from it if it rushes you, threatens you, asks for personal or financial information, or demands payment now. The IRS also hires private collection agencies (companies that collect for it), and says it writes to you first.
  • UK: sign in to your HMRC online account, or check GOV.UK's list of genuine HMRC contacts; do not use a link in a message. HMRC does phone people, but says it never threatens arrest or leaves a voicemail threatening legal action. Report a call you doubt to HMRC on GOV.UK.
  • Work out what kind of letter it is, because the dates differ: a bill that asks for money, a notice that proposes a change to your tax, or a final notice that the tax office will take money or property. The clocks below start with the shortest.
  • US: if the letter says Notice of Deficiency, Final Notice of Intent to Levy (the IRS taking money from your pay or bank), or Notice of Federal Tax Lien Filing (a legal claim on your property), read those clocks today.
  • Keep one folder: every letter, the envelope it came in, your tax return, and a note of each call with the date, the time and the name of the person you spoke to.

The clocks that have started

Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.

Jump to: United States · United Kingdom

In the United States

  1. If the IRS has frozen your bank account (a levy): call the number on the levy notice today, before the bank sends the money21 days before the bank sends the money to the IRS: call the number on the levy notice in that time, and if the levy stops you paying basic living costs, ask for it to be released for hardship.United States (federal rule)
    Starts
    the day and time your bank receives the levy. The account is frozen from that moment. Ask your bank the date and time it received the levy, and count from that date, not from the day you found out.
    If missed
    The bank sends the frozen money to the IRS. A release does not cancel the debt: the IRS works with you on a payment plan or other steps.
    It lets you
    contact the IRS in that time to arrange payment, or to tell it about errors in the levy. Call the number on the levy notice today, not a number from a message. If the levy stops you paying basic, reasonable living costs, ask for it to be released for economic hardship. The IRS says a wage levy that causes immediate economic hardship must be released, and a bank levy that does may be. The levy does not normally reach money you add to the account after the levy date.

    Only if the IRS has already taken a levy on your bank account. Call today.

    Where this differs: A wage levy is different: it continues with each paycheck, and part of your wages is exempt. If the money in the account belongs to someone else, for example a parent whose account you share, the owner or their power of attorney should call the IRS and say so. If the IRS caused the error, you may be able to claim back bank fees on Form 8546.

    Checked 10 October 2026 at Internal Revenue Service

  2. Ask for a collection hearing when the IRS says it will take your money or property30 days, and the request has to be in writing.United States (federal rule)
    How long
    30 days, and the request has to be in writing. Use Form 12153, or send a signed, dated letter with your name, address, taxpayer ID number, the type of tax and the year, and why you disagree.
    Starts
    the date on the Final Notice of Intent to Levy and Notice of Your Right to a Hearing (Letter 1058 or LT11), or on the notice that the IRS filed a lien (Letter 3172). Count that date as day 1. That is the safest count: the IRS's own FAQ says 30 days from when you receive the notice, and the regulation counts from the day after its date, so both give you at least this long. The earlier balance-due reminders, such as CP14 and CP504, are not this notice.
    If missed
    You lose this hearing, and the Tax Court cannot review it. You can still ask Appeals in writing for an 'equivalent hearing' for one year after the date on a levy notice (for a lien notice, count the year from the date on the lien notice to be safe). A late request for a hearing is treated as a request for this equivalent hearing. The IRS does not have to pause collection during an equivalent hearing, and you cannot take its decision to the Tax Court. A levy can reach wages, bank accounts and Social Security benefits, and a large unpaid tax debt can stop a passport being issued or renewed. You can ask for a payment plan or hardship status at any time: call the number on your notice.
    It lets you
    pay what you can quickly if you can: the IRS says the late payment penalty doubles if the tax is not paid within 10 days of a notice of intent to levy. You can also have the IRS Independent Office of Appeals look at your case before the IRS takes your wages or bank account. You can ask for something other than a levy, such as a payment plan, and send a financial statement with your request. You can dispute the amount owed only in limited cases. While a hearing requested in time is pending, the IRS generally holds off the levy it is about. If you disagree with the decision, you can petition the Tax Court within 30 days after the date printed on the decision notice: count that date as day 1.

    Only if you hold a Final Notice of Intent to Levy and Notice of Your Right to a Hearing, or a lien notice.

    Where this differs: Only the first notice for a tax and tax year carries this hearing right: later reminders do not. The IRS also has a Collection Appeals Program, a faster route that does not go to Tax Court: IRS Publication 1660 lists both. A Low Income Taxpayer Clinic may help you with this request for free or a small fee. A hearing request gives the IRS longer to collect, by pausing its time limit while the hearing runs, and it does not stop a lien.

