Emergency guide

I got a parking or traffic fine, or a court letter about one

A fine or a court letter starts dates that depend on who sent it and where you live. This page lists what to do today, the dates that may be running, who to call and words you can use. The dates on your own paper always come first.

General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.

Checked 10 October 2026 · re-check due 10 January 2027 · To keep a copy, use your browser’s print or share menu.

First: are you safe?

If anyone is in danger now, call 911 in the US or 999 in the UK. If this fine or letter has you thinking about ending your life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If there is no food in the house tonight because money has gone on this, call 211 in the US; in the UK, a food bank needs a voucher first: Trussell, below, says how to get one.

Today

  • Do not ignore it. Read the paper to see who sent it: a council (in Northern Ireland, the Department for Infrastructure), the police, a court, a private company, or a US federal agency. Each has its own rules and dates. A private company's charge is not a fine.
  • Write down every date on the paper: when it was issued, any pay-by date, any court date. Those dates come before any date on this page. Count from the date printed on it, not the day you opened it.
  • If you hold a court notice or a summons (an order to come to court), reply by the date on it and go to any court date, even if you think the ticket was unfair. A missed reply or court date can have serious costs: see the clock for your notice. In Scotland or Northern Ireland, read the notice for its date and get advice the same day.
  • If you will pay, use only the way the paper gives: its own website, phone number or address. Do not use a link in a text or email. The Central Violations Bureau says fake messages demanding payment of federal tickets exist.
  • If you are going to challenge it, do not pay it first. Citizens Advice says paying is usually seen as admitting the ticket was right, so you cannot appeal after. On a US federal ticket, paying may mean admitting a criminal offense.
  • Do not let a pay-by or half-price date pass while you decide: challenge before it. If you are worried about not paying, call whoever gave you the ticket and ask them to confirm that you should not pay while you challenge.
  • A parking ticket from a council, or in Northern Ireland the Department for Infrastructure, has a half-price date: find it today. In England, Wales and Northern Ireland, a written challenge that reaches them before it usually keeps the half price while it is looked at. In Scotland, ask the council.
  • If a police notice asks who was driving, answer it. Ignoring it is an offence of its own, separate from the ticket. If you do not know who was driving, or what to write, get advice today.
  • If the ticket is for a car you no longer own, say so in writing to whoever sent it, with proof such as the sale receipt. In the UK, also tell the DVLA (the vehicle keeper register) that you sold it.
  • Take photos now: the signs, the road markings, the meter or machine, and where your car was. Keep the ticket, the envelope and any receipt.
  • If you cannot afford it, ask before the date, not after. Tell whoever sent the ticket, or the court if you have a court date, that you cannot pay it all at once. Then call a free adviser.
  • Tell one person. A fine or a court letter on top of money worries can feel like too much. If it does, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour.

The clocks that have started

Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.

Jump to: United States · United Kingdom

In the United States

  1. A federal ticket (a 'U.S. District Court Violation Notice', for example from a national park or a military base): go to court on the court date, or pay by it if Box B is checkedThe Central Violations Bureau (CVB, the office for federal tickets) says your payment must be received by the date of your scheduled court appearance.United States (federal rule)
    How long
    The Central Violations Bureau (CVB, the office for federal tickets) says your payment must be received by the date of your scheduled court appearance. Check the boxes on the front of the ticket: if Box A is checked you must go to court on the date shown; if Box B is checked you must pay or go to court
    Starts
    the day the ticket is issued. The court date is printed on the ticket. If no date is shown, the Central Violations Bureau (CVB) mails you a Notice to Appear, usually four to eight weeks after the ticket, about four weeks before the court date. If you have not received it within 60 days of the ticket date, call the CVB on 1-800-827-2982
    If missed
    the court may send you a summons or issue a warrant for your arrest. For a motor vehicle ticket, the court may also report that you did not pay or appear to your state's motor vehicle or driver-licensing agency, which may affect your driving privileges, your vehicle registration, or both. Paying also has a cost: the CVB says paying may mean admitting a criminal offense, you give up the right to contest the ticket and to a trial, and for a motor vehicle ticket your payment may be reported to your state, with points or a suspension possible
    It lets you
    pay online or by mail and end the case without going to court (when Box B is checked), or go to court on your date to contest it. The CVB says that if you plead guilty in court, or are convicted after trial, the court may impose any penalty the law authorizes, not limited to the amount on the ticket, and adds a special assessment of $5, $10 or $25 for each offense. If you cannot afford the full amount, or want traffic school (a driver education course) or community service, the CVB says to go to court on your date and ask there. If you want traffic school, do not pay first: call the CVB. If you move after getting the ticket, tell the CVB in writing: a change of address with the post office is not enough

    Where this differs: Federal tickets only: those written by federal officers, such as the Park Police or police on military installations, in national parks and forests, at post offices and at Veterans Affairs medical centers. A ticket from a state, county or city police officer is not a CVB ticket: see that card. Fake texts, emails and calls demanding payment of a federal ticket exist: the CVB says a real link ends in .gov, and that if you are unsure of a call you should hang up and call the CVB directly on 1-800-827-2982

    Checked 10 October 2026 at Central Violations Bureau, US Courts (My Options)

  2. A traffic or parking ticket or summons from a state, county or city in the US: the date on it decides, and your state sets the rulesThe date on your ticket or summons is the date to follow.United States (set by each state)
    How long
    The date on your ticket or summons is the date to follow. Your state, county or city decides, and no federal rule gives one number. If you cannot find a date, call the court named on the ticket today
    Starts
    the day you get the ticket or summons. Find the court date, or the pay-by date, printed on it and write it down
    If missed
    your state decides what a missed date costs you: ask the court. If the date has passed, call the court the same day and ask what you can still do. If the court mentions a warrant or your driver's license, ask a legal aid office or a lawyer the same day
    It lets you
    ask the court what your options are: how to pay, how to contest it, whether you can ask for more time or to pay in parts, and what happens if you cannot pay. USAGov says county and municipal courts may hear traffic infractions, and that you may be able to find your court through your state or territory court website

    Where this differs: Different in every state and often by court. A ticket headed 'U.S. District Court Violation Notice' is a federal ticket: see that card. A ticket for a crime rather than a traffic infraction, and any arrest, are outside this page: get a lawyer. If a text or email demands payment of a ticket you never got, do not use its link: look up the court yourself and call it

    Checked 10 October 2026 at USAGov (Federal, state, territory, county, and municipal courts)

