Emergency guide
A debt collector is chasing me, or I got court papers about a debt
Being chased for a debt, or getting court papers, starts dates that depend on where you live. This page lists what to do today, the dates that may be running, who to call and words you can use. The dates on your own papers always come first.
General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.
Checked 9 October 2026 · re-check due 10 January 2027 · To keep a copy, use your browser’s print or share menu.
First: are you safe?
If this has you thinking about ending your life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If anyone is in danger now, call 911 in the US or 999 in the UK. If a debt has left you with no food in the house tonight, call 211 in the US; in the UK, find your nearest food bank through Trussell, below.
Today
- If you have court papers (a claim form, a summons, or a notice of a case): do not ignore them, even if you think the debt is wrong. Find the date on them and answer by it. If they give a court date, go. The dates on your papers come before any date on this page.
- If a collector called or wrote to you: do not give bank or card details to someone who called you, and do not pay on a first call. Ask for the details of the debt in writing.
- If a letter says bailiffs will visit (England or Wales), see the bailiff clock today. If a judgment exists but you were never told about the case, get advice about cancelling it before you do anything else.
- Do not pay, promise to pay, or write that you owe the debt until you know it is yours and the amount is right. If you do not know the debt, or think the amount is wrong, say so in writing. Answering court papers does not mean you agree you owe it.
- Checking takes time. Do not let it take you past a date on your papers: answer court papers by their date even while you check. In the US, telling a collector to stop contacting you stops most contact but not a lawsuit, so dispute the debt first.
- UK: if the letter is a 'default notice', Citizens Advice says paying the missed payments by its date stops further action. Get free advice before that date.
- For an old debt, ask a free adviser before you pay anything or write anything. In some US states even a part payment can restart the legal time limit. In the UK, Citizens Advice says writing to the creditor or making a payment could reset the time limit.
- Get free debt advice before you agree to a plan or pay anyone to handle your debts. UK: National Debtline and StepChange are free, and in Northern Ireland Advice NI. US: the FTC says only scammers ask for payment up front before they settle any of your debts; ask a nonprofit credit counselor about fees before you agree to anything.
- Signs of a fake collector. US: the FTC (the federal consumer agency) says a caller may be fake if they refuse to give a mailing address or phone number, or threaten to have you arrested: hang up and report it. UK: Citizens Advice says a creditor (the company or person you owe) must tell you in writing before it passes a debt on, and letters made to look like court forms are a sign of harassment.
- Write down the day each letter arrived and every date on it. Keep every letter, envelope, text and voicemail in one folder, with the date and time of each call and what was said. Tell one person what is happening.
The clocks that have started
Deadlines that can start when this happens, soonest first. Your own letters give your dates; when two dates could apply, count from the earlier one. The details of each are on the page online; its address is at the bottom.
Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.
Jump to: United States · United Kingdom
In the United States
Answer a debt lawsuit by the date written on the court papersYour papers give either a date, or a number of days counted from the day you got them: count from the earliest day they could have reached you.United States (set by each state)
- How long
- Your papers give either a date, or a number of days counted from the day you got them: count from the earliest day they could have reached you. If they give a court date, go to court that day, even if you have already sent an answer. Your state and your court decide; no federal rule gives one number. If you cannot tell what the papers ask, call legal aid or the court clerk today. Find the court's phone number on the court's own website, not only on the papers. If the court has no record of the case yet, do not treat the papers as fake: in some states a lawsuit starts when you are served, before it is filed. Answer by the date anyway, and ask legal aid. Do not wait to see whether the lawsuit is real.
- Starts
- the day court papers reach you: a summons or complaint from a court, however it arrives. Count from the earliest day it could have reached you, not the day you opened it. Refusing to accept the papers does not stop the clock: CFPB says a court could treat that as ignoring a properly served lawsuit. A letter or call from a collector alone is not a lawsuit.
- If missed
- the court can enter a default judgment: CFPB says it is likely to be for the amount the collector claims, plus lawful fees, costs and interest. A judgment can let the collector take money from your pay, put a lien on your property or move to freeze money in your bank account, depending on your state's laws. It is very difficult to change once it is made, and you may lose the chance to dispute the debt or show it is wrong. If the date has passed, call a legal aid office or a lawyer the same day.
- It lets you
- respond by the date and in the way your papers say, in writing or by going to court, on your own or through a lawyer, even if you are not sure you owe the debt. Responding does not mean you agree you owe it: the collector then has to prove to the court that the debt is valid. You may also be able to work out a settlement before the court decides.