    Checked 10 October 2026 at 26 CFR 301.6330-1, Treasury Regulations (Cornell Legal Information Institute)

  3. Go to Tax Court if you disagree with a Notice of Deficiency (the '90-day letter')90 days from the mailing date, or 150 days if the notice is addressed to you outside the United States.United States (federal rule)
    How long
    90 days from the mailing date, or 150 days if the notice is addressed to you outside the United States. The Tax Court cannot extend it. If the last day falls on a weekend or a Washington, DC legal holiday, it moves to the next business day, but do not plan on that.
    Starts
    the day the IRS mailed the notice. The notice prints a 'last day to petition' date: use that date. If you cannot find it, count the date on the notice as day 1.
    If missed
    The Tax Court usually cannot hear a late petition. The IRS then assesses the tax and penalties in the notice and sends a bill. You can still dispute the amount by paying it, filing a refund claim, and then suing in a federal court. If you have not paid, you can ask the IRS for audit reconsideration with new information.
    It lets you
    ask the Tax Court to look at the IRS's proposed change without paying it first. You file with the Tax Court itself, not the IRS: a letter to the IRS is not a petition. You can file online, by mail or by hand. Online, the court must receive it by 11:59pm Eastern time on the last day, so file earlier if you live further west. The court charges a filing fee, which you can ask it to waive. A petition mailed in time with a clear US Postal Service postmark is generally treated as on time: certified or registered mail gives you proof. You can keep talking to the IRS during these days, and you can ask the Taxpayer Advocate Service for help, but neither one extends the date. The notice also carries Form 5564, the 'Notice of Deficiency - Waiver'. Sign it only if you agree with all of the change: signing it is your consent, and it lets the IRS charge the tax without the Tax Court looking at it first. If you agree with only part, or are not sure, do not sign it: talk to a Low Income Taxpayer Clinic or the IRS first, and keep the Tax Court date.

    Only if the letter is a Notice of Deficiency, which prints a last day to petition.

    Where this differs: Other IRS decisions carry their own Tax Court dates, for example a collection hearing decision (see that card). A CP2000 is only a proposal: it has a reply date, not a Tax Court date. If your income is low, a Low Income Taxpayer Clinic may represent you before the IRS or in court for free or a small fee; the IRS says the amount in dispute is usually under $50,000 for a clinic to take it.

    Checked 10 October 2026 at United States Tax Court

  4. Reply to an IRS notice by the date printed on itThe reply date printed on the notice.United States (federal rule)
    How long
    the reply date printed on the notice. Each type of notice sets its own, so this page gives no number.
    Starts
    the date on the notice. Each IRS notice prints the date to reply by: use that date, not a date from this page. A notice that proposes a change to your tax, such as a CP2000, is not a bill.
    If missed
    If you do not reply, or you and the IRS do not agree, the IRS may send another notice and a bill. For a CP2000, the next step can be a Notice of Deficiency sent by certified mail, which has its own firmer date (the next card). Interest keeps building on what you owe until it is paid.
    It lets you
    agree, disagree, or ask for more time. To disagree, say so on the response form and send your explanation and any documents. To ask for more time, send an extension request with your reply, or call the toll-free number on the notice, before the reply date. If you owe money, pay what you can by the date: the IRS says this can reduce interest and penalties. If you cannot pay in full, see the payment card below.

    Where this differs: A Notice of Deficiency (the '90-day letter') cannot be extended, and neither can the date on a Final Notice of Intent to Levy: see those cards. If the notice shows income that is not yours because someone used your name and Social Security number, send your reply with Form 14039, Identity Theft Affidavit, as the notice says. A state tax letter is not covered here: your state decides, and the letter gives its date.

    Checked 10 October 2026 at Internal Revenue Service

  5. If you owe the IRS and cannot pay in full: file, then ask for a plan before the due dateThe due date printed on the bill.United States (federal rule)
    How long
    the due date printed on the bill. Interest is not charged if you pay in full by that date. After it, interest builds on what is unpaid, and the late payment penalty applies.
    Starts
    the date on the first bill, a balance-due notice such as CP14. The bill prints the due date: use that date.
    If missed
    The IRS sends reminders, may file a Notice of Federal Tax Lien, and may keep your future refunds. A Final Notice of Intent to Levy can follow, and it has its own date (see the collection hearing card). You can still ask for a plan or hardship status at any stage: call the number on your notice.
    It lets you
    pay what you can, then ask for a payment plan: online, by phone on 800-829-1040 or the number on the bill, or by mail with Form 9465. Still file any return that is due, even if you cannot pay: the IRS's late filing penalty is ten times its monthly late payment penalty (5% against 0.5% a month), and filing on time with a payment plan cuts the late payment penalty to 0.25% a month. A plan paid off within 180 days has no setup fee. While a plan request is pending, the IRS is generally prohibited from levying. If you cannot pay anything because of financial hardship, ask for 'currently not collectible' status, which pauses most collection. Ask for penalty relief too: if you filed on time for the three years before and had no penalties then, the IRS may remove a late filing or late payment penalty over the phone.