In the United Kingdom

  1. Northern Ireland, a police fixed penalty for a driving offence: if it adds penalty points, hand in your driving licence within 7 days of the offenceIf the ticket adds penalty points (it is called 'endorsable'), hand in your full driving licence, including the paper part, to a police station within 7 days of the offence.Northern Ireland
    How long
    If the ticket adds penalty points (it is called 'endorsable'), hand in your full driving licence, including the paper part, to a police station within 7 days of the offence. You pay within 21 days. A camera ticket (a 'conditional' fixed penalty) gives 28 days, and your licence goes with your payment to the Fixed Penalty Office
    Starts
    the day of the offence, for handing in the licence. For paying, nidirect does not say what the 21 days count from, so count from the date printed on the notice
    If missed
    nidirect does not say what follows if you miss the 7 days or the 21 days. Call the Central Ticket Office on 028 9065 0222 (the number nidirect gives), or Advice NI, the same day. For a camera ticket, the PSNI says that if you do not accept the fixed penalty in time you may be sent to the Magistrates' Court
    It lets you
    accept the ticket and pay it, which keeps you out of court; or dispute it: nidirect says you may ask for a court hearing 'within the time allowed', and the notice gives that time. A parking ticket that is not endorsable is paid within 21 days and needs no licence handed in. If you cannot find your licence, the PSNI (Police Service of Northern Ireland) says a delay in applying for a new one may mean you are sent to the Magistrates' Court instead: apply for a new one at once. If a speed awareness course is offered instead of points, nidirect says to book within 14 days of the invitation (the PSNI page says 21, so count 14), and to do the course within 90 days of the date of detection (the PSNI; nidirect says 120, so count 90)

    Where this differs: Northern Ireland only. A Graduated Fixed Penalty from the Driver and Vehicle Agency (for example for a defective tyre) gives 14 days from the offence to hand in the licence, not 7 (nidirect). If the driver was not seen in person when a non-endorsable ticket was issued, the police send a notice to the owner that gives a further 21 days to pay (nidirect). A camera 'Notice of Intended Prosecution' is a different notice: see the 'who was driving' card

    Checked 10 October 2026 at nidirect (Fixed penalties for motoring offences)

  2. England or Wales, council parking or traffic ticket (a penalty charge notice): pay half price, or challenge it in writing, in the first 14 days14 days from the issue date to pay half price, or to challenge in writing and usually keep the half price while the council decides.England and Wales
    How long
    14 days from the issue date to pay half price, or to challenge in writing and usually keep the half price while the council decides. A ticket sent by post can give 14 or 21 days for the half price: read it. If the ticket is not paid or challenged, the council sends a Notice to Owner, which gives 28 days to pay the full amount or to make a formal challenge, called 'making representations'
    Starts
    the issue date printed on the ticket, not the day you read it, whether it was left on your car, handed to you or posted to you (for example after a camera caught your car). A Notice to Owner, which comes later, starts its own count from the date printed on it: GOV.UK counts from the day you get it, so the date on it is the earlier, safer count
    If missed
    Citizens Advice says that if you do not appeal and do not pay within 28 days of a Notice to Owner, the penalty goes up by another 50%: the council can send a Charge Certificate (see that card). The Traffic Penalty Tribunal says an ignored ticket may go up and be registered as a debt, which bailiffs can enforce. GOV.UK and the Traffic Penalty Tribunal say a first challenge can still be made up to 28 days after the ticket, though the half price may be gone
    It lets you
    pay half price and end it, or challenge it for free. Choose one: Citizens Advice says paying is usually seen as admitting the ticket was right, so you cannot appeal after you pay. To challenge, write to the council and say why. Give the date the ticket was issued, your address, your vehicle registration number and the ticket number, and send copies, not originals, of any evidence, such as photos of the signs. If the challenge works, the council cancels the ticket and you pay nothing. If it says no to a challenge sent inside the 14 days, Citizens Advice says you can usually still get the half price if you pay soon after. A Notice to Owner can sound final, but Citizens Advice says you can still make a formal challenge: explain your reasons in as much detail as you can, with copies of your evidence. If that is turned down, the council sends a Notice of Rejection, which can take up to 56 days to arrive (see that card)

    Where this differs: England and Wales. Scotland and Northern Ireland have their own cards. GOV.UK says: 'Check the ticket - there are different rules for some types of PCN.' For example, Citizens Advice (England) says an Excess Charge Notice from a council car park gives at least 7 days to appeal: read it today. A ticket from Transport for London (a red route, the congestion charge or the low emission zone) or from Dart Charge is challenged with them, not the council (GOV.UK). The Traffic Penalty Tribunal says a Notice to Owner is used for parking tickets only: a ticket posted to you is itself the notice. A fixed penalty notice and a charge from a private company have their own cards. If you lose the ticket, contact whoever issued it

    Checked 10 October 2026 at GOV.UK (Parking fines and penalty charge notices: challenging a ticket)

  3. Scotland, a parking ticket from the council or the police: pay it, or challenge it, by the date printed on itA council ticket (a penalty charge notice) is half price if you pay within 14 days, and must be paid within 28 days; a police ticket (a fixed penalty notice) gives 21 days to pay or to challenge it.Scotland
    How long
    A council ticket (a penalty charge notice) is half price if you pay within 14 days, and must be paid within 28 days; a police ticket (a fixed penalty notice) gives 21 days to pay or to challenge it. To challenge a council ticket, write to the council by the date its ticket or letter gives. If the council says no, it sends a Notice of Rejection, and Citizens Advice Scotland says you have 28 days to appeal to the First-tier Tribunal for Scotland. To challenge a police ticket, complete 'part 3' on the back and send it to the address given
    Starts
    the date printed on the ticket, or on the later letter you hold, not the day you read it. mygov.scot does not say what a police ticket's 21 days count from, so count from the date printed on it. For an appeal to the tribunal, count from the date on the Notice of Rejection
    If missed
    council ticket: mygov.scot says you get a reminder, then a second reminder asking for a higher amount, usually 50% more, by a new date; if you do not pay or challenge by that date, the council can register the debt with the court. Some letters are called a Notice to Owner or a Charge Certificate: whatever the name, read the date on it. Citizens Advice Scotland says you cannot appeal after a charge certificate, and the council can collect the charge using sheriff officers. If a sheriff officer sends you a letter, the date on it comes first: see the guide on debt collectors and court papers, and call Citizens Advice Scotland the same day. Police ticket: mygov.scot says your fine will be increased, and you can be asked to appear in court
    It lets you
    with a council ticket: pay half price, or challenge for free. mygov.scot does not say whether a challenge keeps the half price open, so ask the council when you write. The council must consider your case and tell you if it accepts or rejects it; if it accepts, it cancels the ticket and you pay nothing. Reasons that can work include: you did not own the vehicle at the time, the parking was not illegal (for example your meter time had not run out), someone parked the vehicle without your consent, the signs were not clear, or you were sent a follow-up letter about a ticket you never received. You can appeal to the tribunal only after the council has rejected your challenge. With a police ticket: pay it to the court, or challenge it if it should not have been given to you. You may be asked to go to court to give evidence; you can get advice from a solicitor first, and you could be eligible for legal aid if you are on a low income