Where this differs: Courts, forms and answer dates differ by state, and can differ by county: the papers and the court clerk are the source, not this page. LawHelp.org points you to free legal help in your state. If the debt is too old to sue on, the person sued usually has to say so to the court: see the old-debt clock. If you are in the military, CFPB points you to your base legal assistance office.
Checked 10 October 2026 at Consumer Financial Protection Bureau (CFPB)
Dispute a collector's debt in writing when it first contacts you30 days to dispute the debt in writing.United States (federal rule)
- Starts
- the day you get the debt collector's first notice (the validation notice). The notice shows the end date of your period: that date comes before any date on this page. If you have no notice yet, count from the collector's first call or letter.
- If missed
- CFPB says that not asking in writing in time can affect your ability to use your rights under the debt collection rule. Ignoring a valid debt usually will not make the collector go away: it may sue, and court papers have their own date. If the debt is a medical bill: a court cancelled (vacated) the federal rule that would have kept medical debt off credit reports on 11 July 2025, so no federal rule does that now; dispute any error with the credit reporting company, and complain to the CFPB if that fails.
- It lets you
- send a written dispute, or ask for the name of the original creditor: the collector must pause collecting the amount you dispute until it replies with verification. You can still dispute after the 30 days, but the pause is only promised inside them.
Starts with the collector's first notice, which may come by mail or electronically, or soon after a first call. The notice shows the end date.
Where this differs: A bill still with the business you first owed, such as a hospital or a card company, and not passed to a collector, does not start this clock: ask that business what it will do. If you have asked a hospital for financial assistance and the application is pending, tell the collector in writing and ask it to pause: CFPB says that does not stop other legal ways to collect. Your state may add its own protections: ask legal aid (LawHelp).
Checked 9 October 2026 at Consumer Financial Protection Bureau (CFPB)
If a collector gets a court order against your bank account, protect your benefits moneyThere is no number of days for you to wait: act as soon as the bank freezes anything or the notice arrives.United States (federal rule)
- How long
- There is no number of days for you to wait: act as soon as the bank freezes anything or the notice arrives. The bank has to review your account within 2 business days of receiving the order, and has to protect two months of benefits paid in by direct deposit. The bank's notice and the court papers give the dates for claiming an exemption for any other money; those dates come before this page.
- Starts
- the day your bank receives a court order (a garnishment order) against your account. For an ordinary debt, CFPB says a collector has to sue you and win a judgment first, and then get a court order. If your bank freezes or takes money, you must be sent a notice of the garnishment that explains how to claim exemptions.
- If missed
- if you receive benefits by paper check and deposit it, the bank does not have to protect two months' worth, so the whole balance could be frozen until you go to court and prove it is benefit money. Money above the protected amount can be frozen or taken. You can sign up for direct deposit at any time.
- It lets you
- keep using up to two months' worth of Social Security, SSI, VA, Railroad Retirement or federal civil service benefits paid into your account by direct deposit, without having to claim anything, when the order is from a private collector. For any other money that is frozen, ask the court to release it as exempt: CFPB says to tell the court, the bank and the collector in writing at once that it is protected benefit money, and to get help from a lawyer.
Only if a collector has a court order against your account.
Where this differs: The automatic protection covers Social Security, SSI, VA, Railroad Retirement and federal civil service (OPM) payments paid by direct deposit. It does not apply when the order is from the US government or a state child support agency: then Social Security can be taken for some government debts, child support and spousal support, though SSI is protected even then. CFPB lists other protected federal money, such as military pay, federal student aid and FEMA aid: claim it through the court. Wages and state benefits follow your state's law: ask legal aid.
Checked 10 October 2026 at Consumer Financial Protection Bureau (CFPB)
Check whether an old debt is past its legal time limit before you pay or write anythingCheck before you pay, promise to pay, or write that you owe an old debt.United States (set by each state)
- How long
- Check before you pay, promise to pay, or write that you owe an old debt. There is no federal number and this page gives none: your state, or the state named in your credit agreement, sets the limit, and it depends on the kind of debt. Some debts, such as federal student loans, have no limit. If you are sued, the court date comes first: answer by the date on the papers, go to any hearing, and say there that the debt is too old. If the debt is yours and within the limit, waiting will not make it go away and can lead to a lawsuit.
- Starts
- the day a collector first contacts you about an old debt. The time limit itself began earlier: in some states when a required payment was missed, in others from the most recent payment, even one made during collection. The contract or the state it names can change it.