    Where this differs: For 2025 tax-year returns and later, the IRS now applies this relief automatically when your original return is processed and sends a letter saying so; if a notice shows a penalty you think you should not have, call. For earlier years you still have to ask. Plans cost money: interest and penalties keep building while you pay, setup fees apply to some plans (lower or none on a low income), a missed payment can end the plan, and your refunds go to the debt. 'Currently not collectible' does not cancel the debt, and a lien can still be filed. The IRS says lack of funds alone is not 'reasonable cause'. A plan is for people who expect to pay in full over time: if you cannot, also ask about an offer in compromise. The IRS warns about companies that advertise they can settle your tax debt cheaply: you pay them for what you can do yourself with the IRS. If you tried and the IRS has not fixed it, the Taxpayer Advocate Service, an independent office inside the IRS, may help for free: 877-777-4778.

    Checked 10 October 2026 at Internal Revenue Service

  6. Ask for innocent spouse relief if a joint tax bill comes from your spouse's income2 years, for innocent spouse relief.United States (federal rule)
    How long
    2 years, for innocent spouse relief. Other kinds of relief on the same form can have longer, but do not wait.
    Starts
    the date on the first IRS notice of an audit or of tax due because of an error on the joint return. Count from that date.
    If missed
    Innocent spouse relief is gone for that bill, but equitable relief, on the same form, may still be open: file Form 8857 anyway and let the IRS decide.
    It lets you
    ask the IRS not to make you pay tax on your spouse's income that was left off or wrongly reduced on a joint return, if you did not know about it. File Form 8857: the IRS considers every kind of spouse relief you may qualify for. If you were abused or pressured into signing, you may qualify even if you knew about the errors.

    Only if you filed a joint return and the bill comes from your spouse's income.

    Where this differs: Relief covers tax on your spouse's income, not your own. A divorce decree that says your spouse pays does not bind the IRS. You cannot get it for a year where you signed an offer in compromise or closing agreement for the same tax. A Low Income Taxpayer Clinic can help with the form.

    Checked 10 October 2026 at Internal Revenue Service

In the United Kingdom

  1. If HMRC has put a hold on your bank account (England, Wales and Northern Ireland), you have a short time to object, in writing30 calendar days.Whole UK
    How long
    30 calendar days. HMRC must receive your objection within that time, by Royal Mail 'signed for' post to the address HMRC gives: DM, Direct Recovery of Debt, HM Revenue and Customs, BX9 2ED. HMRC says you cannot object by telephone. If you posted it to another HMRC address, send it again to this one.
    Starts
    the date HMRC sends you a copy of the hold notice, which is its letter to your bank or building society. HMRC counts from that date, so count from the date printed on the notice, not the day it reached you.
    If missed
    if HMRC does not get an objection in time, and you have not paid in full or agreed a payment plan, it tells your bank to take the money on hold and send it to HMRC. If HMRC turns down your objection, you have the right to appeal to a county court: send the appeal within 30 calendar days of the date you receive its decision letter, and send HMRC a copy.
    It lets you
    stop the bank sending the money on hold to HMRC, if one of HMRC's grounds applies: you have paid all or part of the debt; no relevant sum was due when you got the notice; you did not hold the account; the hold causes exceptional hardship to you or someone else; or someone else has a share in the account. Explain why and include evidence. HMRC says it can only hold money if at least £5,000 is left across all your accounts, and it decides on an objection within 30 working days. Call HMRC to check the amount or agree a payment plan (Time to Pay), but a phone call does not count as an objection.

    Only if HMRC has put a hold on your bank account (not in Scotland).

    Where this differs: Not in Scotland: the law for this power covers England, Wales and Northern Ireland only. In Scotland HMRC uses a bank arrestment: see the Scotland clock and ask Citizens Advice Scotland. The HMRC page gives the county court appeal route for England and Wales and for Northern Ireland. For a joint account, HMRC assumes you each own an equal share and must tell the other holder a hold was placed. HMRC says it uses this power only for tax and tax credit debts of more than £1,000, and that an individual gets a face-to-face visit from HMRC first. Companies are treated differently.

