Emergency guide
Money is being taken from my wages
Money taken from your pay starts dates that depend on who is taking it and where you live. This page lists what to do today, the dates that may be running, who to call and words you can use. The date on your own papers always comes first.
General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.
Checked 10 October 2026 · re-check due 15 December 2026 · To keep a copy, use your browser’s print or share menu.
First: are you safe?
If this has you thinking about ending your life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If anyone is in danger now, call 911 in the US or 999 in the UK. If a smaller pay packet has left no food in the house tonight, call 211 in the US; in the UK, a food bank needs a voucher first: Trussell, below, says how to get one.
Today
- Find out who is taking the money. Check your pay slip, and ask payroll for a copy of the order or letter they received. It names the court or agency and gives a date. The date on your papers comes first.
- Do not quit your job to stop this, and do not ask your employer to ignore it. Quitting costs you the pay and does not clear the debt. In England and Wales, GOV.UK says you and your employer can be fined if a court order is not followed.
- Work out what is left after the deduction. If it does not cover rent, food, fuel and medicine, ask for the amount to be cut: the cards and doors below say how.
- US: if a notice says a federal agency, or the holder of your federal student loan, will take money from your pay, you can ask for a hearing. Ask for it in writing today, so your letter arrives before the date on the notice. Keep proof of sending. Do not wait for your documents.
- US, federal student loan: call the Default Resolution Group on 1-800-621-3115. Ask who holds your loan and whether collection is paused for it. Keep to the date on any notice you hold, pause or not. It helps for free: never pay a company for this.
- US, court order from someone you owe: ask the court clerk how to claim an exemption (a protection for part of your pay), and by what date.
- US: if you never knew about the court case, tell legal aid the same day.
- England and Wales, form N56 from the court: fill it in completely and get it back by the date the court names. It is how the court learns what you can afford, so a full, honest form protects you.
- England and Wales, a court order is taking money from your pay and you cannot afford it: ask the court to change it. Never got the court claim behind it? Ask a free adviser about cancelling the judgment (the court's decision that you owe the money).
- Scotland, a charge for payment (a formal demand to pay) or money already taken from your pay: ask the court for Time to Pay, even once money is being taken.
- Scotland: mygov.scot says a Time to Pay stops wages arrestment, but only once the court has made the order: money may still be taken until then. Get free money advice today.
- Northern Ireland: if the Enforcement of Judgments Office writes about taking money from your pay, call it on 0300 200 7812 the same day. Ask by when your written objection has to reach it.
- UK, money taken for a benefit overpayment, child maintenance or council tax: call the number on the letter and ask if you can pay a smaller amount you can keep up.
- UK: if you think a benefit overpayment is wrong, ask for the decision to be looked at again now, and ask the number on your letter how long you have: for a DWP overpayment the time is short.
- Keep every paper: the notice, the order, the pay slips that show each deduction, and anything you send, with the date you sent it.
- Tell one person what is happening.
The clocks that have started
Deadlines that can start when this happens, soonest first. Your own letters give your dates; when two dates could apply, count from the earlier one. The details of each are on the page online; its address is at the bottom.
Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.
Jump to: United States · United Kingdom
In the United States
A federal agency says it will take money from your pay for a debt (not a student loan): ask for a hearing in writing nowSend your written hearing request now: the agency has to receive it on or before the 15th business day after the day it mailed the notice.United States (federal rule)
- How long
- Send your written hearing request now: the agency has to receive it on or before the 15th business day after the day it mailed the notice. A business day is Monday to Friday, so count every weekday, holidays included, and count from the day of mailing. The date and address on your notice come first. If you are not sure how to count, send the request today.
- Starts
- the day the agency mailed the notice (the date printed on it), not the day it reached you. The Treasury rule says the notice has to be mailed at least 30 days before the garnishment (the taking of money from your pay) begins. Count from the date on the notice. If it has no date, send your request today and ask the agency for its mailing date.
- If missed
- the agency can send its order to your employer. If your request arrives late, the agency still has to give you a hearing, but it does not have to hold back the order unless you show the delay was out of your control or it has another good reason. Send the request anyway: a late request is better than none. If the agency has not decided within 60 days of your request, it has to pause an order it has already sent until it decides. Up to 15% of your disposable pay (what is left after deductions the law requires) can be taken, and never more than the amount your pay is above 30 times the federal minimum wage each week.
- It lets you
- have the agency hold back its order to your employer until you have had a hearing and a written decision. The hearing can be about whether you owe the debt, how much, or the repayment schedule. It can be on paper, by phone or in person; you pay your own travel costs. You can also ask to inspect and copy the agency's records about the debt, or sign a written repayment agreement. Once an order is running, you can ask the agency for a review at any time if a change such as disability, divorce or serious illness has made the amount a hardship. The agency may not garnish the pay of someone it knows was let go from a job against their will until they have been back at work for 12 months: you have to tell the agency about it. Your employer may not fire you, refuse to hire you or discipline you because of the order.
Use this card if the paper comes from a federal agency about a debt that is not a student loan and not a tax debt.
Where this differs: This is the Treasury rule (31 CFR 285.11) for federal debts that are not tax debts and not federal student loans held by the Department of Education. Agencies write their own rules in line with it, so the notice's own date and address come first. A federal student loan has its own 30-day rule: see the student loan card. For a tax debt (the IRS), see the guide 'I got a tax bill or letter I can't pay or don't understand'. Other deductions already taken from your pay can change how much is taken. If you work for the federal government and the debt is taken from that federal pay, a different rule (salary offset) applies: follow the notice.