- If missed
- making a partial payment or acknowledging you owe an old debt may restart the time limit, so the collector could sue again. The debt does not go away when the limit runs out, and in most states a collector can still write or call you. If you are sued, still answer by the date on the court papers.
- It lets you
- find out whether the collector can still sue. If the limit has run out, a collector cannot sue or threaten to sue you over it. If you are sued anyway, tell the court the limit has run out: the person sued usually has to raise it, and a court may still give judgment if you do not. Start by asking the collector what its records show about your last payment, then check your state's limit with a legal aid office or your state attorney general.
Where this differs: Some states ban collectors from contacting you about a time-barred debt and others allow it: ask legal aid or your state attorney general which applies to you. If you do not want a collector to contact you, you can ask in writing: see the script on this page.
Checked 10 October 2026 at Consumer Financial Protection Bureau (CFPB)
In the United Kingdom
Reply to a county court money claim in England and Wales by the date on the papers14 days to reply, counted from the day the claim counts as delivered to you (see Starts), for a paper claim that came with the particulars of claim (the sheet that says what you are said to owe and why).England and Wales
- How long
- 14 days to reply, counted from the day the claim counts as delivered to you (see Starts), for a paper claim that came with the particulars of claim (the sheet that says what you are said to owe and why). GOV.UK also says to respond by the date on the email or letter you receive, and to follow the instructions in it. You can send an acknowledgement of service (form N9) within the 14 days if you need longer to prepare a defence: that gives 28 days from service of the particulars of claim. GOV.UK says you can also ask for another 14 days if you are not paying the full amount.
- Starts
- the day the claim form counts as served on you. By post, that is the second business day after it was posted (see the postmark). If it was delivered to your address, the second business day after delivery. To be safe, count from the day it was posted or delivered, whichever is earlier. If the claim came by email or online, the date on the email or letter comes first.
- If missed
- a judgment (a county court judgment, CCJ) may be entered against you, with extra costs and interest. A CCJ stays on the Register of Judgments, Orders and Fines for 6 years unless you pay in full within one month: see the CCJ clock. If you miss the date, still reply: Citizens Advice says a response that arrives before the court grants a default judgment is still considered. If you first learned of the claim from a judgment, or you do not owe the money, you can ask the court to cancel it (set it aside): that needs an application, a fee and a private hearing, so get advice first.
- It lets you
- pay the amount, admit all or part and ask for time to pay by instalments, or dispute the claim, and you can make a counterclaim if you think they owe you money. Court staff can help you fill in the forms but cannot give legal advice. Citizens Advice says to reply as early as possible and, if you disagree you owe the debt, to say so when you reply.
Where this differs: England and Wales only. For a claim made online with 'MC' in its number, the time counts from the day the claim was issued, not the day you got it, and the reply is due by 4pm on the date in the email: do not leave it to the evening. For help with the forms, call Civil Money Claims on 0300 123 7050 ('MC' claims) or the Civil National Business Centre on 0300 123 1056 (other claims), Monday to Friday, 8.30am to 5pm: staff explain the steps but cannot give legal advice. If the claim form says 'particulars of claim to follow', wait for them, which should come soon after; the 14 days count from when they are served, so keep the claim form and get advice now. Claims under a Consumer Credit Act agreement have their own guidance (N1(FD)): it also gives 14 days from service. Scotland and Northern Ireland have different courts and dates: see their clocks.
Checked 10 October 2026 at GOV.UK (HM Courts and Tribunals Service)
Reply to a debt creditor's letter of claim before it goes to court30 days from the date at the top of the letter for the creditor to get your reply form back, so post it early: the form must arrive within the 30 days.England and Wales
- How long
- 30 days from the date at the top of the letter for the creditor to get your reply form back, so post it early: the form must arrive within the 30 days. If you are getting debt advice, tick that on the form and say you will need longer: Citizens Advice says to tell your creditor this.
- Starts
- the date at the top of the letter of claim (the letter that says the creditor wants to start legal action). Count from the date on the letter, not the day it arrived.
- If missed
- the creditor can go on to start court action, and the court claim has its own, shorter date: see the county court clock. If the 30 days have gone, reply now anyway and get advice.
- It lets you
- say on the reply form that you agree you owe all or part of the debt, or that you disagree, and ask the creditor for more information, such as an account statement or a copy of the credit agreement. If you agree, you can offer to pay in full or by instalments and attach the standard financial statement that came with the letter. Work out what you can afford first. If your reply form arrives in time, the creditor should not start court action for at least another 30 days, and if you asked for documents, until 30 days after it sends them.