    Where this differs: Scotland only: England, Wales and Northern Ireland have their own cards. The 21 days for a police ticket is mygov.scot's page on parking tickets from the police; its older general page on police fixed penalties gives 28 days, and Police Scotland's safety camera page gives 28 days for a speed camera offer. If you are not sure which you hold, count 21 days; the date on your own notice comes first. If the council turns your challenge down, Citizens Advice Scotland says the Notice of Rejection should tell you how to appeal. The tribunal (Transport Appeals): 0300 303 5760. It lists the councils whose tickets it hears; if yours is not listed, call and ask. It does not hear police tickets

    Checked 10 October 2026 at mygov.scot (Penalty charge notices from the council)

  4. Northern Ireland, parking ticket (a penalty charge notice): pay half price in the first 14 days; each later letter gives 28 days14 days from the date on the ticket to pay half price.Northern Ireland
    How long
    14 days from the date on the ticket to pay half price. A challenge, which has to be in writing (online, or to the Parking Enforcement Processing Unit), that arrives inside those 14 days stops the half-price offer running out while it is considered
    Starts
    the date on the ticket, for the half price. After that, count from the date on each letter, not the day it reached you
    If missed
    a Charge Certificate raises the charge by half and gives 14 more days to pay. After that the debt can be registered as a judgment against you and pursued through the Enforcement of Judgments Office, and the car can be clamped and removed. A Notice of Intention to Enforce has its own, shorter date: see the guide on debt collectors and court papers, and call Advice NI the same day. A Notice of Enforcement of Charge Certificate gives 21 days to send a statutory declaration (a sworn written statement) to an adjudicator, but only for three reasons: you never received the Notice to Owner; you made a representation but got no Notice of Rejection; or you appealed but got no decision. nidirect says a statutory declaration is a sworn written statement signed by a solicitor, Commissioner of Oaths, Justice of the Peace, notary public or magistrate, and that it is an offence to knowingly or wilfully make a false statement
    It lets you
    pay half price, or challenge. If you pay, do it online or by phone: a published tribunal decision says payment has to be received inside the 14 days, and advises these faster ways. If the challenge is refused, the reply gives you a new half-price date (nidirect). If you are the registered keeper and want to keep contesting it, you can wait for a Notice to Owner and then make a representation (a written reason why you should not pay). After a Notice to Owner you have 28 days from its date to pay in full or make a representation. If that is refused you get a Notice of Rejection, and 28 days from its date to appeal to the independent Northern Ireland Traffic Penalty Tribunal. If your appeal is late, send it anyway and say why: an adjudicator can allow longer. If you lose, you have 28 days from the adjudicator's decision to pay

    Where this differs: Northern Ireland only. The Department for Infrastructure, not the councils, handles on-street parking tickets through its Parking Enforcement Processing Unit (PO Box 134, Coleraine, BT52 9AF; 0300 200 7895). The amounts are printed on the ticket. Council car parks have been run by a private operator since 1 April 2024, but the Consumer Council says their penalty charge notices are still valid and must be paid or appealed by following the instructions on the letter: do not treat one as a private company's charge. A charge from a private company's own car park is different: see the private parking card

    Checked 10 October 2026 at nidirect (Parking tickets, penalty charge notices)

  5. England or Wales: a Charge Certificate, or an Order for Recovery (a court letter): call a free debt adviser the day it arrivesA Charge Certificate gives 14 days to pay the original charge plus half as much again.England and Wales
    How long
    A Charge Certificate gives 14 days to pay the original charge plus half as much again. An Order for Recovery from the court gives 21 days to send in a witness statement, but only if one of four reasons fits. The Traffic Penalty Tribunal says that if the ticket is still unpaid 14 days after a Charge Certificate, the council can register the debt at the Traffic Enforcement Centre in Northampton County Court, which sends the Order for Recovery
    Starts
    the date on the letter, not the day it reached you
    If missed
    the debt can be passed to bailiffs (now often called civil enforcement agents). The Traffic Penalty Tribunal says: do not ignore an Order for Recovery. If the 21 days for the witness statement have passed, or you need more time, you can still ask the court for a longer period: the court's rules (Practice Direction 75) allow this, and a court officer decides. Call a free debt adviser the same day for help with it. A letter from bailiffs has its own date: see the guide on debt collectors and court papers
    It lets you
    with a Charge Certificate: pay the higher amount. You can no longer make representations to the council, though some councils may still accept them at their own choice. You may still be able to appeal to the tribunal if you were sent a Notice of Rejection, and a late appeal with a good reason can be considered: send it now and say why it is late. With an Order for Recovery: a witness statement form comes with it, to say why the debt should not have been registered. It works only if one of four reasons fits: you did not receive the Notice to Owner or the ticket; you challenged in time but got no Notice of Rejection; you appealed in time but heard nothing, or the council sent a Charge Certificate before your appeal was decided, or you won and it sent one anyway; or the ticket was already paid in full. Follow the instructions on the form

    Where this differs: England and Wales. Scotland and Northern Ireland have their own later steps: see their cards

    Checked 10 October 2026 at Traffic Penalty Tribunal (Charge Certificates and Orders for Recovery)

  6. England or Wales: a Single Justice Procedure notice (a court notice saying you are charged with a minor criminal offence, such as a driving offence): reply within 21 days21 days to reply, saying whether you plead guilty or not guilty.England and Wales
    How long
    21 days to reply, saying whether you plead guilty or not guilty. The notice says who brought the case, how to plead, and whether you can plead online
    Starts
    the date shown on the notice, not the day it reached you
    If missed
    a magistrate decides your case without your say. If you are found guilty there is no reduced sentence for a guilty plea, your fine or penalty points may be higher, and money may be taken from your pay or benefits. If you did not know about the case, you can ask for it to be reopened, usually within 21 days of finding out
    It lets you
    plead guilty, and ask for the case to be decided without going to court: your fine is reduced by up to 33%, and you can tell the magistrate about your circumstances (called mitigation), which may lower your fine or sentence. Or plead not guilty, which means going to court to give your side in person. If you are not sure whether to plead guilty, get advice before you reply: the notice charges you with a minor criminal offence. If you need help with the online reply, call the Courts and Tribunals Service Centre on 0300 303 0656, Monday to Friday, 8am to 5pm. If you do not have the internet, or do not feel confident using it, GOV.UK gives We Are Group: 03300 160051, Monday to Friday 9am to 5pm, or text FORM to 60777 and someone will call you back. GOV.UK says Advicenow has detailed free guidance, and you can also get legal advice

