Find Angel

Consumer Council for Northern Ireland

This is the statutory consumer body for Northern Ireland. They give advice and information, investigate and resolve complaints, and speak up on your behalf. Their site covers electricity, oil and gas, water and postal services.

Call 0800 121 6022Visit their site ↗

Good to know

Their freephone line is for enquiries and complaints. Their site has a page on support with high energy costs. They are closed at weekends and on public holidays.

Before you call

They can

  • give you advice and information, and investigate and resolve complaints
  • take an enquiry or complaint on the freephone line 0800 121 6022, Monday to Friday, 9am to 5pm
  • take a message through their online contact form

They cannot

  • answer at the weekend or on public holidays: they are closed
  • take bank account details through the online form: their page says never to include personal information such as a bank account number or sort code

In the emergency guides: I got a shutoff notice →

Phone
0800 121 6022
Website
https://www.consumercouncil.org.uk
Hours
Monday to Friday, 9am to 5pm. Closed at the weekend and on public holidays.
Coverage
Northern Ireland
Languages
English
Last checked
October 8, 2026

See something out of date or wrong? Tell us and we’ll check it.

We list this organization because it is a national service for the need on this page. We’re not affiliated with it, and we don’t speak for it. Last checked October 8, 2026: we opened its own site and confirmed this link and number. We don’t call the lines, and hours can change — their site has the latest.

Heavy moment? Call Samaritans on 116 123 — or we’re here.

Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-consumer-council-ni/

Close