Where this differs: If your agreement is covered by the Consumer Credit Act, a default notice comes first. It must give you at least 2 weeks to pay the missed payments, and if you pay them the creditor takes no further action: its own date comes before this page. For agreements outside the Act, you may get a 'final demand' instead. A default notice under the Consumer Credit Act can come anywhere in the UK, and its date is the first one to act on. Citizens Advice gives the same letter-of-claim steps for England and for Wales. In Scotland and Northern Ireland, court steps differ: see their clocks and ask Citizens Advice Scotland or Advice NI.
Checked 10 October 2026 at Citizens Advice (England)
If you have a county court judgment (CCJ): pay in full within one month to have it removed from the register, or ask the court for payments you can affordOne month to pay in full and have the judgment removed from the register.England and Wales
- How long
- one month to pay in full and have the judgment removed from the register. If you cannot pay it all, you can ask the court to change the terms or to let you pay by instalments. If the court set payments you cannot afford without a hearing, you have only 2 weeks from the judgment to ask it to look again (a 'redetermination'): write at once. If you pay the full amount in the month, write to the court with proof of payment from the person or business you owed, so the judgment can be removed from the Register of Judgments, Orders and Fines. Pay early enough that the money arrives, and you have the proof of payment, inside the month.
- Starts
- the date of the judgment (the county court judgment, or CCJ), not the day the letter about it reaches you. Citizens Advice counts from the date of the CCJ.
- If missed
- the judgment stays on the register for 6 years. If you pay after the month, it is marked as satisfied (paid) but it still stays on the register. It can make it hard to get credit. GOV.UK says do not ignore a judgment: you could be taken back to court and forced to pay. A letter saying bailiffs will visit is a separate step with its own date: see the bailiff clock.
- It lets you
- have the judgment removed from the register if you pay in full within the month. After the 2 weeks for a redetermination (see above) have passed, ask to change the payments (a 'variation', which has a fee). If you cannot pay it all, GOV.UK says you can ask the court to change the terms or to let you pay by instalments. If you do not owe the money, or you did not get the original claim, you can apply to have the judgment cancelled (set aside).
Where this differs: England and Wales. Scotland uses decrees, not CCJs, and Northern Ireland has its own register: see their clocks. Citizens Advice's own page for this is written for England.
Checked 10 October 2026 at GOV.UK (HM Courts and Tribunals Service)
England and Wales: a letter saying bailiffs will visit (a notice of enforcement): call a free debt adviser the same dayAt least 14 clear days before bailiffs can take your goods, and paying or offering an arrangement before the visit stops the visit and the extra fees.England and Wales
- How long
- At least 14 clear days before bailiffs can take your goods, and paying or offering an arrangement before the visit stops the visit and the extra fees. The day you get the notice, the day of the visit, Sundays and bank holidays do not count. If a free debt adviser asks for more time before the notice runs out, the notice period becomes at least 28 clear days.
- Starts
- the day the notice of enforcement reaches you. Count from the date on the notice or the day it arrived, whichever is earlier
- If missed
- bailiffs can visit and add fees, so you could owe more. Do not ignore the notice: call a free debt adviser the same day, even if the date has passed
- It lets you
- pay or offer an arrangement before the visit, which stops the visit and the extra fees, or ask a free debt adviser, before the notice runs out, to ask for the longer notice. Check who sent it: a debt collector cannot send a valid notice of enforcement, because debt collectors do not have bailiffs' powers
Where this differs: England and Wales. A court can allow a shorter notice in rare cases, so read the notice for its date. Scotland uses sheriff officers and Northern Ireland the Enforcement of Judgments Office: see their clocks
Checked 10 October 2026 at legislation.gov.uk: Taking Control of Goods Regulations 2013, regulation 6
Scotland: respond to a sheriff court money claim by the date on the papers, and ask for time to payThe date in the court papers. mygov.scot says you must respond by a certain date, and that the papers give the date to apply for time to pay by.Scotland
- How long
- the date in the court papers. mygov.scot says you must respond by a certain date, and that the papers give the date to apply for time to pay by. It may be called the last date to respond or the date of expiry of period of notice. This page gives no number of days: the papers do.
- Starts
- the day the sheriff court papers reach you. The papers give a fixed last date to respond; it does not move with the day you opened them. Act on that date, not on a count of your own.