    Where this differs: England and Wales only: GOV.UK says the rules for cases that go to court in Scotland and Northern Ireland are different. If you hold a court notice in Scotland or Northern Ireland, read it for its date and get advice the same day. This notice can be about any minor offence, such as a driving offence or an unpaid TV licence

    Checked 10 October 2026 at GOV.UK (Single justice procedure notices)

  7. A private parking charge (from a company, not a fine): appeal to the company first, then to the free independent service within 21 days of its refusalCount 21 days from the company's refusal to appeal to the free independent service.Whole UK
    How long
    Count 21 days from the company's refusal to appeal to the free independent service. If the company belongs to the British Parking Association, that service is POPLA, which gives 28 days. If it belongs to the International Parking Community, that service is the Independent Appeals Service (IAS). Citizens Advice (England) and the Consumer Council for Northern Ireland say 21 days for the IAS; the IAS's own site and Citizens Advice Scotland say 28. Use 21. POPLA says the company only has to give you the code to appeal if you appealed to it inside 28 days of getting the charge
    Starts
    the day the company turns down your first appeal: the date on its letter or email. Appeal to the company inside 28 days of getting the charge
    If missed
    the IAS says a late ('non-standard') appeal is possible only if the company agrees. It costs £15, which is not refunded, and its decision then binds you as well as the company, so get advice before you choose it. Citizens Advice says this late route is open for up to a year after the company turns you down. POPLA says it is unlikely to accept a late appeal. If you lose, or never appeal, the company can pass the debt to a collector or take you to court: Citizens Advice says it will decide whether it is worth doing. If it takes you to court, the court papers have their own dates: see the court claim card. After a POPLA decision against you, POPLA says that if you delay payment beyond 28 days the company may add charges or refer the case to debt collection
    It lets you
    have an independent assessor look at the charge for free. The IAS says the decision on an appeal sent in time binds only the company, not you. POPLA says that while your appeal is with POPLA, the company must not chase you for payment. The decision cannot be reviewed later, so send all your evidence with the appeal. Many companies take 40% to 60% off if you pay inside the first 14 days (Citizens Advice): appealing to POPLA or the IAS can give that up, and paying usually means you cannot appeal

    Where this differs: UK. A private charge is a claim under a contract, not a fine: it must not say or suggest that the police or the council enforce it (Citizens Advice). The appeal route above is run by the two industry trade bodies. If a company left the ticket on your car and is not a member of either, Citizens Advice says not to contact it unless it writes to you first, because only members can get your name and address from the DVLA (the vehicle keeper register); if it does write to you, reply. In Northern Ireland, the Consumer Council says it can help only people who are vulnerable or have mitigating circumstances, such as a Blue Badge holder or a camera fault. If you were the keeper of the car but not the driver, get advice before you say who was driving. POPLA says that in Scotland and Northern Ireland it can assess an appeal only from the driver, or on behalf of the driver, and withdraws one from a non-driver. In England and Wales POPLA says the company can pursue the keeper in certain circumstances; in Northern Ireland the Consumer Council says registered keepers cannot automatically be held liable, and the company may still pursue the keeper if the driver's details are not given

    Checked 10 October 2026 at Citizens Advice (Appealing a parking ticket)

  8. England or Wales, a fixed penalty notice (a fine from the police, the council or the DVSA): pay within 28 days, or follow the steps on the back to dispute it in court28 days to pay; to dispute it, read the back of the notice today.England and Wales
    How long
    28 days to pay; to dispute it, read the back of the notice today. You dispute it in a magistrates' court, and the back of the notice tells you how, so do not wait for the 28 days to run out
    Starts
    the date the notice was issued. GOV.UK does not say what the 28 days count from, so count from the date printed on it
    If missed
    you will have to pay half as much again, and you will be prosecuted: GOV.UK says you may have to pay a bigger fine as well as court costs. Only some parking fixed penalties add penalty points to your licence, for example leaving a vehicle in a dangerous position
    It lets you
    pay it, or dispute it, in which case you are sent a summons with a date to attend a court hearing. Before you decide, Citizens Advice says you can write to whoever gave the notice (the police or the council) and explain why you object, but not every area allows this: call them, or the number on the notice, to check, and ask whether the 28 days stop while they look at your letter. Unless they say they do, pay or ask for a court hearing inside the 28 days. If your letter is turned down, Citizens Advice says it is a good idea to pay, because the only other way is a hearing in a magistrates' court, where your fine goes up by half if you lose and you pay court costs. Get legal advice before you go to court

    Where this differs: England and Wales. GOV.UK says paying and challenging differ in Scotland and Northern Ireland: see their cards. Citizens Advice says paying is usually seen as admitting the ticket was right, so you cannot appeal after you pay. For a speeding or other driving fixed penalty, the notice has its own date: read it. A notice asking who was driving is a different notice with its own date: see the 'who was driving' card

    Checked 10 October 2026 at GOV.UK (Parking fines and penalty charge notices: paying a ticket)

  9. England or Wales: a Notice of Rejection (the council said no): pay, or appeal to the independent tribunal, within 28 days28 days to pay the ticket, or to appeal to the independent tribunal.England and Wales
    How long
    28 days to pay the ticket, or to appeal to the independent tribunal. Appealing is free, and you can send your reasons and evidence in writing without going in person. Appeal online to the Traffic Penalty Tribunal (England outside London, and Wales) or to London Tribunals (London)
    Starts
    the date on the Notice of Rejection, not the day it reached you. After you challenge, the council can take up to 56 days to send it
    If missed
    the council can send a Charge Certificate, which raises the charge by half (see that card). If the tribunal turns your appeal down, you pay the full amount, and Citizens Advice says that if you do not pay within 28 days it goes up by another 50%
    It lets you
    ask an independent adjudicator (a tribunal lawyer) to decide. You cannot appeal until you have challenged the ticket with the council and been turned down. The tribunal says one or more specific grounds (reasons) must apply, so read them on its page before you decide. If your appeal is late, send it anyway and say why: the tribunal says an adjudicator will consider a late appeal if there is a good reason, for example you challenged the ticket but the Notice of Rejection never reached you

    Where this differs: England outside London, and Wales: the Traffic Penalty Tribunal, 0800 160 1999, Monday to Friday 9am to 5pm except bank holidays; its team can help you appeal online, send you a paper form, or fill in the appeal for you if you need that. London: London Tribunals, online with the verification code on your Notice of Rejection, or by post on the form sent with it; 020 7520 7200, Monday to Friday 9am to 5pm except bank holidays. London Tribunals says a late appeal may still be accepted if you explain the delay. Scotland and Northern Ireland have their own tribunals: see their cards