    Checked 10 October 2026 at GOV.UK (HM Revenue and Customs)

  2. Ask HMRC for a payment plan (Time to Pay) before you miss the dateAsk before the deadline: Citizens Advice says it is usually easier to get an agreement before the deadline than after you have missed it, and that you might still get one after, so ask anyway.Whole UK
    How long
    Ask before the deadline: Citizens Advice says it is usually easier to get an agreement before the deadline than after you have missed it, and that you might still get one after, so ask anyway. There is no fixed date to ask.
    Starts
    the day you know you cannot pay a tax bill in full by its deadline. Do not wait for the deadline to pass. For Self Assessment the payment deadline is 31 January.
    If missed
    Interest is charged from the first day a payment is late, and penalties follow (see the Self Assessment card). If you do not contact HMRC or cannot agree a plan, HMRC may ask a debt collection agency to collect, take what you owe from your wages or pension, go to court, or make you bankrupt. In England, Wales and Northern Ireland it may also sell your things or take money from your bank account. HMRC says it will tell you before it does any of these. If you miss an instalment, GOV.UK says HMRC will try to rearrange the plan, but Citizens Advice warns that it cancels the plan and asks for the full amount if you wait until after you miss one: call before you miss it.
    It lets you
    pay what you owe in instalments. You can set up a plan online if you are eligible, or by phone if you are not. HMRC checks the plan is affordable: it asks about your income, spending, savings and other taxes, and usually asks for around half of what you have left each month. If you have savings or assets, HMRC expects you to use them to cut the debt first. If you can, offer a lump sum, and ask HMRC to confirm in writing what you agree. Interest is still charged while you pay. If you ask before a late payment penalty falls due and HMRC agrees a plan, the law says the late payment penalties that would have fallen due while you keep to it are not charged. If you break the plan, HMRC can charge them. If a debt adviser has made you a Standard Financial Statement, HMRC accepts it as your income and spending. If money is tight, if you are unwell, or if you find the phone hard, ask HMRC for extra support.

    Where this differs: To talk about a Self Assessment payment you have missed, GOV.UK lists 0300 200 3820, Monday to Friday, 8am to 6pm. VAT, employer PAYE and Corporation Tax have their own lines. You cannot appeal HMRC's decision on a payment plan, but you can complain. GOV.UK lists seizing goods and taking money from a bank account only for England, Wales and Northern Ireland: it does not list them for Scotland, so ask Citizens Advice Scotland what applies. Citizens Advice says to see an adviser first if you would still owe more than £5,000 after a lump sum.

    Checked 10 October 2026 at GOV.UK (HM Revenue and Customs)

  3. Self Assessment: pay by 31 January (and 31 July), or ask for Time to Pay before then, and send your return even if you cannot payAsk for Time to Pay before the first penalty date, which Citizens Advice puts at 3 March (2 March in a leap year).Whole UK
    How long
    Ask for Time to Pay before the first penalty date, which Citizens Advice puts at 3 March (2 March in a leap year). Penalties of 5% of the unpaid tax are added at 30 days, 6 months and 12 months after the deadline, and interest is charged from the first day the payment is late.
    Starts
    the payment deadline: 31 January for the tax year that ended on the previous 5 April. There is a second deadline on 31 July if you make payments on account. The return has its own deadline, also 31 January for an online return.
    If missed
    Interest and the 5% penalties keep building. A late return is charged separately: £100 at once, then £10 a day after 3 months (up to £900), then 5% of the tax due or £300, whichever is greater, at 6 months and again at 12 months. If you disagree with a penalty and have a reasonable excuse, you can appeal it (see the appeal card).
    It lets you
    pay online, in the HMRC app or by CHAPS. If you cannot pay in full, ask for Time to Pay (see the card above): Citizens Advice says HMRC charges these penalties if you do not arrange it. Ask before the first penalty date: the law protects you from penalties that fall due after you ask, if HMRC agrees a plan. If you think the bill is wrong, call HMRC and ask it to explain: for example, you may have been given an estimated bill because a return was missed, or your payments on account may be too high. Send your return on time even if you cannot pay: filing late has its own penalties. A payment that failed because you did not have enough money does not count as a reasonable excuse for a penalty.

    Where this differs: This card is for Self Assessment. A tax calculation letter (P800) or a Simple Assessment letter, for tax you owe through your job or pension, gives its own date to pay: use the date on the letter. A paper return is due earlier than an online one: GOV.UK gives the date. If you registered for Self Assessment late, HMRC sends a letter with a different date to send your return, and you may get a 'failure to notify' penalty.