- If missed
- Citizens Advice Scotland says that if you do nothing the court is likely to make an order for the creditor. After a decree (the court's order to pay), a sheriff officer usually serves a charge for payment, and mygov.scot says you will usually have 14 days to pay or apply for time to pay. After that the creditor can enforce: by taking money from your wages, freezing money in your bank account, or stopping you selling your home. mygov.scot says that after a decree you can still apply for time to pay if the claim is for less than £5,000, and in some cases ask the court to recall the decree, for example if you did not know about the case.
- It lets you
- respond by admitting the claim and asking for time to pay (mygov.scot says to apply for it when you respond), or by disputing it. For simple procedure claims, a time to pay application uses Form 5A. If the court gives you time to pay, that creditor cannot take further action against you while you keep making the payments, but other creditors still can. For debts under a Consumer Credit Act agreement, such as credit cards and hire purchase, the route is a 'time order': get advice.
Where this differs: This is the Scottish system: GOV.UK says the process is different in Scotland. Simple procedure is for claims worth less than £5,000 that are not complicated; bigger or complicated claims use ordinary cause, where you should get legal advice. Some creditors, such as councils for council tax and the UK government for tax, have fast-track powers and may not need a court order. Scotland has its own pause: a money adviser can tell you whether a moratorium fits, which for 6 months stops creditors arresting your bank account, freezing your wages or making you bankrupt, though interest can still be added. For help with a court claim, mygov.scot names Advice Direct Scotland, 0808 800 9060.
Checked 10 October 2026 at mygov.scot
Northern Ireland: got a Notice of Intention to Enforce? Within 10 days, pay the person you owe or offer them an arrangement10 days to pay the amount on the notice in full to the person you owe, or to contact that person to see whether an arrangement can be reached. nidirect says not to contact the Enforcement of Judgments Office (EJO) at this stage, because it cannot set up an arrangement or take payment yet.Northern Ireland
- Starts
- the date on the notice. nidirect does not say what the 10 days count from, so count from the date printed on it, not the day it reached you. It tells you someone has a court order to recover money from you and plans to use the Enforcement of Judgments Office (EJO).
- If missed
- the person you owe can ask the EJO to enforce the judgment, and you pay the extra costs. nidirect says that can mean a custody warrant over all your goods and assets (you cannot sell your belongings), your name on the Register of Judgments for up to 12 years where the public can see it, and orders that take money from your wages or bank account or seize goods. If you are summonsed to an examination and do not go, a warrant can be issued for your arrest.
- It lets you
- stop the matter going to the EJO. nidirect says to offer to repay in full or by instalments, and that the offer should be an arrangement you can afford to keep: if it is accepted, it may stop the creditor going to the EJO.
This is the step after a judgment. If you have a civil bill or small claims pack instead, the date on those papers comes first: call Advice NI the same day.
Where this differs: Northern Ireland only. This is the step after a judgment. The earlier step, a claim or small claims pack, has its own dates in the papers: nidirect's pages did not give a reply date for it, so use the date on your papers and ask Advice NI or the court. For a judgment about your home, nidirect gives a separate notice with its own date.
Checked 10 October 2026 at nidirect (Northern Ireland government)
Who to call
Jump to: United States · United Kingdom
In the United States
free legal help in your state, and guides on debt collection: start here if you are sued
lawhelp.org · Online
Before you call: what to have ready
Have ready
- the state or territory where you live: the site starts by asking you to choose it
They can
- send you to legal aid and other low-cost legal help near you
- give you legal help guides, including one on court fees and getting them paid
- help you create legal documents for free in areas such as housing, with LawHelp Interactive
Legal Services Corporation — Find Legal Aid
finds the legal aid office that covers your area: ask that office to read your court papers
lsc.gov · Website, any time
Before you call: what to have ready
Have ready
- an address or a city: the finder uses it to show the legal aid organization that covers your area
They can
- show you the LSC-funded legal aid organization for your area, with its phone number and website, for a civil legal problem
- point you to LawHelp.org for information about your legal questions and free legal forms
They cannot
- give you legal advice itself: LSC pays for legal aid organizations, and you contact the one for your area
Consumer Financial Protection Bureau (complaints)
if a collector will not stop, or you think it broke the rules: file a complaint online or by phone, and they send it to the company
Call (855) 411-2372 · 9 a.m. to 6 p.m. ET, Monday through Friday (except federal holidays)
Before you call: what to have ready
Have ready
- your name, email, phone number and address: the site needs them to make your account, and without an address the company cannot respond
- the key facts in your own words, with only the most important dates, amounts and messages with the company
- documents that back up the facts, such as account statements and messages with the company, up to 50 pages
They may ask
- which company you are complaining about: pick it from the list, or give its contact details
They can
- send your complaint to the company and ask for a response, which the site says is generally within 15 days and sometimes up to 60 days
- take your complaint by phone on (855) 411-2372, 9 a.m. to 6 p.m. ET, Monday to Friday except federal holidays, if you cannot use the online form
They cannot
- take a second complaint about the same problem, so put everything in the first one