Checked 10 October 2026 at Treasury rule 31 CFR 285.11 (Cornell Legal Information Institute)
A federal student loan garnishment notice came: send a written hearing request so it arrives by the date on the noticeSend your hearing request in writing today, so it arrives by the date on your notice: studentaid.gov puts that date at no later than 30 days from the date the notice was sent.United States (federal rule)
- How long
- Send your hearing request in writing today, so it arrives by the date on your notice: studentaid.gov puts that date at no later than 30 days from the date the notice was sent. The Department of Education accepts a request postmarked by then, but a guaranty agency collecting an FFEL loan counts the day it receives the request, so do not rely on the postmark. Do not wait for copies of your documents: studentaid.gov says asking for documents does not delay a garnishment order. Keep proof of the day you sent it. As of 2026-10-10 studentaid.gov says collections through Treasury offset and Administrative Wage Garnishment are currently paused, and it gives no date for the pause to end. It does not say that a notice you already hold has stopped counting, or that an order already taking your pay has stopped: keep to the date on your notice, and ask the Default Resolution Group what applies to your loan.
- Starts
- the date on the garnishment notice (the notice that says money will be taken from your pay; the date is the day it was sent), not the day it reached you. studentaid.gov says the notice explains that the Department of Education intends to garnish your wages in 30 days. Count from the date on the notice.
- If missed
- garnishment can start: up to 15% of your disposable pay goes to the loan holder until the loan is paid or out of default. If your request arrives late you still get a hearing, but the order is not held back unless you show the delay was out of your control or there is another good reason. If you lose the hearing, studentaid.gov says the full 15% is taken. Even then, ask the Default Resolution Group on 1-800-621-3115 what else can be done.
- It lets you
- have the garnishment held back until a hearing is held and a decision is made. Your request can say that the debt does not exist, is the wrong amount or cannot be enforced; that taking 15% of your disposable pay (what is left after deductions the law requires) would cause extreme financial hardship; or that garnishment cannot be used yet because you have worked for under 12 months after losing a job against your will. You have to give proof. The hearing can be in person, by phone or on paper, and you pay the cost of attending in person and of any lawyer. A decision usually comes within about 60 days of your request. If you win, your pay is not garnished for 12 months, or the amount may be cut. You can also avoid garnishment by agreeing repayment terms with your loan holder and making sure the first payment arrives no later than 30 days from the date the notice was sent. To get the loan out of default for good, studentaid.gov names rehabilitation (nine on-time monthly payments), consolidation, or paying in full. Two traps it names: involuntary payments keep being taken until you have made at least five rehabilitation payments, and they do not count towards the nine; and you cannot consolidate a loan that is being garnished unless the wage garnishment order has been lifted.
Use this card if the paper is about a federal student loan and says the Department of Education, or the agency that holds your loan, plans to garnish your wages. The date on any notice you hold comes first, whatever studentaid.gov says about a pause.
Where this differs: Federal student loans. studentaid.gov says its page mostly applies to loans the Department of Education holds: every Direct Loan, and some FFEL and Perkins loans. Some FFEL loans are held by a guaranty agency and some Perkins loans by a school, and the notice names who is collecting. If a guaranty agency or a school holds your loan, studentaid.gov does not say the pause covers it: ask the collector named on the notice, and keep to its date. Find your loan holder by logging in to studentaid.gov, or call the Default Resolution Group on 1-800-621-3115 (TTY 1-877-825-9923). Private student loans are not covered: a private lender generally needs a court judgment first, see the court order card. Never pay a company for help with a defaulted loan: studentaid.gov says to walk away, because the Default Resolution Group helps for free. For a different federal debt, see the other federal debt card.
Checked 10 October 2026 at Federal Student Aid (studentaid.gov)
A federal student loan notice says your tax refund or federal payments will be taken (Treasury offset): act by the date printed on itThe date printed on your notice comes first: act by that date, which studentaid.gov says is within 65 days, to avoid offset and negative credit reporting.United States (federal rule)
- How long
- The date printed on your notice comes first: act by that date, which studentaid.gov says is within 65 days, to avoid offset and negative credit reporting. As of 2026-10-10 studentaid.gov says Treasury offset and Administrative Wage Garnishment are currently paused, with no restart date, and that does not remove the date on a notice you already hold. studentaid.gov also says the notice may be sent only once, so if you already had one, do not wait for another: ask the Default Resolution Group on 1-800-621-3115 where your loan stands.
- Starts
- the date on the notice of intent to offset, not the day it reached you. studentaid.gov says the notice tells you that offset and negative credit reporting are scheduled to begin in 65 days.
- If missed
- your federal tax refund, part of your Social Security payments (CFPB says up to 15 percent, including disability benefits) and other federal payments can be withheld and applied to the loan, and so can state tax refunds, until the debt is paid or the default is resolved. If your objection fails, offset goes ahead. If Social Security decides you are totally disabled and not expected to improve, withholding of disability benefits is suspended; it can restart without notice if the benefit later becomes a retirement benefit.
- It lets you
- avoid offset by doing one of these by the date printed on the notice: make your first payment under a payment arrangement or a loan rehabilitation agreement; send a signed Direct Consolidation Loan application; pay the debt in full; or send a valid objection (for example that you do not owe the debt, you are not behind on payments, you are in bankruptcy, or you are totally and permanently disabled). Use the Request for Review form that came with the notice, or a signed letter with your name, your Social Security or account number, the debt you disagree with, why, and copies of your documents. If you ask for documents about the debt within 20 days of the date on the notice, you then have 15 days after they are mailed to ask for a review, even if that is past the printed date. ED will not start collecting or report the debt as referred for collection until the review is complete.
Use this card if the paper says your tax refund or other federal payments will be taken for a federal student loan. Money taken from your pay is the card above.
Where this differs: Federal student loans held by the Department of Education. Send an objection or a request for documents to the address on your notice: studentaid.gov lists U.S. Department of Education, Default Resolution Group, P.O. Box 5227, Greenville, TX 75403-5227. Money taken from your pay is a different step with its own card. Never pay a company for help: studentaid.gov says the Default Resolution Group helps for free.
Checked 10 October 2026 at Federal Student Aid (studentaid.gov)
A court order is taking money from your pay for a debt: ask the court clerk how to claim an exemption, and by whenAsk the court clerk today how to claim an exemption (a legal protection for part of your pay) and by what date, because your state decides.United States (set by each state)
- How long
- Ask the court clerk today how to claim an exemption (a legal protection for part of your pay) and by what date, because your state decides. The notice and the court papers give the date, and it comes first. Find the court's phone number on the court's own website. No federal rule gives one date: your state and your court decide.
