Default Resolution Group (U.S. Department of Education)

Have ready

• any notice you were sent about the debt: studentaid.gov says its deadlines run from the date on the notice
• your Social Security number or account number: studentaid.gov asks for it on a mailed payment and on a written request for documents

They can

• tell you who holds your loan: studentaid.gov says to contact the Default Resolution Group to be directed to your loan holder
• set up a payment arrangement, or automatic monthly payments from your bank for a rehabilitation plan or payment arrangement, by phone
• take a dispute if you think your loan was put in default by mistake

They cannot

• tell you about a private student loan: StudentAid.gov says it does not include information about private loans, so contact the holder of the private loan
• service an FFEL loan that a guaranty agency holds: studentaid.gov says a defaulted FFEL loan not held by the Department goes to a guaranty agency, not the Default Resolution Group, though the group can direct you to your loan holder
• stand in for a written hearing request: studentaid.gov says to make a hearing request in writing, postmarked no later than 30 days from the date the garnishment notice was sent