- delete your personal information after you submit: it is kept under federal records rules, currently for 25 years
- report the scam itself: for that the CFPB says to contact your local police or sheriff, your state attorney general and the FTC
Online takes under 10 minutes; by phone it takes 25 to 30 minutes
if the caller may be fake, or threatens arrest: report it online
reportfraud.ftc.gov · Online
Before you call: what to have ready
They may ask
- what happened: you report a scam, a company or an unwanted call, and say as much as you choose, because how much personal information you give is up to you
They can
- take your report online and give you your next steps for protecting yourself
- share your report with law enforcement partners, which the site says is over 2,000 law enforcers
- take reports in many languages, listed on the site
They cannot
- resolve your individual report: the FTC uses reports to investigate and bring cases
- tell you to move your money to protect it, or to withdraw cash or buy gold: the FTC says it never does, and anyone who says so is a scammer
- keep your report from the person or company you report: the FTC says it may share what you give with them, so give only what you are comfortable with
National Foundation for Credit Counseling
a nonprofit counselor to plan your bills and debts with you; most member agencies are free but some charge, so ask about fees first
Call 1-800-388-2227 · Call for current hours; online help any time
Before you call: what to have ready
They may ask
- some intake questions, to work out which credit counseling services fit you best
- what you want a review for, such as credit card debt, household budgeting, or foreclosure prevention, plus your name, zip code, email, phone and preferred language (English or Spanish), if you use the online form
They can
- connect you with an NFCC-certified credit counselor for a confidential consultation
- review your financial goals and budget with you one on one and create a personalized financial action plan
- work with you and your creditors on a debt management plan, which can potentially stop collection calls and legal action if you keep your part of the agreement
- help you find an NFCC member agency in your area, through the Agency Finder or on 800-388-2227
- make you an appointment with a counselor in person, online or by phone, and tell you how to prepare, which may mean gathering certain financial documents first
They cannot
- promise it is free: most NFCC-member agencies offer free credit counseling, but some charge for specific services and fees vary by agency and state law
- contact your creditors unless you set up a debt management plan or other payment plan
- keep your online form between you and NFCC: by sending it you agree they may share it with member agencies and other third parties, who may call, text or email you
- promise the calls and legal action will stop: their page says they can potentially stop, and calls are likely to stop if you keep your part of the agreement
if you or your family is in the military: money coaching, and free resources if you are eligible
Call 800-342-9647 · 24/7/365
Before you call: what to have ready
They can
- answer everyday questions, from relocation to recreation, and connect you to someone who can if they cannot
- connect you to free resources, specialty consultations or confidential counseling, if you are eligible
- coach you on topics such as taxes and finances, health and wellness tools, the adoption process, wounded warrior benefits and special needs resources
- talk by secure live chat, 24/7/365, using a single sign-on to log in
- take TTY/TDD calls: dial 711 and give 800-342-9647
say what is happening, for example: I am being chased for a debt and I need help with it
Call 211 · 24/7 in most areas
Before you call: what to have ready
Have ready
- a few facts about your current living situation
- any income you have
- the children or other dependents who live with you
They may ask
- about your current living situation
- about any income you have
- about any children or other dependents who live with you
They can
- connect you to local help with rent, mortgage, utilities, food and health care
- talk to you by phone; some local 211s also offer text and web chat, so check yours
- use 180 languages on request
- keep the call confidential, and it can be anonymous
- give you other ideas if you do not qualify for one program: you can call again
They cannot
- give you money themselves: 211 is the number for information and referrals to services
- help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else
In the United Kingdom
if there is no food in the house: find your nearest food bank. You need a food voucher first, from a local organisation; the page says how to get one
Before you call: what to have ready
Have ready
- how many adults and children the parcel is for, and the ages of any children: volunteers check these from your voucher
- any dietary requirements: say so when you get your voucher so the food bank can prepare
They may ask
- the community organisation that gives you a voucher asks about your individual needs, so it can help you find the right support
They can
- help you find your nearest food bank
- give an emergency food parcel with at least three days of meals once you have a food voucher from a local community organisation
- sometimes provide pet food and essentials such as toiletries and period products, where they can
- sometimes offer extra support, such as debt advice or a trained Citizens Advice adviser
- sometimes deliver food parcels: ask when you get your voucher, or contact the food bank
They cannot
- give you a parcel without a food voucher: you need a referral first
- usually give you a voucher online: you will usually need to contact a community organisation by phone or in person, and in some cases the food bank directly
free debt advice by phone, webchat or online; choose your country on the site. In England and Wales, ask whether Breathing Space (the Debt Respite Scheme) fits: an adviser can apply for a pause on most creditor action. Northern Ireland is not listed: use Advice NI there
Call 0808 808 4000 · Phone: 9am to 8pm Monday to Friday, 9.30am to 1pm Saturday. Online tool My Money Steps: 24/7.