- Starts
- the day your employer starts taking money, or the day you get court papers or a notice about the garnishment, whichever is first. CFPB says most creditors can only garnish wages after a court judgment says you owe the debt. If you never knew about the court case, act the day you learn of the order: the dates in the court papers may already be running.
- If missed
- the order stays in place and your employer keeps taking money until the judgment, plus interest, fees and costs, is paid: CFPB says a garnishment order generally allows a creditor to garnish the amount in the judgment, as well as additional interest, fees, or costs of collection. If you think your employer took more than the federal cap, or fired you over a garnishment for one debt, call the Wage and Hour Division. If the date to claim an exemption has passed, ask legal aid the same day: do not assume it is too late.
- It lets you
- keep part of your pay. Federal law (the Consumer Credit Protection Act) sets a cap on an ordinary garnishment: the lesser of 25% of your disposable earnings (what is left after deductions the law requires, such as taxes) or the amount your weekly disposable earnings are above $217.50, which is 30 times the $7.25 federal minimum wage. If you are paid weekly and have $217.50 or less after those deductions, nothing can be taken. If your state's law lets less be taken, that law applies. Your state may protect more, and CFPB says you may be able to claim exemptions: it points to LawHelp.org for how. Your employer may not fire you because your pay is garnished for one debt. The Department of Labor's Wage and Hour Division enforces those two parts of the law against employers.
Use this card if the paper comes from a court after someone you owe sued you. A federal student loan, another federal debt, a tax levy and a child support order follow other rules.
Where this differs: Your state decides the court process, the notice, how to claim an exemption and any extra protection. Some orders follow different limits: child support or alimony (up to 50% of disposable earnings if you support another spouse or child, or up to 60% if you do not, and 5% more for support more than 12 weeks late), tax levies from the IRS or a state tax agency, and some bankruptcy orders. A federal agency or student loan garnishment (up to 15%) follows the federal law but not state garnishment laws: see the federal cards. Firing protection covers garnishment for one debt only. For a tax debt, see the tax guide. CFPB page: consumerfinance.gov, 'Can a debt collector take or garnish my wages or benefits?' (reviewed Aug 2023).
Checked 10 October 2026 at U.S. Department of Labor, Wage and Hour Division (Fact Sheet 30)
In the United Kingdom
England and Wales: the court sent you form N56 about taking money from your pay: fill it in and get it backFill in form N56 in full and get it to the court within 8 days after the papers were served on you.England and Wales
- How long
- Fill in form N56 in full and get it to the court within 8 days after the papers were served on you. The date and instructions on the court's notice come first. Post it early, or deliver it by hand, so that it reaches the court inside the time: the rule says the form has to be filed. If you cannot meet the date, call the court office named on the notice the same day, and get free debt advice.
- Starts
- the day the court served its notice of application and form N56 on you. Count from the date on the court's letter or its postmark, whichever is earlier, not the day you opened it. The court rules say the notice has to tell you to complete the reply form and file it within 8 days after service.
- If missed
- the court may decide what to take from your pay without your own figures, so what is taken may not leave you enough to live on. It can also order you to give a statement of your means; if you do not obey that, the court rules say it sends a notice calling on you to show good reason why you should not be imprisoned. Not returning the form is also an offence under the Attachment of Earnings Act 1971 (section 23); the court rules say no one is prosecuted for it unless the papers reached you in time and you had not paid what was owed by the end of the 8 days. If the 8 days have passed, still send the form and call the court office the same day.
- It lets you
- tell the court your income, outgoings and debts, so that the order it makes leaves you enough to live on. GOV.UK says the court uses the form to decide what order to make, and that this may include an order for your employer to take payments directly from your earnings. An attachment of earnings order has to set a protected earnings rate: the amount below which the court thinks your take-home pay should not be reduced. If you pay what is still owed, the court rules say the person you owe has to tell the court.
Use this card if the papers came from a county court and include form N56. If the money is for a benefit overpayment, child maintenance or council tax, ask the body that sends you letters which route applies.
Where this differs: England and Wales, county court orders (Civil Procedure Rules Part 89). Scotland uses earnings arrestment and Northern Ireland uses the Enforcement of Judgments Office: see their cards. GOV.UK says wage deductions can be for a county court judgment or unpaid maintenance. England and Wales also has Breathing Space (the Debt Respite Scheme): GOV.UK's guidance for creditors says it pauses most enforcement but does not include an attachment of earnings order made before it started, so ask a free debt adviser early, before an order is made.
Checked 10 October 2026 at Civil Procedure Rules, Part 89 (Ministry of Justice)
England and Wales: an order is taking money from your pay and you cannot afford it: ask the court to change itFill in form N244 and send it to the court that made the order, within 14 days of getting the order.England and Wales
- How long
- Fill in form N244 and send it to the court that made the order, within 14 days of getting the order. The court rules say the same, 14 days from service of the order, and ask you to give your reasons. Do it the same day if you can. You can also apply later if the order has been in place for some time and your circumstances change.
- Starts
- the day the court served the order on you: the date on the order, or its postmark, whichever is earlier. GOV.UK says 'within 14 days of getting the order' and the court rules say 14 days of service of the order, so count from the earlier date, not the day you opened it.
- If missed
- the deductions carry on while you wait. GOV.UK says you can still apply later if your circumstances change, so a missed date does not close every route. Do not ask your employer to ignore the order: GOV.UK says you cannot, and you and your employer can be fined if the order is not followed. To check how much you still owe, ring the Centralised Attachment of Earning Payments (CAPS) office on 0300 123 1058, Monday to Friday, 8:30am to 5pm, with your case number. If you think you have overpaid, ask CAPS to check: GOV.UK says you get a refund if you have.
- It lets you
- ask the court to reduce the payments if you cannot afford them. Give your reasons and your figures. A court fee may apply: ask the court office which one before you send the form. If you get certain benefits, or have a low income and little savings, you can apply for Help with Fees: GOV.UK says you can do this before or after you pay. If you want to pay the debt off faster, GOV.UK says to speak to the person you owe: they might take extra payments, or agree to put the order on hold, and the court tells you if the debt is put on hold.
