Consumer Financial Protection Bureau (complaints)
If a bank, lender, debt collector or credit reporting company is treating you badly, you can file a complaint online or by phone and they send it to the company for a response.
Good to know
Their page says most companies respond within 15 days. You generally can't file a second complaint about the same problem, so put the key dates, amounts and documents in the first one. TTY/TDD users can call (855) 729-2372.
Before you call
Have ready
- your name, email, phone number and address: the site needs them to make your account, and without an address the company cannot respond
- the key facts in your own words, with only the most important dates, amounts and messages with the company
- documents that back up the facts, such as account statements and messages with the company, up to 50 pages
They may ask
- which company you are complaining about: pick it from the list, or give its contact details
They can
- send your complaint to the company and ask for a response, which the site says is generally within 15 days and sometimes up to 60 days
- take your complaint by phone on (855) 411-2372, 9 a.m. to 6 p.m. ET, Monday to Friday except federal holidays, if you cannot use the online form
They cannot
- take a second complaint about the same problem, so put everything in the first one
- delete your personal information after you submit: it is kept under federal records rules, currently for 25 years
- report the scam itself: for that the CFPB says to contact your local police or sheriff, your state attorney general and the FTC
Online takes under 10 minutes; by phone it takes 25 to 30 minutes
In the emergency guides: My bank account was frozen or closed → · I'm behind on my mortgage and could lose my home → · My car was repossessed, towed or clamped → · A debt collector is chasing me, or I got court papers about a debt → · I paid a scammer, or think I've been scammed → · I lost my wallet, phone or ID, or it was stolen → · I got a medical bill I can't pay, or a claim was denied → · Someone is using my identity → · I'm stranded away from home → · Money is being taken from my wages →
- Phone
- (855) 411-2372
- Website
- https://www.consumerfinance.gov/complaint/
- Hours
- 9 a.m. to 6 p.m. ET, Monday through Friday (except federal holidays)
- Coverage
- Nationwide (U.S.)
- Languages
- English
- Last checked
- October 3, 2026
See something out of date or wrong? Tell us by email.
Shared by FindAngel.org — free, always · https://findangel.org/resources/cfpb-complaints/