    Checked 10 October 2026 at GOV.UK (HM Revenue and Customs)

  4. Appeal an HMRC decision or penalty, or accept a review, within 30 days30 days, usually.Whole UK
    How long
    30 days, usually. A penalty also has to be paid within 30 days of the date on the penalty notice, unless you appeal it.
    Starts
    the date on HMRC's decision or penalty letter. Count that date as day 1. The letter says how to appeal and by when: its date comes first. The same count applies to an offer of a review and to a review result letter.
    If missed
    Give a reasonable excuse for being late, with your appeal. GOV.UK gives examples: a serious illness or a hospital stay, a disability or mental illness that caused delay, a close relative dying shortly before the date, a fault in HMRC's online service, or not knowing or misunderstanding what you had to do. A payment that failed because you did not have enough money, not getting a reminder, or a mistake on your return do not count. For some decisions you ask the tax tribunal for permission to appeal late. Ask: do not decide it is too late.
    It lets you
    challenge a penalty, for example for filing or paying late, or a decision about your tax bill. Write to HMRC or use the appeal form that came with the letter. Say what you disagree with and why. A caseworker looks at it again. If HMRC does not change its decision, you are offered a review by someone not involved, and you can go to the tax tribunal. For a penalty you have appealed, you do not have to pay until the appeal is settled, but if the appeal fails you pay interest on it from the date it was due: GOV.UK suggests paying it if you can, and you get it back with interest if you win. For disputed tax, you may be able to delay paying: ask in writing within 30 days of starting the appeal or review. Interest can still be charged on tax in dispute, and a late payment penalty might be added.

    Where this differs: For VAT and other indirect taxes, HMRC offers a review in its letter and you have 30 days from the offer. You cannot appeal HMRC's decision on a payment plan, but you can complain. Appeal a Self Assessment penalty online, or by post on form SA370 or SA371 (GOV.UK: 'check when to appeal a Self Assessment penalty'). This card is for HMRC only: a council, or a tax credits overpayment, has its own dates.

    Checked 10 October 2026 at GOV.UK (HM Revenue and Customs)

Who to call

Jump to: United States · United Kingdom

In the United States

IRS payment plans and hardship (individuals)

to ask for a payment plan or a hardship delay, or to check a notice is real; the number on your notice is best if you have one

Call 800-829-1040 · Monday to Friday, 7am to 7pm local time

Before you call: what to have ready

Have ready

  • the notice or letter, and your Social Security or taxpayer ID number
  • your monthly income and living costs, if you will ask for a hardship delay

They may ask

  • financial information, which may include Form 433-F, before approving a hardship delay

They can

  • set up a payment plan by phone
  • put your account in Currently Not Collectible status if you qualify

They cannot

  • cancel the debt: it is still owed, and penalties and interest keep building

Low Income Taxpayer Clinics (LITC)

free or low-cost help from an independent clinic if you dispute what the IRS says you owe, or hold a Tax Court date or a collection notice, and your income is below a set level

taxpayeradvocate.irs.gov · Each clinic sets its own hours

Before you call: what to have ready

Have ready

  • the IRS notice or letter, and its date

They may ask

  • your income: clinics generally help people below a set income level

They can

  • represent you before the IRS or in court on audits, appeals and collection
  • help you reply to an IRS notice or correct an account problem
  • explain your rights in languages other than English, where the clinic offers them

They cannot

  • help everyone: income limits apply, and the amount in dispute is usually under $50,000
  • act for the IRS: clinics are independent of it

Taxpayer Advocate Service (IRS)

a free office inside the IRS to try if you have not been able to fix a problem with the IRS, or it is causing you hardship; it cannot extend a Tax Court date

Call 1-877-777-4778 · Call for current hours; a return call can take up to two weeks

Before you call: what to have ready

Have ready

  • the IRS notice or letter, and what you have already tried with the IRS

They may ask

  • whether the problem is causing you financial hardship, for example losing your home, food, utilities or transport to work

They can

  • open a case and give you an advocate, for free
  • help when the IRS has not resolved your problem or has missed a date it gave you

They cannot

  • answer quickly at busy times: they say it may take up to two weeks to return your call
  • extend the date to petition the Tax Court

TIGTA Hotline (report IRS impersonation)

if a call, text or email claiming to be the IRS threatened you or asked for money or details: report it here or on 1-800-366-4484

Call 1-800-366-4484

Before you call: what to have ready

Have ready

  • the number that called you, and what the caller said or asked for

They can

  • take a report that someone is impersonating an IRS or Treasury employee, online or by phone