Where this differs: England and Wales. This card is for an order made by a county court. Money taken for a benefit overpayment by the DWP (a Direct Earnings Attachment), for child maintenance (a Deduction from Earnings Order) or for council tax has its own route: see the steps and doors on this page. Scotland and Northern Ireland: see their cards.
Checked 10 October 2026 at GOV.UK (HM Courts and Tribunals Service)
England and Wales: if you start or leave a job while a court's attachment of earnings order is in force, tell the court in writingTell the court in writing within 7 days of leaving, starting or restarting a job while an attachment of earnings order is in force.England and Wales
- How long
- Tell the court in writing within 7 days of leaving, starting or restarting a job while an attachment of earnings order is in force. GOV.UK says to tell the Centralised Attachment of Earning Payments (CAPS) office your new employer's details, or that you have lost your job, and to fill in form N56 and send it to the court that issued the order. For a new job, include what you earn and expect to earn.
- Starts
- the day you leave a job, or start or restart one, while an attachment of earnings order is in force. Count from that day, not from the day you get round to writing.
- If missed
- failing to tell the court is an offence under the Attachment of Earnings Act 1971 (sections 15 and 23): the court can fine you or, for this offence by the debtor, order up to 14 days in prison. A new employer who knows about the order also has to tell the court within 7 days of becoming your employer or of learning about the order, whichever is later.
- It lets you
- keep the court and CAPS up to date, which is what the Act and GOV.UK ask of you. Leaving a job does not clear the debt. The Act says the order stops applying to an employer you have left until the court sends it to a new one, but the order itself stays in force. GOV.UK says the CAPS office sends a notice of discharge to you, your employer and the person you owe when the debt has been paid off, and that is when the deductions stop.
Only once a court has made an attachment of earnings order.
Where this differs: England and Wales (the sections are marked for England and Wales), for an order a court made. A council's attachment of earnings order for council tax is made by the council, not a court: tell the council in writing instead, within 14 days of leaving or starting a job (Council Tax (Administration and Enforcement) Regulations 1992, regulation 40); see the guide on council tax arrears. Money taken by the DWP or the Child Maintenance Service follows their own rules: ask the number on their letter what to tell them. Scotland and Northern Ireland handle a job change differently: ask your adviser for your nation.
Checked 10 October 2026 at Attachment of Earnings Act 1971, section 15 (legislation.gov.uk)
Scotland: a charge for payment came, or money is being taken from your pay: ask the court for Time to PayWith a charge for payment, apply to the court for Time to Pay before its 14 days end.Scotland
- How long
- With a charge for payment, apply to the court for Time to Pay before its 14 days end. The creditor cannot start taking money from your pay until those 14 days have ended. The Debtors (Scotland) Act 1987 gives 14 days if you are in the UK, and 28 days if you are abroad. If money is already being taken from your pay, you can still apply. Get free money advice today: an adviser can help you fill in the form, which comes from the court or, for council tax, with the summary warrant.
- Starts
- the day the charge for payment (a formal demand to pay, served on you by a sheriff officer) is handed to you or left at your home. Count that day as day 1. If an earnings arrestment is already taking money from your pay, there is no date to wait for: act today.
- If missed
- after the charge period ends, the creditor can send an earnings arrestment to your employer, who still has to keep to the limits set by law (Citizens Advice Scotland). You can still apply for Time to Pay while it runs. mygov.scot says Time to Pay protection can stop if you do not keep to the agreed terms, and that you cannot get a second Time to Pay for the same debt if you fell behind on the payments the court ordered.
- It lets you
- ask the court to let you pay the debt in instalments, or in one sum at a later date. mygov.scot says the court should agree if it is reasonable in the circumstances, and that a Time to Pay stops the creditor taking any further action to get their money back, including wages arrestment (money taken directly from your wages). The Act says that when the sheriff makes a Time to Pay order, it recalls an earnings arrestment that is already running. You can ask once for the same debt, for most debts under £25,000; you cannot ask for debts to do with divorce or maintenance, or for income tax, VAT or car tax. Citizens Advice Scotland also says to check the creditor followed the right steps: if there was no charge for payment and no Debt Advice and Information Package, you may be able to argue the arrestment is illegal. Get specialist advice on that.
Where this differs: Scotland only. Citizens Advice Scotland says an earnings arrestment cannot be used by someone you owe if you are self-employed, and that benefits, redundancy pay, disablement pensions or allowances and many public-sector pensions cannot be arrested. The Child Maintenance Service and the DWP can take money from your earnings without going to court: call the number on their letter. Citizens Advice Scotland also says your employment contract may say an earnings arrestment is something you can be disciplined for: get employment advice as well as debt advice. How much can be taken depends on your pay period and your net earnings: Citizens Advice Scotland publishes the tables. England, Wales and Northern Ireland: see their cards.
Checked 10 October 2026 at Debtors (Scotland) Act 1987, section 90 (legislation.gov.uk)
Northern Ireland: got a Notice of Intention to Enforce? Within 10 days, pay the person you owe or offer them an arrangement10 days to pay the amount on the notice in full to the person you owe, or to contact that person to see whether an arrangement can be reached. nidirect says not to contact the Enforcement of Judgments Office (EJO) at this stage, because it cannot set up an arrangement or take payment yet.Northern Ireland
- Starts
- the date on the notice. nidirect does not say what the 10 days count from, so count from the date printed on it, not the day it reached you. It tells you someone has a court order to recover money from you and plans to use the Enforcement of Judgments Office (EJO).
- If missed
- the person you owe can ask the EJO to enforce the judgment, and you pay the extra costs. nidirect says that can mean a custody warrant over all your goods and assets (you cannot sell your belongings), your name on the Register of Judgments for up to 12 years where the public can see it, and orders that take money from your wages or bank account or seize goods. If you are summonsed to an examination and do not go, a warrant can be issued for your arrest.
