Universal Credit helpline (GOV.UK)

Have ready

• your bank, building society or credit union account details
• identity documents, for example a driving licence, passport, debit or credit card, or payslip or P60
• information about your housing, such as how much rent you pay, and your earnings, such as payslips
• your National Insurance number, if you have one
• details of other benefits you get, any disability or health condition that affects your work, childcare costs if you want help with them, and your savings and investments

They can

• take a Universal Credit claim by phone if you cannot claim online
• give you help with your claim: the page says you can call the helpline or use the Help to Claim service
• take calls in Welsh on 0800 328 1744 and Relay UK calls on 18001 then 0800 328 5644

They cannot

• answer outside Monday to Friday, 8am to 6pm
• take a claim if you live in Northern Ireland: GOV.UK sends you to Universal Credit in Northern Ireland
• let one partner claim alone if you live together: you will both need to create accounts and link them
• keep a claim open without limit: you must complete your claim within 28 days of creating your account or you will have to start again