    Checked 10 October 2026 at GOV.UK (Parking fines and penalty charge notices: challenging a ticket)

  10. England, Wales or Scotland: a notice asking who was driving (a Section 172 notice): send your answer back within 28 days28 days to return the notice, telling the police who was driving.England, Scotland and Wales
    How long
    28 days to return the notice, telling the police who was driving. For a speed camera, GOV.UK says that within 14 days of the offence the registered keeper is sent a Notice of Intended Prosecution and a Section 172 notice
    Starts
    the day the notice is served on you. The law counts 28 days beginning with that day. Count from the date on the notice, or the day it was posted if you can see that, whichever is earlier: Police Scotland's safety camera page counts 28 days from the date of the letter
    If missed
    not returning it is an offence of its own, separate from the speeding. GOV.UK says you may have to go to court if you ignore the notice. Police Scotland says that on conviction the penalty can be a fine, up to six penalty points and, in some cases, a driving ban. If the date has passed, reply at once anyway: the law (section 172(7)) says you are not guilty if you gave the information as soon as reasonably practicable after the 28 days, or it was not reasonably practicable to give it
    It lets you
    tell the police who was driving, so they can send that person a fixed penalty notice or a letter telling them to go to court (GOV.UK). If you were not the driver, name the person who was. If you do not know who was driving, do not ignore the notice: reply by the date, say what you did to find out, and get advice about what to write. The law (section 172(4)) says you are not guilty only if you show you did not know and could not have found out with reasonable effort

    Where this differs: England, Wales and Scotland (section 172 of the Road Traffic Act 1988). Northern Ireland has its own law: the PSNI says the keeper must identify the driver and return the notice 'within the allotted time', and gives no number of days, so use the date printed on your notice. If the vehicle belongs to a company, the notice says who in the company signs

    Checked 10 October 2026 at GOV.UK (Speeding penalties)

  11. Reply to a county court money claim in England and Wales by the date on the papers14 days to reply, counted from the day the claim counts as delivered to you (see Starts), for a paper claim that came with the particulars of claim (the sheet that says what you are said to owe and why).England and Wales
    How long
    14 days to reply, counted from the day the claim counts as delivered to you (see Starts), for a paper claim that came with the particulars of claim (the sheet that says what you are said to owe and why). GOV.UK also says to respond by the date on the email or letter you receive, and to follow the instructions in it. You can send an acknowledgement of service (form N9) within the 14 days if you need longer to prepare a defence: that gives 28 days from service of the particulars of claim. GOV.UK says you can also ask for another 14 days if you are not paying the full amount.
    Starts
    the day the claim form counts as served on you. By post, that is the second business day after it was posted (see the postmark). If it was delivered to your address, the second business day after delivery. To be safe, count from the day it was posted or delivered, whichever is earlier. If the claim came by email or online, the date on the email or letter comes first.
    If missed
    a judgment (a county court judgment, CCJ) may be entered against you, with extra costs and interest. A CCJ stays on the Register of Judgments, Orders and Fines for 6 years unless you pay in full within one month: see the CCJ clock. If you miss the date, still reply: Citizens Advice says a response that arrives before the court grants a default judgment is still considered. If you first learned of the claim from a judgment, or you do not owe the money, you can ask the court to cancel it (set it aside): that needs an application, a fee and a private hearing, so get advice first.
    It lets you
    pay the amount, admit all or part and ask for time to pay by instalments, or dispute the claim, and you can make a counterclaim if you think they owe you money. Court staff can help you fill in the forms but cannot give legal advice. Citizens Advice says to reply as early as possible and, if you disagree you owe the debt, to say so when you reply.

    Only if a private parking company sues you in England or Wales. That claim is for the charge, not a fine, and the dates on the claim papers come first. Citizens Advice says that if the company takes you to court and you lose, you may have to pay the charge, which could have gone up, and court costs. If a court has already made a judgment against you, or the claim is in Scotland or Northern Ireland, see the guide on debt collectors and court papers.

    Where this differs: England and Wales only. For a claim made online with 'MC' in its number, the time counts from the day the claim was issued, not the day you got it, and the reply is due by 4pm on the date in the email: do not leave it to the evening. For help with the forms, call Civil Money Claims on 0300 123 7050 ('MC' claims) or the Civil National Business Centre on 0300 123 1056 (other claims), Monday to Friday, 8.30am to 5pm: staff explain the steps but cannot give legal advice. If the claim form says 'particulars of claim to follow', wait for them, which should come soon after; the 14 days count from when they are served, so keep the claim form and get advice now. Claims under a Consumer Credit Act agreement have their own guidance (N1(FD)): it also gives 14 days from service. Scotland and Northern Ireland have different courts and dates: see their clocks.

    Checked 10 October 2026 at GOV.UK (HM Courts and Tribunals Service)

Who to call

Jump to: United States · United Kingdom

In the United States

211 — United Way

if money is short for food, rent or bills because of this: call and say 'I have a fine or a court notice I cannot pay and money is short'. 211 does not pay the fine; it points you to local help

Call 211 · 24/7 in most areas

Before you call: what to have ready

Have ready

  • a few facts about your current living situation
  • any income you have
  • the children or other dependents who live with you

They may ask

  • about your current living situation
  • about any income you have
  • about any children or other dependents who live with you

They can

  • connect you to local help with rent, mortgage, utilities, food and health care
  • talk to you by phone; some local 211s also offer text and web chat, so check yours
  • use 180 languages on request
  • give you other ideas if you do not qualify for one program: you can call again

They cannot

  • give you money themselves: 211 is the number for information and referrals to services
  • help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else

Legal Services Corporation — Find Legal Aid

to find the legal aid office for your area and ask it to read your court notice. The Legal Services Corporation says legal aid covers civil, not criminal, issues, so ask whether the office takes ticket and fine problems

lsc.gov · Website, any time

Before you call: what to have ready

Have ready

  • an address or a city: the finder uses it to show the legal aid organization that covers your area

They can

  • show you the LSC-funded legal aid organization for your area, with its phone number and website, for a civil legal problem
  • point you to LawHelp.org for information about your legal questions and free legal forms

They cannot

  • take every case: LSC's own study says the legal aid groups it funds turn away about half of the requests they get, for lack of resources. If the first office cannot take your case, ask it who else can help
  • give you legal advice itself: LSC pays for legal aid organizations, and you contact the one for your area

LawHelp.org

free legal information and legal aid in your state: choose your state, then ask whether any office near you helps with tickets and fines

lawhelp.org · Online

Before you call: what to have ready

Have ready

  • the state or territory where you live: the site starts by asking you to choose it

They can

  • send you to legal aid and other low-cost legal help near you
  • give you legal help guides, including one on court fees and getting them paid
  • help you create legal documents for free in areas such as housing, with LawHelp Interactive

They cannot

  • give legal advice or take your case itself: it sends you to legal aid and other help in your state

Central Violations Bureau (federal tickets)

only if your ticket says 'U.S. District Court Violation Notice': check its status, ask about traffic school before you pay, and tell it in writing if you move

Call (800) 827-2982 · Customer service representative (press 0): 9am to 5pm Central Time, closed noon to 1pm. Ticket status recording (option 4): 24 hours a day.