ReportFraud.ftc.gov

if a company called offering to settle your tax debt and you think it was a scam: report it

reportfraud.ftc.gov · Online

Before you call: what to have ready

They may ask

  • what happened: you report a scam, a company or an unwanted call, and say as much as you choose, because how much personal information you give is up to you

They can

  • take your report online and give you your next steps for protecting yourself
  • share your report with law enforcement partners, which the site says is over 2,000 law enforcers
  • take reports in many languages, listed on the site

They cannot

  • resolve your individual report: the FTC uses reports to investigate and bring cases
  • tell you to move your money to protect it, or to withdraw cash or buy gold: the FTC says it never does, and anyone who says so is a scammer
  • keep your report from the person or company you report: the FTC says it may share what you give with them, so give only what you are comfortable with

IdentityTheft.gov

if a notice shows income or a return that is not yours: a recovery plan, and send the IRS the form its notice names

identitytheft.gov · Online

Before you call: what to have ready

Have ready

  • your name and a telephone number: without them the site cannot take your identity theft report

They may ask

  • questions about your situation, so it can build your plan: tell it as much as you can

They can

  • give you a personal recovery plan with the steps to take
  • if you make an account, walk you through each step, track your progress, and fill in forms and letters for you
  • give you sample letters and contact details for the credit bureaus
  • work in many languages, listed on the site

They cannot

  • resolve your individual report: the FTC does not resolve individual consumer reports
  • keep your report from the person or company you report: the FTC says it may share what you give with them, so give only what you are comfortable with

The site ends your session after five minutes of no activity. With an account you can log in and continue your recovery plan

211 — United Way

say what is happening, for example: I got a tax bill I cannot pay and I need help with food or rent

Call 211 · 24/7 in most areas

Before you call: what to have ready

Have ready

  • a few facts about your current living situation
  • any income you have
  • the children or other dependents who live with you

They may ask

  • about your current living situation
  • about any income you have
  • about any children or other dependents who live with you

They can

  • connect you to local help with rent, mortgage, utilities, food and health care
  • talk to you by phone; some local 211s also offer text and web chat, so check yours
  • use 180 languages on request
  • keep the call confidential, and it can be anonymous
  • give you other ideas if you do not qualify for one program: you can call again

They cannot

  • give you money themselves: 211 is the number for information and referrals to services
  • help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else

LawHelp.org

pick your state to find nonprofit legal aid and low-cost legal help; for an IRS dispute, the Low Income Taxpayer Clinics above are usually the right door

lawhelp.org · Online

Before you call: what to have ready

Have ready

  • the state or territory where you live: the site starts by asking you to choose it

They can

  • send you to legal aid and other low-cost legal help near you
  • give you legal help guides, including one on court fees and getting them paid
  • help you create legal documents for free in areas such as housing, with LawHelp Interactive

In the United Kingdom

Trussell (find a food bank)

if there is no food in the house: find your nearest food bank. You need a food voucher first, from a local organisation; the page says how to get one

trussell.org.uk

Before you call: what to have ready

Have ready

  • how many adults and children the parcel is for, and the ages of any children: volunteers check these from your voucher
  • any dietary requirements: say so when you get your voucher so the food bank can prepare

They may ask

  • the community organisation that gives you a voucher asks about your individual needs, so it can help you find the right support

They can

  • help you find your nearest food bank
  • give an emergency food parcel with at least three days of meals once you have a food voucher from a local community organisation
  • sometimes provide pet food and essentials such as toiletries and period products, where they can
  • sometimes offer extra support, such as debt advice or a trained Citizens Advice adviser
  • sometimes deliver food parcels: ask when you get your voucher, or contact the food bank

They cannot

  • give you a parcel without a food voucher: you need a referral first
  • usually give you a voucher online: you will usually need to contact a community organisation by phone or in person, and in some cases the food bank directly

TaxAid

free expert help with a tax bill or Self Assessment problem if you cannot pay for advice; in most cases you need to earn under £30,500

Call 0345 120 3779 · Monday to Friday, 9am to 5pm

Before you call: what to have ready

Have ready

  • your HMRC letters and your reference number

They may ask

  • your yearly income, any debts or savings, and anything in your life that makes this harder

They can

  • help you on the call, or pass you to a caseworker if the problem needs more work
  • adjust if using the phone is hard because of a disability: tell them

They cannot

  • help everyone: in most cases only people earning under £30,500
  • help with company tax, tax planning, tax credits, benefits, council tax or non-UK tax

HMRC: missed Self Assessment payment

HMRC's line if you have missed a Self Assessment payment, to talk about a Time to Pay plan. If you find the phone hard because of illness or disability, HMRC can arrange extra support

Call 0300 200 3820 · Monday to Friday, 8am to 6pm. Closed bank holidays.