Before you call: what to have ready
They can
- give free, confidential and independent debt advice by phone on 0808 808 4000, 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday
- talk to you by webchat at the same hours
- give tailored advice online at any time through My Money Steps, if you would rather not talk
- show advice for England and Wales or for Scotland: you choose your country on the site
They cannot
- offer a Northern Ireland choice: the site's country picker lists England and Wales, and Scotland
free debt advice online at any hour, and help to ask the people you owe to pause action
Call 0800 138 1111 · Phone: Monday to Friday 8am to 8pm, Saturday 9am to 2pm. Online advice any time.
Before you call: what to have ready
Have ready
- details of all the money you owe: if you are not sure, your credit file lists your missed payments
- a budget showing what you can and cannot afford: StepChange says to share one with the people you owe
They can
- give free debt advice online at any time of day or night, and let you stop and begin again later
- tell you your options for dealing with what you owe, including debt management plans
- help you ask the people you owe to pause action or agree new payment terms
free, impartial guidance on money troubles by phone, webchat or WhatsApp
Call 0800 011 3797 · Monday to Friday, 9am to 5pm
Before you call: what to have ready
They may ask
- some questions first, by webchat or WhatsApp, and then they connect you with a specialist
They can
- talk to you by phone on 0800 011 3797, by webchat or by WhatsApp, with a real person
- reply to an online form within 3 working days
- take Relay UK text calls, give you a free British Sign Language interpreter, and find an interpreter if English or Welsh is not your first language
- book a free Pension Wise appointment about how you can take money from a defined contribution pension
They cannot
- answer on Saturdays, Sundays or bank holidays: phone and webchat are closed
- give you a free call from outside the UK: their page says UK calls are free, and gives a separate outside-UK number, +44 (0)20 7932 5780
Citizens Advice (Adviceline, England)
free advice on debt problems (England); the national line connects you to your local office
Call 0800 144 8848 · Usually 9am to 5pm, Monday to Friday. Not available on public holidays.
Before you call: what to have ready
Have ready
- your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company
They may ask
- your postcode, from a mobile, to find your local Citizens Advice
They can
- connect you to your local Citizens Advice (Adviceline, England)
- talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
- help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
- take Relay UK calls (18001 then 0800 144 8848)
They cannot
- answer on public holidays: Adviceline is not available then
- cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
- help everywhere: most local Citizens Advice can only help if you live or work in their area
Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.
Citizens Advice Cymru (Advicelink Wales)
the same help in Wales
Call 0800 702 2020 · Monday to Friday 8am to 7pm. Saturday 9am to 1pm.
Before you call: what to have ready
They can
- connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
- talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
- take Relay UK calls: 18001 then 0800 702 2020
- point you to the Citizens Advice consumer service for problems with energy, water or post
They cannot
- answer on public holidays: Advicelink is not available then
- help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area
Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.
Citizens Advice Scotland (Scottish Citizens Advice Helpline)
the same help in Scotland
Before you call: what to have ready
Have ready
- your postcode: the page finds your local Citizens Advice Bureau by postcode
They can
- put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
- give free, confidential and impartial advice, and help you work out next steps
- raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
- give advice online, on its advice pages
Advice Direct Scotland (advice.scot)
the phone line mygov.scot gives for help with a court claim in Scotland, and free debt advice from its moneyadvice.scot advisers
Call 0808 800 9060 · Monday to Friday, 9am to 5pm
free advice on debt and benefits in Northern Ireland
Before you call: what to have ready
They can
- give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
- answer by email at advice@adviceni.net
- point you to an Advice NI member near you if you need face-to-face advice
They cannot
- see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member
Civil Legal Advice (legal aid, England and Wales)
free legal aid by phone in England and Wales if you are eligible, including debt if your home is at risk
Call 0345 345 4345 · Monday to Friday, 9am to 8pm. Saturday, 9am to 12:30pm.