- It lets you
- stop the matter going to the EJO. nidirect says to offer to repay in full or by instalments, and that the offer should be an arrangement you can afford to keep: if it is accepted, it may stop the creditor going to the EJO.
This notice comes before enforcement. If the Enforcement of Judgments Office then writes about taking money from your pay, use the next card.
Where this differs: Northern Ireland only. This is the step after a judgment. The earlier step, a claim or small claims pack, has its own dates in the papers: nidirect's pages did not give a reply date for it, so use the date on your papers and ask Advice NI or the court. For a judgment about your home, nidirect gives a separate notice with its own date.
Checked 10 October 2026 at nidirect (Northern Ireland government)
Northern Ireland: the Enforcement of Judgments Office plans to take money from your pay: object in writing if its letter gives you the chanceGet your written objection to the EJO within the time its letter gives, which the EJO's own page says is normally 8 days.Northern Ireland
- How long
- Get your written objection to the EJO within the time its letter gives, which the EJO's own page says is normally 8 days. Call the EJO on 0300 200 7812 (Monday to Friday, 9am to 5pm) the day the letter arrives and ask the exact date. Advice NI gives free advice on debt: ask it about your objection.
- Starts
- the date on the letter from the Enforcement of Judgments Office (EJO) about an attachment of earnings order (an order that takes a regular sum from your pay). Count from the date on the letter, not the day you opened it.
- If missed
- the order can be made and your employer takes a regular sum from your pay. The EJO's page says the order does not stop it issuing other enforcement orders. Call Advice NI the same day: do not assume nothing more can be done.
- It lets you
- have the case reviewed by an EJO officer or, in some cases, by the Master (the judge at the EJO), who can confirm, suspend or change the order. The EJO's page says the order sets a protected earnings rate: an amount you keep to live on, which allows for you, your partner and children, your rent or mortgage, and rates.
Where this differs: Northern Ireland only. The EJO's page says a debtor may be given the chance to object 'under certain circumstances', so not every order comes with it: your letter says. This comes after a Notice of Intention to Enforce (see that card). England and Wales and Scotland: see their cards.
Checked 10 October 2026 at Department of Justice (Northern Ireland): Enforcement of Judgments Office
Who to call
Jump to: United States · United Kingdom
In the United States
Default Resolution Group (U.S. Department of Education)
if the money is for a federal student loan: ask who holds the loan, what is paused, how to ask for a hearing and how to get out of default. It helps for free: never pay a company for this
Call 1-800-621-3115 · Monday 8am to 9pm ET; Tuesday and Wednesday 8am to 8pm ET; Thursday and Friday 8am to 6pm ET; closed Saturday, Sunday and federal holidays
Before you call: what to have ready
Have ready
- any notice you were sent about the debt: studentaid.gov says its deadlines run from the date on the notice
- your Social Security number or account number: studentaid.gov asks for it on a mailed payment and on a written request for documents
They can
- tell you who holds your loan: studentaid.gov says to contact the Default Resolution Group to be directed to your loan holder
- set up a payment arrangement, or automatic monthly payments from your bank for a rehabilitation plan or payment arrangement, by phone
- take a dispute if you think your loan was put in default by mistake
They cannot
- tell you about a private student loan: StudentAid.gov says it does not include information about private loans, so contact the holder of the private loan
- service an FFEL loan that a guaranty agency holds: studentaid.gov says a defaulted FFEL loan not held by the Department goes to a guaranty agency, not the Default Resolution Group, though the group can direct you to your loan holder
- stand in for a written hearing request: studentaid.gov says to make a hearing request in writing, postmarked no later than 30 days from the date the garnishment notice was sent
Wage and Hour Division (U.S. Department of Labor)
if your employer took more than the federal limit from your pay, or fired you over a garnishment for one debt: this is the federal office that enforces those two rules. For anything else about the debt, use legal aid, next
Call 1-866-487-9243 · Monday to Friday, 8:00 a.m. to 4:30 p.m. local time (hours vary by region). Nights, weekends and holidays: calls are answered by the Department of Labor National Contact Center.
Before you call: what to have ready
Have ready
- the employer's name and the address where you worked; if you are not sure of the name, a photo of anything at the worksite with the company's name on it
- your pay details: the date and amount of each payment, and a copy or photo of each check
- your hours, if you kept a record: the time you started and finished each day, and any meal break
- a phone number where the Division can reach you, or a friend's or relative's number if you have no permanent address
They can
- answer questions about the federal laws it enforces, and take a complaint by phone or at any Wage and Hour office
- look into whether your employer took more from your pay than the federal garnishment limit allows, or fired you over a garnishment for one debt
- keep your complaint confidential: your name and the nature of the complaint are not disclosed, except with your permission or by court order
- talk with callers in more than 200 languages
They cannot
- generally recover vacation pay or other benefits, or collect usual or promised pay above the minimum wage: state labor agencies enforce state labor laws, so ask your state labor department
- decide whether you owe a debt or which garnishment order comes first: Fact Sheet 30 sends those questions to the court or agency that started the garnishment
- promise an investigation: the Division works with you to decide whether one is the best course of action
- answer on its own staff lines outside Monday to Friday, 8:00 a.m. to 4:30 p.m. local time: the National Contact Center answers then
free legal help in your state for a court garnishment: ask how to claim an exemption, and whether the judgment can be challenged. The CFPB sends readers here to learn how to claim exemptions
lawhelp.org · Online
Before you call: what to have ready
Have ready
- the state or territory where you live: the site starts by asking you to choose it
They can
- send you to legal aid and other low-cost legal help near you
- give you legal help guides, including one on court fees and getting them paid
- help you create legal documents for free in areas such as housing, with LawHelp Interactive
They cannot
- give legal advice or take your case itself: it sends you to legal aid and other help in your state
Legal Services Corporation — Find Legal Aid
finds the legal aid office for your area: ask it to read your court papers or garnishment notice
lsc.gov · Website, any time
Before you call: what to have ready
Have ready
- an address or a city: the finder uses it to show the legal aid organization that covers your area
They can
- show you the LSC-funded legal aid organization for your area, with its phone number and website, for a civil legal problem
- point you to LawHelp.org for information about your legal questions and free legal forms
They cannot
- take every case: LSC's own study says the legal aid groups it funds turn away about half of the requests they get, for lack of resources. If the first office cannot take your case, ask it who else can help