Before you call: what to have ready

Have ready

  • if you are telling the CVB you have moved: your name, location code, violation number and current contact information (phone and email), in writing

They can

  • tell you the status of your ticket: an automated recording at any hour (option 4), or a customer service representative (press 0) from 9am to 5pm Central Time, closed noon to 1pm
  • tell you more about whether a driver education course (traffic school) is an option: not all jurisdictions offer it, and you should contact the CVB before you pay or go to your court date to ask
  • take a change of address, if you send it in writing

They cannot

  • take online payment of tickets from a state or local jurisdiction: the site allows online payments of federal tickets only
  • accept a change of address filed with the post office: filing with the U.S. Postal Service is not sufficient
  • tell you how many points your state licensing authority may apply for a conviction: contact your state's licensing authority before you pay

In the United Kingdom

Citizens Advice (Adviceline, England)

if you cannot afford to pay, or you are thinking of going to a magistrates' court: free advice on parking tickets and fines (England), and Citizens Advice says your nearest Citizens Advice can help you hire a legal adviser

Call 0800 144 8848 · Usually 9am to 5pm, Monday to Friday. Not available on public holidays.

Before you call: what to have ready

Have ready

  • your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company

They may ask

  • your postcode, from a mobile, to find your local Citizens Advice

They can

  • connect you to your local Citizens Advice (Adviceline, England)
  • talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
  • help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
  • take Relay UK calls (18001 then 0800 144 8848)

They cannot

  • answer on public holidays: Adviceline is not available then
  • cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
  • help everywhere: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.

Citizens Advice Cymru (Advicelink Wales)

free advice on parking tickets and fines in Wales, including if you cannot afford to pay

Call 0800 702 2020 · Monday to Friday 8am to 7pm. Saturday 9am to 1pm.

Before you call: what to have ready

They can

  • connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
  • talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
  • take Relay UK calls: 18001 then 0800 702 2020
  • point you to the Citizens Advice consumer service for problems with energy, water or post

They cannot

  • answer on public holidays: Advicelink is not available then
  • help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.

Advicenow: guide to a Single Justice Procedure Notice (England and Wales)

England and Wales, if you got a Single Justice Procedure Notice: a charity's guide to the deadline, how to plead and how to tell the magistrate about your circumstances. It is a guide, not an advice line

advicenow.org.uk

Before you call: what to have ready

Have ready

  • your notice: the deadline runs from the date shown on it, and it tells you how you can respond
  • anything that explains your circumstances, such as health, caring duties or money problems

They can

  • explain the deadline to respond, that it cannot be extended, and what happens if you do not respond
  • explain how to plead and how to put your circumstances to the magistrate
  • explain how to write to the prosecutor to ask them to drop the charge, as well as responding to the notice
  • explain what to do if the case was dealt with without you knowing about it

They cannot

  • look at your case or advise you on it: the charity's contact page is headed "We can't give you advice"
  • give you free legal advice: the guide says this is rarely possible, and suggests paying for advice if you can afford it and something important is at stake
  • help in Scotland or Northern Ireland: the guide covers England and Wales only

Citizens Advice Scotland (Scottish Citizens Advice Helpline)

free advice in Scotland, where parking tickets and police fines follow Scottish rules

Call 0800 028 1456

Before you call: what to have ready

Have ready

  • your postcode: the page finds your local Citizens Advice Bureau by postcode

They can

  • put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
  • give free, confidential and impartial advice, and help you work out next steps
  • raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
  • give advice online, on its advice pages

Advice NI

free advice in Northern Ireland, mainly on debt and benefits: call if an unpaid ticket has turned into a debt, or you cannot pay. For the ticket itself, use the number on your ticket or letter first

Call 0800 915 4604

Before you call: what to have ready

They can

  • give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
  • answer by email at advice@adviceni.net
  • point you to an Advice NI member near you if you need face-to-face advice

They cannot

  • see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member

Traffic Penalty Tribunal (England outside London, and Wales)

if you hold a Notice of Rejection in England outside London, or in Wales: appeal free, online or by post, and ask the team for help with the form. If you think you are late, send the appeal anyway and say why

Call 0800 160 1999 · Phone: Monday to Friday, 9am to 5pm, except bank holidays. Live chat and WhatsApp: a digital helper answers at any hour; a person is there Monday to Friday, 9am to 4pm, except bank holidays.

Before you call: what to have ready

Have ready

  • your Notice of Rejection of Representations (NoR) letter, if you call
  • if you email: the type of PCN (for example parking, bus lane, moving traffic or Clean Air Zone), the date it was issued, and what you need help with

They can

  • help you make an appeal online, give you guidance so you can do it yourself, or send you a form to appeal by post
  • complete the appeal for you, if your needs require it, from information you give by post or over the phone
  • tell you that an Adjudicator can help extend the time available to submit an appeal in certain circumstances, for example because of a health condition
  • accept an appeal from a representative on your behalf, or let a representative help you during the appeal

London Tribunals (Environment and Traffic Adjudicators)

if you hold a Notice of Rejection from a London council or Transport for London: appeal online with the code on the notice, or by post. Staff explain the steps but cannot give legal advice

Call 020 7520 7200 · Monday to Friday, 9am to 5pm, except bank holidays.

Before you call: what to have ready

Have ready

  • the verification code the enforcement authority sent with your Notice of Rejection, to appeal or add evidence online

They can

  • give you information on procedures
  • take an appeal or extra evidence through the online Appellant Portal, or by post
  • consider a request to reschedule a personal hearing if you phone as soon as you can: do not assume it is granted until you have confirmation

They cannot

  • give you legal advice about your case
  • discuss your case with anyone except you or your authorised representative
  • accept an appeal or evidence by email or through the contact form: use the portal or the PO Box

Transport Appeals, First-tier Tribunal for Scotland

if a Scottish council has sent you a Notice of Rejection: the tribunal that hears the appeal; it does not hear police tickets

Call 0300 303 5760

Before you call: what to have ready

Have ready

  • your Notice of Rejection from the council: you can appeal to the tribunal after the council has rejected your formal written representations

They can

  • consider appeals against penalty charge notices issued by many, but not all, Scottish councils, for parking contraventions, for bus lane enforcement (Aberdeen City, Edinburgh City and Glasgow City Councils) and for Low Emission Zones
  • take a new appeal through its online portal (FOAM)
  • send you an appeal form if you cannot appeal online: phone or email to ask for one

They cannot

  • consider an appeal if your Fixed Penalty Notice was issued by the police
  • consider an appeal against a council that is not on the list on its Before you appeal page, or one that has not first been challenged with the council

Northern Ireland Traffic Penalty Tribunal

if you hold a Notice of Rejection for a Northern Ireland parking ticket: the tribunal that hears the appeal, by post, in person or by phone. Do not send it money

Call 0300 200 7812 · Monday to Friday, 9:15am to 4:45pm, except bank and public holidays.

