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HMRC: missed Self Assessment payment

HMRC's line if you have missed a Self Assessment payment, to talk about a payment plan (Time to Pay). Simple Assessment, VAT and employer PAYE have their own numbers on the same page.

Call 0300 200 3820Visit their site ↗

Good to know

You can try the online payment plan service first. If you have a Standard Financial Statement from a debt adviser, HMRC accepts it as evidence of your income and spending.

Before you call

Have ready

  • your Unique Taxpayer Reference (UTR) or the reference on the letter
  • your UK bank details: you must be able to set up a Direct Debit
  • your monthly income, spending, savings and other taxes owed

They may ask

  • whether you can pay in full, how much you can pay each month, what you earn and spend, and what savings you have

They can

  • set up a payment plan if it is affordable

They cannot

  • be appealed: you can complain about how you were treated, but not appeal the plan decision

In the emergency guides: My bank account was frozen or closed → · I got a tax bill or letter I can't pay or don't understand →

Phone
0300 200 3820
Website
https://www.gov.uk/find-hmrc-contacts/payment-problems-enquiries
Hours
Monday to Friday, 8am to 6pm. Closed bank holidays.
Coverage
UK-wide
Languages
English
Last checked
October 10, 2026

See something out of date or wrong? Tell us and we’ll check it.

We list this organization because it is a national service for the need on this page. We’re not affiliated with it, and we don’t speak for it. Last checked October 10, 2026: we opened its own site and confirmed this link and number. We don’t call the lines, and hours can change — their site has the latest.

Heavy moment? Call Samaritans on 116 123 — or we’re here.

Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-hmrc-payment-problems/

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