- give you legal advice itself: LSC pays for legal aid organizations, and you contact the one for your area
State and tribal child support agencies (federal list)
if the money is for child support: find your state or tribal child support office and ask about your case and what can be taken
Before you call: what to have ready
They can
- help you find your local child support office, to apply for child support or get help with your case: the page says to select a state from the map or dropdown list
- give you the alphabetical list of tribal child support programs to download
They cannot
- provide services directly to families: the page says the federal office behind it does not, so your state or tribal child support office is the one to contact
Consumer Financial Protection Bureau (complaints)
if a student loan servicer or a debt collector broke the rules or will not fix a mistake: file a complaint online or by phone and the CFPB sends it to the company
Call (855) 411-2372 · 9 a.m. to 6 p.m. ET, Monday through Friday (except federal holidays)
Before you call: what to have ready
Have ready
- your name, email, phone number and address: the site needs them to make your account, and without an address the company cannot respond
- the key facts in your own words, with only the most important dates, amounts and messages with the company
- documents that back up the facts, such as account statements and messages with the company, up to 50 pages
They may ask
- which company you are complaining about: pick it from the list, or give its contact details
They can
- send your complaint to the company and ask for a response, which the site says is generally within 15 days and sometimes up to 60 days
- take your complaint by phone on (855) 411-2372, 9 a.m. to 6 p.m. ET, Monday to Friday except federal holidays, if you cannot use the online form
They cannot
- take a second complaint about the same problem, so put everything in the first one
- delete your personal information after you submit: it is kept under federal records rules, currently for 25 years
- report the scam itself: for that the CFPB says to contact your local police or sheriff, your state attorney general and the FTC
Online takes under 10 minutes; by phone it takes 25 to 30 minutes
National Foundation for Credit Counseling
a nonprofit counselor to plan your bills with you now your pay is lower; most member agencies are free but some charge, so ask about fees first
Call 1-800-388-2227 · Call for current hours; online help any time
Before you call: what to have ready
They may ask
- some intake questions, to work out which credit counseling services fit you best
- what you want a review for, such as credit card debt, household budgeting, or foreclosure prevention, plus your name, zip code, email, phone and preferred language (English or Spanish), if you use the online form
They can
- connect you with an NFCC-certified credit counselor for a confidential consultation
- review your financial goals and budget with you one on one and create a personalized financial action plan
- work with you and your creditors on a debt management plan, which can potentially stop collection calls and legal action if you keep your part of the agreement
- help you find an NFCC member agency in your area, through the Agency Finder or on 800-388-2227
- make you an appointment with a counselor in person, online or by phone, and tell you how to prepare, which may mean gathering certain financial documents first
They cannot
- promise it is free: most NFCC-member agencies offer free credit counseling, but some charge for specific services and fees vary by agency and state law
- contact your creditors unless you set up a debt management plan or other payment plan
- keep your online form between you and NFCC: by sending it you agree they may share it with member agencies and other third parties, who may call, text or email you
- promise the calls and legal action will stop: their page says they can potentially stop, and calls are likely to stop if you keep your part of the agreement
if rent or food is short because your pay is lower: say 'money is being taken from my wages and I cannot cover rent or food'
Call 211 · 24/7 in most areas
Before you call: what to have ready
Have ready
- a few facts about your current living situation
- any income you have
- the children or other dependents who live with you
They may ask
- about your current living situation
- about any income you have
- about any children or other dependents who live with you
They can
- connect you to local help with rent, mortgage, utilities, food and health care
- talk to you by phone; some local 211s also offer text and web chat, so check yours
- use 180 languages on request
- give you other ideas if you do not qualify for one program: you can call again
They cannot
- give you money themselves: 211 is the number for information and referrals to services
- help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else
In the United Kingdom
free debt advice by phone, webchat or online: ask about an attachment of earnings order, or Time to Pay in Scotland. Northern Ireland is not listed: use Advice NI there
Call 0808 808 4000 · Phone: 9am to 8pm Monday to Friday, 9.30am to 1pm Saturday. Online tool My Money Steps: 24/7.
Before you call: what to have ready
They can
- give free, confidential and independent debt advice by phone on 0808 808 4000, 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday
- talk to you by webchat at the same hours
- give tailored advice online at any time through My Money Steps, if you would rather not talk
- show advice for England and Wales or for Scotland: you choose your country on the site
They cannot
- offer a Northern Ireland choice: the site's country picker lists England and Wales, and Scotland
free debt advice online at any hour, and help to ask the people you owe to agree new payment terms
Call 0800 138 1111 · Phone: Monday to Friday 8am to 8pm, Saturday 9am to 2pm. Online advice any time.
Before you call: what to have ready
Have ready
- details of all the money you owe: if you are not sure, your credit file lists your missed payments
- a budget showing what you can and cannot afford: StepChange says to share one with the people you owe
They can
- give free debt advice online at any time of day or night, and let you stop and begin again later
- tell you your options for dealing with what you owe, including debt management plans
- help you ask the people you owe to pause action or agree new payment terms
free, impartial guidance on money problems by phone, webchat or WhatsApp
Call 0800 011 3797 · Monday to Friday, 9am to 5pm
Before you call: what to have ready
They may ask
- some questions first, by webchat or WhatsApp, and then they connect you with a specialist
They can
- talk to you by phone on 0800 011 3797, by webchat or by WhatsApp, with a real person
- reply to an online form within 3 working days
- take Relay UK text calls, give you a free British Sign Language interpreter, and find an interpreter if English or Welsh is not your first language
- book a free Pension Wise appointment about how you can take money from a defined contribution pension
They cannot
- answer on Saturdays, Sundays or bank holidays: phone and webchat are closed
- give you a free call from outside the UK: their page says UK calls are free, and gives a separate outside-UK number, +44 (0)20 7932 5780
Citizens Advice (Adviceline, England)
free advice on debt and wage deductions (England); the national line connects you to your local office
Call 0800 144 8848 · Usually 9am to 5pm, Monday to Friday. Not available on public holidays.