Before you call: what to have ready
Have ready
- recent payslips, if you are working
- bank statements
- details of any savings and investments you have
- details of any benefits you get
- mortgage statements and a current valuation for any property you own
They may ask
- you to explain your problem and give proof of your finances, so they can confirm you are eligible
They can
- put you through to a legal adviser if it sounds like you are eligible
- call you back if you do not want to pay for the call
- give you a free interpreter, including British Sign Language
- take Relay UK calls: 18001 then 0345 345 4345
They cannot
- help everyone: you have to be eligible for legal aid, and the adviser decides what advice you can get
- give you free calls: you may be charged for the call unless you ask them to call you back
- answer outside Monday to Friday 9am to 8pm and Saturday 9am to 12:30pm
if a fake collector took your money or details: report it (England, Wales and Northern Ireland; in Scotland, Police Scotland on 101)
Call 0300 123 2040 · Phone 24 hours a day, 7 days a week (reduced availability 8pm to 8am). Webchat 8am to 8pm, every day.
Before you call: what to have ready
They can
- take your report online at any time, or by phone on 0300 123 2040, available 24 hours a day with less cover from 8pm to 8am
- take reports by textphone on 0300 123 2050 if you are deaf or hard of hearing
- take your report in your own language through a separate service
- let you track your report online if you registered when you made it
They cannot
- take reports from people who live in Scotland: report via Police Scotland on 101
- take reports or supporting documents by post
- be free to call: it costs your standard rate, and from a mobile with no minutes left about 35p a minute, so report online if a call would cost you
- ask you for your bank details: the site says Report Fraud will never request them. If a caller who says they are Report Fraud makes you unsure, hang up and call 0300 123 2040 yourself
Say it this way
Change anything to your own words.
Hello. I have received court papers about a debt. The case or claim number on them is [number, if there is one]. Has the case been filed? When is my answer due, how do I send it, and is there a hearing date? Does the court have a help desk or free advice? Thank you.
I am writing about the account in your notice dated [date]. [Choose one: I do not recognise this debt. / I think the amount is wrong.] Please send me written verification of it and the name of the original creditor. I will reply in writing to anything you send. Thank you.
Please stop contacting me about this debt by phone, text, email and letter. If you or the creditor plan another step, such as a lawsuit, please tell me in writing. Thank you.
I have your letter dated [date], reference [number]. I am getting debt advice and have an appointment on [date], and I have ticked this on the reply form. Please give me more time to reply in full, and send me a statement of the account and a copy of the credit agreement. Thank you.
Not for you if…
This guide is for someone chased by a debt collector or a creditor, or holding court papers about a debt, in the US or the UK. It cannot tell you whether a debt is yours or whether you owe it: only your papers, the creditor's records and a free adviser or lawyer can say. The dates on your own papers come before any date on this page. It is not for a debt left by someone who has died: see the guide 'Someone died'. It is not for a medical bill: see 'I got a medical bill I can't pay, or a claim was denied'. If the court papers are from a landlord about your home, see 'I got an eviction notice or court papers'. Debts to a government body, such as federal student loans, child support or fines, follow different rules that this page does not cover: ask a free adviser. For a tax bill, see 'I got a tax bill or letter I can't pay or don't understand'. In the US, the FTC says the federal collection rules protect household debts, not business debts. You need a lawyer or a free legal adviser, not just this page, if you are sued, if money is being taken from your pay or bank account, if a collector asks you to sign anything, if the claim is large or complicated, or if your home is at risk: in the US ask legal aid, and in the UK Civil Legal Advice, Citizens Advice, Advice NI or Citizens Advice Scotland. If you are thinking of bankruptcy or another formal debt solution, talk to a free adviser first. A court paper can turn on one small detail, so get it read.
A different emergency? Account frozen or closed · Benefits stopped · A car accident · Suspended or excluded from school · Eviction notice · Flood, fire or storm · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · Nowhere to sleep · Shutoff notice · Someone died · Someone is missing · A tax bill · Told to leave home
From the library
I got a shutoff notice, court papers or a denial letter — what do I do before the date?
My credit card is costing me too much — what actually helps?