Parking Enforcement Processing Unit (Northern Ireland)
The Parking Enforcement Processing Unit is where you pay or enquire about a Penalty Charge Notice (PCN), commonly known as a parking ticket, issued in Northern Ireland. All parking tickets are processed by Department for Infrastructure (DfI) staff at the unit.
Good to know
You can pay by credit or debit card on 0300 200 7895. A challenge to a parking ticket must be in writing: online, or by post to the unit (PO Box 134, Coleraine, BT52 9AF). If you have lost the ticket number, telephone the unit for advice on how to make payment. Email: roads.parking@infrastructure-ni.gov.uk.
Before you call
Have ready
- the parking ticket (PCN) number and the vehicle registration
They can
- take payment of a parking ticket by credit or debit card over the phone
- take enquiries about a parking ticket (PCN) by phone or in writing
- give you advice on how to make payment if you have lost the ticket number
- receive a challenge to a parking ticket in writing, online or by post to the unit
They cannot
- take a challenge by phone: a challenge to a parking ticket must be in writing
In the emergency guides: I got a parking or traffic fine, or a court letter about one →
- Phone
- 0300 200 7895
- Website
- https://www.nidirect.gov.uk/contacts/parking-enforcement-processing-unit
- Coverage
- Northern Ireland
- Languages
- English
- Last checked
- October 10, 2026
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