Before you call: what to have ready
Have ready
- your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company
They may ask
- your postcode, from a mobile, to find your local Citizens Advice
They can
- connect you to your local Citizens Advice (Adviceline, England)
- talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
- help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
- take Relay UK calls (18001 then 0800 144 8848)
They cannot
- answer on public holidays: Adviceline is not available then
- cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
- help everywhere: most local Citizens Advice can only help if you live or work in their area
Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.
Citizens Advice Cymru (Advicelink Wales)
the same help in Wales
Call 0800 702 2020 · Monday to Friday 8am to 7pm. Saturday 9am to 1pm.
Before you call: what to have ready
They can
- connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
- talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
- take Relay UK calls: 18001 then 0800 702 2020
- point you to the Citizens Advice consumer service for problems with energy, water or post
They cannot
- answer on public holidays: Advicelink is not available then
- help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area
Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.
Citizens Advice Scotland (Scottish Citizens Advice Helpline)
free advice from a local bureau, and plain pages on earnings arrestment (Scotland)
Before you call: what to have ready
Have ready
- your postcode: the page finds your local Citizens Advice Bureau by postcode
They can
- put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
- give free, confidential and impartial advice, and help you work out next steps
- raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
- give advice online, on its advice pages
Advice Direct Scotland (advice.scot)
free debt advice in Scotland: ask for its moneyadvice.scot debt advisers on 0808 196 2316, Monday to Friday 9am to 5pm (mygov.scot lists it). The number on this card is its general advice line
Call 0808 800 9060 · Monday to Friday, 9am to 5pm
Before you call: what to have ready
They can
- give free advice on benefits, employment, housing, neighbourhood disputes and family matters on 0808 800 9060, Monday to Friday 9am to 5pm
- for debt: give free debt information and support on the moneyadvice.scot line, 0808 196 2316, Monday to Friday 9am to 5pm, or by email at support@moneyadvice.scot or live chat
- for debt: assess your situation with you, looking at your income and outgoings, and talk through what to do next
- take British Sign Language contact through contactSCOTLAND-BSL, and use interpreter services
free advice on debt and benefits in Northern Ireland: ask about the Enforcement of Judgments Office
Before you call: what to have ready
They can
- give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
- answer by email at advice@adviceni.net
- point you to an Advice NI member near you if you need face-to-face advice
They cannot
- see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member
Enforcement of Judgments Office (Northern Ireland)
Northern Ireland only: the court office that enforces judgments, including orders that take money from your pay. Call it the day an order about your pay arrives. For a Notice of Intention to Enforce, contact the person you owe, not this office
Call 0300 200 7812 · Monday to Friday, 9am to 5pm.
Before you call: what to have ready
They can
- tell you about enforcement orders, including an attachment of debt (garnishee) order that freezes a bank account, and an attachment of earnings order that takes a regular sum from your pay
- take a written objection to an attachment of earnings order, where you are given the chance to object: the Office's page gives the normal objection period as 8 days, so ask what date applies to you
They cannot
- set up an arrangement or take payment while you only have a Notice of Intention to Enforce: nidirect says to contact the person you owe, not the Office, at that stage
DWP Debt Management (benefit overpayments)
if DWP is taking money from your pay for a benefit overpayment (a Direct Earnings Attachment): call the number at the top of its letter, or this line, and ask for a deduction you can afford. England, Scotland and Wales only
Call 0800 916 0647 · Monday to Friday, 8am to 7:30pm
Before you call: what to have ready
Have ready
- the letter DWP sent you, if you have one: for a deduction from your pay, DWP's employer guidance says to use the number at the top of that letter
They can
- talk you through your options, including what you can afford to pay
- be used to arrange repayment: GOV.UK says you can pay back an overpayment in full or set up regular monthly payments
- be contacted if you think too much has been taken for a repayment
- agree a fixed, usually lower, deduction rate from your pay: DWP's guidance for employers says an employee can contact it to negotiate one
They cannot
- deal with an overpayment from the Department for Communities (Northern Ireland), Social Security Scotland, tax credits or Child Benefit: GOV.UK says those use a different process
Debt Management (Department for Communities, Northern Ireland)
Northern Ireland only: if money is being taken from your pay for a benefit overpayment, including a Direct Earnings Attachment: call to talk about a repayment you can afford
Call 0800 587 1322 · Monday to Friday, 9am to 4pm
Before you call: what to have ready
They can
- talk with you about a repayment plan if you are in financial hardship or finding it hard to repay
They cannot
- answer outside Monday to Friday, 9am to 4pm
- take enquiries about Discretionary Support loans, Support for Mortgage Interest or public utility debt deductions on this number: the page lists a separate number for each
if a Deduction from Earnings Order is taking child maintenance from your pay: call it if you cannot pay the full amount or your circumstances change. Northern Ireland: call 0800 232 1956 instead (Monday to Friday, 8am to 6pm)
Call 0800 171 2345 · Monday to Friday, 8am to 6pm
Before you call: what to have ready
They can
- be contacted if you cannot pay in full and on time, or have missed a payment: GOV.UK says to contact it, and to report any change in your income or circumstances
- take a request to look again at a decision about your child maintenance amount (a mandatory reconsideration), which GOV.UK says you must ask for within one month of that decision
- be contacted through your online account, by phone or by post
They cannot
- be reached on this number from Northern Ireland: the Department for Communities website lists 0800 232 1956 for the Northern Ireland Child Maintenance Service
free workplace advice if your employer threatens discipline or dismissal because money is being taken from your pay (England, Scotland and Wales)
Call 0300 123 1100 · Monday to Friday, 8am to 6pm
Before you call: what to have ready
Have ready
- the questions you need help with, written out
- what is in your employment contract or relevant workplace policies
They can
- talk through most work-related problems or questions you have
- explain what the law says and how it relates to you
- discuss your options for what to do next, including the risks and benefits