Before you call: what to have ready

Have ready

  • your Unique Taxpayer Reference (UTR) or the reference on the letter
  • your UK bank details: you must be able to set up a Direct Debit
  • your monthly income, spending, savings and other taxes owed

They may ask

  • whether you can pay in full, how much you can pay each month, what you earn and spend, and what savings you have

They can

  • set up a payment plan if it is affordable

They cannot

  • be appealed: you can complain about how you were treated, but not appeal the plan decision

Citizens Advice (Adviceline, England)

free advice on debt; its income tax arrears page says to talk to an adviser before agreeing a plan if you would still owe more than £5,000 after a lump sum (England)

Call 0800 144 8848 · Usually 9am to 5pm, Monday to Friday. Not available on public holidays.

Before you call: what to have ready

Have ready

  • your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company

They may ask

  • your postcode, from a mobile, to find your local Citizens Advice

They can

  • connect you to your local Citizens Advice (Adviceline, England)
  • talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
  • help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
  • take Relay UK calls (18001 then 0800 144 8848)

They cannot

  • answer on public holidays: Adviceline is not available then
  • cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
  • help everywhere: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.

Citizens Advice Cymru (Advicelink Wales)

the same help in Wales

Call 0800 702 2020 · Monday to Friday 8am to 7pm. Saturday 9am to 1pm.

Before you call: what to have ready

They can

  • connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
  • talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
  • take Relay UK calls: 18001 then 0800 702 2020
  • point you to the Citizens Advice consumer service for problems with energy, water or post

They cannot

  • answer on public holidays: Advicelink is not available then
  • help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.

Citizens Advice Scotland (Scottish Citizens Advice Helpline)

the same help in Scotland

Call 0800 028 1456

Before you call: what to have ready

Have ready

  • your postcode: the page finds your local Citizens Advice Bureau by postcode

They can

  • put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
  • give free, confidential and impartial advice, and help you work out next steps
  • raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
  • give advice online, on its advice pages

Advice NI

the same help in Northern Ireland, including debt

Call 0800 915 4604

Before you call: what to have ready

They can

  • give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
  • answer by email at advice@adviceni.net
  • point you to an Advice NI member near you if you need face-to-face advice

They cannot

  • see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member

National Debtline

free debt advice by phone or webchat; its site offers England and Wales, or Scotland, but not Northern Ireland

Call 0808 808 4000 · Phone: 9am to 8pm Monday to Friday, 9.30am to 1pm Saturday. Online tool My Money Steps: 24/7.

Before you call: what to have ready

They can

  • give free, confidential and independent debt advice by phone on 0808 808 4000, 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday
  • talk to you by webchat at the same hours
  • give tailored advice online at any time through My Money Steps, if you would rather not talk
  • show advice for England and Wales or for Scotland: you choose your country on the site

They cannot

  • offer a Northern Ireland choice: the site's country picker lists England and Wales, and Scotland

StepChange Debt Charity

free debt advice if a tax bill has joined other debts you cannot pay

Call 0800 138 1111 · Phone: Monday to Friday 8am to 8pm, Saturday 9am to 2pm. Online advice any time.

Before you call: what to have ready

Have ready

  • details of all the money you owe: if you are not sure, your credit file lists your missed payments
  • a budget showing what you can and cannot afford: StepChange says to share one with the people you owe

They can

  • give free debt advice online at any time of day or night, and let you stop and begin again later
  • tell you your options for dealing with what you owe, including debt management plans
  • help you ask the people you owe to pause action or agree new payment terms

Civil Legal Advice (legal aid, England and Wales)

only if the tax debt puts your home at risk: free legal advice by phone if you are eligible for legal aid (England and Wales)

Call 0345 345 4345 · Monday to Friday, 9am to 8pm. Saturday, 9am to 12:30pm.

Before you call: what to have ready

Have ready

  • recent payslips, if you are working
  • bank statements
  • details of any savings and investments you have
  • details of any benefits you get
  • mortgage statements and a current valuation for any property you own

They may ask

  • you to explain your problem and give proof of your finances, so they can confirm you are eligible

They can

  • put you through to a legal adviser if it sounds like you are eligible
  • call you back if you do not want to pay for the call
  • give you a free interpreter, including British Sign Language
  • take Relay UK calls: 18001 then 0345 345 4345

They cannot

  • help everyone: you have to be eligible for legal aid, and the adviser decides what advice you can get
  • give you free calls: you may be charged for the call unless you ask them to call you back
  • answer outside Monday to Friday 9am to 8pm and Saturday 9am to 12:30pm

Report Fraud

if you lost money to a call, text or email claiming to be HMRC: report it. If you only gave personal details, tell HMRC's security team through GOV.UK. In Scotland, report a loss to Police Scotland on 101

Call 0300 123 2040 · Phone 24 hours a day, 7 days a week (reduced availability 8pm to 8am). Webchat 8am to 8pm, every day.