Before you call: what to have ready

Have ready

  • your Notice of Rejection: you have 28 days from its issue to appeal

They can

  • consider your appeal by personal appearance, by postal application, or by a telephone conference call from your own home or another place where you will not be disturbed
  • offer a telephone conference if you cannot attend a personal hearing, for example because of other commitments, illness or disability: contact the Tribunal immediately
  • consider a late appeal if you say why it is late: the Adjudicator first decides whether to extend the time

They cannot

  • become involved before you have first made your complaint to the Parking Enforcement Processing Unit and it has issued a Notice of Rejection of Representations
  • take money: please do not send any money to the Tribunal

Parking Enforcement Processing Unit (Northern Ireland)

for a Northern Ireland on-street parking ticket: to pay, to challenge in writing, or if you lost the ticket. Have the ticket number and your registration ready. It issued the ticket, so for advice call Advice NI

Call 0300 200 7895

Before you call: what to have ready

Have ready

  • the parking ticket (PCN) number and the vehicle registration

They can

  • take payment of a parking ticket by credit or debit card over the phone
  • take enquiries about a parking ticket (PCN) by phone or in writing
  • give you advice on how to make payment if you have lost the ticket number
  • receive a challenge to a parking ticket in writing, online or by post to the unit

They cannot

  • take a challenge by phone: a challenge to a parking ticket must be in writing

Courts and Tribunals Service Centre (England and Wales)

if you hold a Single Justice Procedure notice and need help with the online reply or want case information: have the case reference number from the notice ready

Call 0300 303 0656 · Monday to Friday, 8am to 5pm.

Before you call: what to have ready

Have ready

  • your case reference number, which is on your single justice procedure notice

They can

  • help with technical issues, or give guidance about how to respond to a single justice procedure notice
  • give information about a case, including case results

National Debtline

free debt advice by phone or webchat if a fine has turned into a debt: a Charge Certificate, an Order for Recovery, a letter from bailiffs, or a court claim from a private parking company. Choose your country on the site: Northern Ireland is not listed, so use Advice NI there

Call 0808 808 4000 · Phone: 9am to 8pm Monday to Friday, 9.30am to 1pm Saturday. Online tool My Money Steps: 24/7.

Before you call: what to have ready

They can

  • give free, confidential and independent debt advice by phone on 0808 808 4000, 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday
  • talk to you by webchat at the same hours
  • give tailored advice online at any time through My Money Steps, if you would rather not talk
  • show advice for England and Wales or for Scotland: you choose your country on the site

They cannot

  • offer a Northern Ireland choice: the site's country picker lists England and Wales, and Scotland

StepChange Debt Charity

free debt advice online at any hour, and help to ask the people you owe to pause action, if a fine has joined other debts

Call 0800 138 1111 · Phone: Monday to Friday 8am to 8pm, Saturday 9am to 2pm. Online advice any time.

Before you call: what to have ready

Have ready

  • details of all the money you owe: if you are not sure, your credit file lists your missed payments
  • a budget showing what you can and cannot afford: StepChange says to share one with the people you owe

They can

  • give free debt advice online at any time of day or night, and let you stop and begin again later
  • tell you your options for dealing with what you owe, including debt management plans
  • help you ask the people you owe to pause action or agree new payment terms

MoneyHelper

free guidance on money trouble by phone, webchat or WhatsApp, if the fine is one of several bills you cannot pay

Call 0800 011 3797 · Monday to Friday, 9am to 5pm

Before you call: what to have ready

They may ask

  • some questions first, by webchat or WhatsApp, and then they connect you with a specialist

They can

  • talk to you by phone on 0800 011 3797, by webchat or by WhatsApp, with a real person
  • reply to an online form within 3 working days
  • take Relay UK text calls, give you a free British Sign Language interpreter, and find an interpreter if English or Welsh is not your first language
  • book a free Pension Wise appointment about how you can take money from a defined contribution pension

They cannot

  • answer on Saturdays, Sundays or bank holidays: phone and webchat are closed
  • give you a free call from outside the UK: their page says UK calls are free, and gives a separate outside-UK number, +44 (0)20 7932 5780

Citizens Advice consumer service (energy and other consumer problems)

if a private parking company's charge looks unfair: Citizens Advice says to report the company to Trading Standards through this service (England and Wales)

Call 0808 223 1133 · Monday to Friday, 9am to 5pm. Closed on bank holidays.

Before you call: what to have ready

Have ready

  • brief details of the problem and what you have done so far to try to solve it
  • the name and address of the seller or trader, which for an energy problem is your supplier
  • your reference number, if you have already contacted the helpline about the same problem

They may ask

  • what you need advice about and your postcode, if you use chat

They can

  • give you practical and impartial advice on how to resolve your problem, and tell you the law that applies to your situation
  • pass a complaint to your energy supplier
  • pass information about complaints on to Trading Standards, which you cannot do yourself
  • talk to you in Welsh on 0808 223 1144, or take Relay UK calls: 18001 then 0808 223 1133
  • take an online form about a gas or electricity problem every day, if the helpline and chat are closed

They cannot

  • make a complaint for you or take legal action on your behalf
  • answer on bank holidays: the lines are closed then
  • help with a heat network problem by chat or online form: for that you need to call the helpline

An adviser will answer your call as soon as possible, usually within a few minutes. A call should take an average of 8 to 10 minutes.

Consumer Council for Northern Ireland

in Northern Ireland, for a private parking charge: the Consumer Council says it can help only people who are vulnerable or have mitigating circumstances, such as a Blue Badge holder or a camera fault. Call and say so

Call 0800 121 6022 · Monday to Friday, 9am to 5pm. Closed at the weekend and on public holidays.