- give you an interpreter straight away if you ask, take Relay UK calls (18001 0300 123 1100) and take British Sign Language calls through the InterpretersLive! video relay service
They cannot
- take sides, tell you what choice to make, give a legal opinion or act on your behalf
- give advice on P45s or P60s
- answer outside Monday to Friday, 8am to 6pm
- promise a free call: the advice is free but you may be charged for the call
Labour Relations Agency (Northern Ireland)
the same kind of workplace advice in Northern Ireland
Before you call: what to have ready
They can
- give you information about your employment rights and responsibilities, for your specific circumstances, on the Workplace Information Service 03300 555 300
- arrange an interpreter if needed
- take your details by phone for an Early Conciliation notification, if you cannot do it online
They cannot
- take a call about a conciliation, mediation, independent appeal or arbitration case on the Workplace Information line: for those their page says to call the switchboard on 03300 552 220
- let you go to tribunal without considering Early Conciliation: you must notify the agency first, though nidirect lists some exceptions
checks which benefits you may be able to claim and searches for grants if the deduction leaves you short
Before you call: what to have ready
Have ready
- about 10 minutes: the Grants Search says it takes that long
They can
- check which means-tested benefits you may be able to claim, free and confidential, with the Benefits Calculator
- search for charitable grants, which is money that does not have to be paid back, with the Grants Search
- help you find an adviser near you with the Find an adviser tool
- walk you through each stage of a Personal Independence Payment application with the PIP Helper
They cannot
- give personal one-to-one support: Turn2us no longer offers it
- take a grant application from you: the Grants Search points you to other organisations that give grants
- give you a phone number of their own: if you cannot use the online tools, their site points to Help through Hardship, which gives free confidential phone advice in England and Wales but does not offer direct payments, grants or loans
if there is no food in the house: find your nearest food bank. You need a food voucher first, from a local organisation; the page says how to get one
Before you call: what to have ready
Have ready
- how many adults and children the parcel is for, and the ages of any children: volunteers check these from your voucher
- any dietary requirements: say so when you get your voucher so the food bank can prepare
They may ask
- the community organisation that gives you a voucher asks about your individual needs, so it can help you find the right support
They can
- help you find your nearest food bank
- give an emergency food parcel with at least three days of meals once you have a food voucher from a local community organisation
- sometimes provide pet food and essentials such as toiletries and period products, where they can
- sometimes offer extra support, such as debt advice or a trained Citizens Advice adviser
- sometimes deliver food parcels: ask when you get your voucher, or contact the food bank
They cannot
- give you a parcel without a food voucher: you need a referral first
- usually give you a voucher online: you will usually need to contact a community organisation by phone or in person, and in some cases the food bank directly
Say it this way
Change anything to your own words.
Could you send me a copy of the order or letter you received about taking money from my pay? Please tell me who sent it, the date you received it, and how much will be taken each pay period. Thank you.
I have a notice about money being taken from my pay. The reference on it is [number]. When is my reply or objection due, how do I send it, and is there a hearing? Is there a free help desk? Could you confirm this in writing? Thank you.
I ask for a hearing on the garnishment notice dated [date], reference [number]. I disagree because [I do not owe this; the amount is wrong; it leaves me too little to live on; I lost a job against my will and went back to work under 12 months ago]. Please send the debt records and confirm you got this.
Money is being taken from my pay for [the overpayment / child maintenance / council tax]. After my rent, food and bills, what is left is too little. Could we agree a lower amount I can keep up? Please tell me what you need from me and confirm what we agree in writing.
Not for you if…
This guide is for someone whose pay is being taken, or is about to be, to pay a debt or an order: a federal student loan, another federal debt, a court order after a creditor sued, or in the UK an attachment of earnings order, an earnings arrestment, or a deduction for a benefit overpayment, child maintenance or council tax. The England and Wales dates and forms here are for a county court order. If the order is for a court fine, use the court or fines office named on your papers: its forms and dates may differ. It cannot tell you whether you owe the money or whether a deduction is right: only your papers, the other side's records and a free adviser or lawyer can. The date on your own papers comes before any date on this page. It is not for a bank account that has been frozen: see 'My bank account was frozen or closed'. It is not for tax: for an IRS levy on wages or an HMRC debt, see 'I got a tax bill or letter I can't pay or don't understand'. It is not for pay your employer has not paid you, or has kept back with no order or letter behind it: see 'I haven't been paid my wages'. If you are being chased for a debt, or have court papers you have not answered, see 'A debt collector is chasing me, or I got court papers about a debt'. If you have lost the job, see 'I just lost my job'. US child support orders are taken from pay under their own rules, with higher limits: ask your state child support agency or legal aid. This page does not cover student loan forgiveness or repayment plans: studentaid.gov does. For council tax, the guide on council tax arrears has more. You need a lawyer or a free legal adviser, not just this page, if a hearing or court date is set; if you did not know about the court case behind the order; if you think the debt is not yours or the amount is wrong; if you are in bankruptcy or thinking of it, because bankruptcy can change what can be taken; if your employer fired you or disciplined you over this; or if the deduction leaves you without enough to live on. In the US, ask legal aid. In the UK, ask Citizens Advice (Citizens Advice Cymru in Wales), Advice NI or Citizens Advice Scotland.
A different emergency? Account frozen or closed · Behind on mortgage · Benefits stopped · A car accident · Car repossessed or towed · Bullied at school · Suspended or excluded from school · Help at school · Council tax or rates · Debt collector or court papers · Deposit not returned · Sent home from hospital · Eviction notice · Flood, fire or storm · Health cover ending · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · No money for food · Nowhere to sleep · Parking or traffic fine · Shutoff notice · Someone died · Stalking, harassment or shared pictures · Someone is missing · Identity theft · Stranded away from home · A tax bill · Told to leave home · Wages not paid
From the library
I got a shutoff notice, court papers or a denial letter — what do I do before the date?