Before you call: what to have ready

They can

  • take your report online at any time, or by phone on 0300 123 2040, available 24 hours a day with less cover from 8pm to 8am
  • take reports by textphone on 0300 123 2050 if you are deaf or hard of hearing
  • take your report in your own language through a separate service
  • let you track your report online if you registered when you made it

They cannot

  • take reports from people who live in Scotland: report via Police Scotland on 101
  • take reports or supporting documents by post
  • be free to call: it costs your standard rate, and from a mobile with no minutes left about 35p a minute, so report online if a call would cost you
  • ask you for your bank details: the site says Report Fraud will never request them. If a caller who says they are Report Fraud makes you unsure, hang up and call 0300 123 2040 yourself

Say it this way

Change anything to your own words.

To the IRS, on the number on your notice (or 800-829-1040) · before the reply date or due date on the notice · by call
Hello. I have a notice dated [date], number [number], tax year [year]. Could you tell me the date I need to reply by? I need more time to gather documents. I also cannot pay the full amount: which payment plan or hardship option fits me? Could any penalty be removed?
To the IRS, at the hearing-request address printed on the notice (not the payment address) · as soon as you get a Final Notice of Intent to Levy, and before the date on the notice runs out. Send it by certified mail with a copy of the notice, and keep a copy and the receipt. IRS Form 12153 asks for the same things. · by letter
I request a Collection Due Process hearing about the notice dated [date]. My name, address, phone and taxpayer ID number: [details]. Tax and year: [type, year]. I disagree with the proposed levy because [reason]. I would like to discuss a payment plan. Signed and dated: [signature, date].
To hMRC, on the number on your letter (or 0300 200 3820 for a missed Self Assessment payment) · before the payment date, or as soon as you have missed it · by call
Hello. I have a bill for [tax], reference [number], due [date]. I cannot pay it in full. Could I set up a Time to Pay plan? I can pay [amount] now and [amount] a month. Could you confirm in writing what we agree, and tell me whether penalties are affected?
To hMRC, to appeal a penalty or decision · before the appeal date on the letter · by letter
I am appealing against the [penalty or decision] dated [date], reference [number]. I disagree because [reason]. Please confirm you have received this, tell me the next step in writing, and tell me whether I can delay paying the disputed amount until it is settled.

Not for you if…

This guide is for someone holding a US federal (IRS) or UK (HMRC) tax bill or letter that they cannot pay or do not understand. It is not for a state or local tax bill in the US, or a bill from a UK council: those have their own rules, and the letter gives the dates. It is not for a tax credits, Child Benefit or Universal Credit overpayment in the UK: that is a different process with its own dates, and Citizens Advice, below, can help with it. It is not for a business owner who is behind on payroll tax, VAT, employer PAYE or company tax: those use different phone lines and rules, so call the number on the notice. Council tax arrears are a separate debt, and Citizens Advice covers them. If a private collector is chasing you or you were sued, use the debt collector guide. If the letter shows income that is not yours because someone used your name, use IdentityTheft.gov, below, and send the IRS the form its notice names. A lawyer or a free adviser is the right next step if the amount is large, if you dispute that you owe it, if wages or your bank account are being taken, or if several years of returns were never filed: in the US, a Low Income Taxpayer Clinic (the IRS lists them) may help for free or a small fee, and the Taxpayer Advocate Service may help if the IRS has not fixed a problem; in the UK, TaxAid, a charity, helps people on a low income. If the IRS or HMRC tells you that you are being investigated for fraud, speak to a lawyer before you answer questions or sign anything. Nothing here is legal or tax advice: the dates on your own papers come first.

A different emergency? Account frozen or closed · Benefits stopped · A car accident · Suspended or excluded from school · Debt collector or court papers · Eviction notice · Flood, fire or storm · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · Nowhere to sleep · Shutoff notice · Someone died · Someone is missing · Told to leave home

From the library

I got a shutoff notice, court papers or a denial letter — what do I do before the date?

Do I need to pay someone to do my taxes?

Is this call, text or email a scam — and what if I already paid?

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