Before you call: what to have ready

They can

  • give you advice and information, and investigate and resolve complaints
  • take an enquiry or complaint on the freephone line 0800 121 6022, Monday to Friday, 9am to 5pm
  • take a message through their online contact form

They cannot

  • answer at the weekend or on public holidays: they are closed
  • take bank account details through the online form: their page says never to include personal information such as a bank account number or sort code

Advice Direct Scotland (advice.scot)

in Scotland, if a private parking company's charge looks unfair: Citizens Advice Scotland names Advice Direct Scotland's consumer service as a place to get advice

Call 0808 800 9060 · Monday to Friday, 9am to 5pm

Before you call: what to have ready

They can

  • give free advice on benefits, employment, housing, neighbourhood disputes and family matters on 0808 800 9060, Monday to Friday 9am to 5pm
  • for debt: give free debt information and support on the moneyadvice.scot line, 0808 196 2316, Monday to Friday 9am to 5pm, or by email at support@moneyadvice.scot or live chat
  • for debt: assess your situation with you, looking at your income and outgoings, and talk through what to do next
  • take British Sign Language contact through contactSCOTLAND-BSL, and use interpreter services

Enforcement of Judgments Office (Northern Ireland)

if an unpaid Northern Ireland parking ticket has been registered as a judgment: nidirect says unpaid tickets can be pursued through this office. It enforces judgments, so call Advice NI first for advice

Call 0300 200 7812 · Monday to Friday, 9am to 5pm.

Before you call: what to have ready

They can

  • tell you about enforcement orders, including an attachment of debt (garnishee) order that freezes a bank account, and an attachment of earnings order that takes a regular sum from your pay
  • take a written objection to an attachment of earnings order, where you are given the chance to object: the Office's page gives the normal objection period as 8 days, so ask what date applies to you

They cannot

  • set up an arrangement or take payment while you only have a Notice of Intention to Enforce: nidirect says to contact the person you owe, not the Office, at that stage

Trussell (find a food bank)

if there is no food in the house: find your nearest food bank. You need a food voucher first, from a local organisation; the page says how to get one

trussell.org.uk

Before you call: what to have ready

Have ready

  • how many adults and children the parcel is for, and the ages of any children: volunteers check these from your voucher
  • any dietary requirements: say so when you get your voucher so the food bank can prepare

They may ask

  • the community organisation that gives you a voucher asks about your individual needs, so it can help you find the right support

They can

  • help you find your nearest food bank
  • give an emergency food parcel with at least three days of meals once you have a food voucher from a local community organisation
  • sometimes provide pet food and essentials such as toiletries and period products, where they can
  • sometimes offer extra support, such as debt advice or a trained Citizens Advice adviser
  • sometimes deliver food parcels: ask when you get your voucher, or contact the food bank

They cannot

  • give you a parcel without a food voucher: you need a referral first
  • usually give you a voucher online: you will usually need to contact a community organisation by phone or in person, and in some cases the food bank directly

Say it this way

Change anything to your own words.

To the council, or whoever gave you the ticket · as soon as you decide to challenge, and before the half-price date on the ticket. Send copies of your evidence, by recorded delivery if you can. For a police fixed penalty, a letter may not stop the clock: ask whether it does, and see its card · by letter
I am challenging parking ticket [number], dated [date], for vehicle [registration]. [What happened.] I enclose copies of [photos, receipt, other evidence]. Please cancel the ticket and tell me your decision in writing. Please keep the reduced amount open while you decide. If you say no, please tell me what to do next and by when.
To the court named on your ticket or notice · the day you get a ticket with a court date, a summons or a court notice, and before the date on it. Find the court's phone number on its own website · by call
Hello. I have a [ticket / summons / notice] with the reference [number], dated [date]. Could you tell me when and how I need to reply, how I can pay or contest it, and whether I can ask for more time or to pay in parts? [If true: I cannot pay all of it at once.] Thank you.
To a private parking company · as soon as you decide to appeal, and before any early-payment date on the charge. Keep a copy. Appealing later to the independent service can give up the early-payment discount (see the private parking card). If you were not the driver, get advice before you say who was · by email
I am appealing parking charge [number], dated [date], for vehicle [registration]. [What happened, and the evidence I enclose: photos of the signs, a receipt.] Please cancel the charge. If you reject this appeal, please send me the code and details I need to appeal to the independent appeals service, and the date to appeal by.
To a free adviser · the day you get a court notice, or any notice you do not understand · by call
I have a [kind of notice] dated [date]. The date on it is [date]. Could you read it with me and tell me what to do first, and who can help me with any court date? I can read it to you or send you a photo.

Not for you if…

This guide is for a parking or traffic fine, or a letter or court notice that follows one, in the US or the UK. It does not say whether your ticket was fair or whether you owe it: only your papers, whoever sent them and a free adviser or lawyer can say. It is not for an arrest, or for a charge or summons for a serious offence: you need a lawyer, not this page. It is not for a car that was towed, clamped or taken: see 'My car was repossessed, towed or clamped'. For a crash, see the guide 'I was just in a car accident'. If a text, email or call demands payment of a fine you never got, it may be a scam: see the guide 'I paid a scammer, or think I've been scammed'. If a council or a court has turned a fine into a debt, or a private company is suing you, see the guide 'A debt collector is chasing me, or I got court papers about a debt' too. You need a lawyer or a free adviser, not just this page, if a court notice could cost you your driving licence through points or a ban; if you are not sure whether to plead guilty; if a notice asks you to sign a statement or name a driver and you are unsure what to write; or if bailiffs are involved. If you are not a citizen of the country and a court case could follow (a summons, a Single Justice Procedure notice, or a ticket you want to dispute in court), ask an immigration adviser too. In the UK, GOV.UK's nationality guidance says a citizenship application must list every fixed penalty, including parking and speeding tickets, and that not declaring a fine can get the application refused. A fixed penalty is not part of your criminal record and will not normally count against the application, unless it went unpaid or was unsuccessfully challenged and a court then convicted you. It adds that several fixed penalty notices over a short period of time could count against your good character. In Great Britain, Citizens Advice or Citizens Advice Scotland can read the notice with you. In Northern Ireland, Advice NI gives advice on benefits and debt: call it and ask where to get help with a court notice. In the US, ask a legal aid office, though legal aid covers civil, not criminal, issues. In Scotland and Northern Ireland the rules differ from England and Wales: each clock says how.

A different emergency? Account frozen or closed · Behind on mortgage · Benefits stopped · A car accident · Car repossessed or towed · Bullied at school · Suspended or excluded from school · Help at school · Council tax or rates · Debt collector or court papers · Deposit not returned · Sent home from hospital · Eviction notice · Flood, fire or storm · Health cover ending · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · No money for food · Nowhere to sleep · Shutoff notice · Someone died · Stalking, harassment or shared pictures · Someone is missing · Identity theft · Stranded away from home · A tax bill · Told to leave home · Pay being taken · Wages not paid

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I got a shutoff notice, court papers or a denial letter — what do I do before the date?

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