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Civil Legal Advice (legal aid, England and Wales)

If you are eligible for legal aid in England or Wales, you can get free and confidential legal advice by phone. Problems it covers include housing if you are homeless or at risk of being evicted, debt if your home is at risk, domestic abuse, a child being taken into care, special educational needs and discrimination.

Call 0345 345 4345Visit their site ↗

Good to know

You can ask them to call you back if you do not want to pay for the call. They have a free interpreting service, including for British Sign Language. If they cannot help you, they will suggest somewhere else to get advice.

Before you call

Have ready

  • recent payslips, if you are working
  • bank statements
  • details of any savings and investments you have
  • details of any benefits you get
  • mortgage statements and a current valuation for any property you own

They may ask

  • you to explain your problem and give proof of your finances, so they can confirm you are eligible

They can

  • put you through to a legal adviser if it sounds like you are eligible
  • call you back if you do not want to pay for the call
  • give you a free interpreter, including British Sign Language
  • take Relay UK calls: 18001 then 0345 345 4345

They cannot

  • help everyone: you have to be eligible for legal aid, and the adviser decides what advice you can get
  • give you free calls: you may be charged for the call unless you ask them to call you back
  • answer outside Monday to Friday 9am to 8pm and Saturday 9am to 12:30pm

In the emergency guides: My bank account was frozen or closed → · My child has been suspended or excluded from school → · A debt collector is chasing me, or I got court papers about a debt → · I got an eviction notice or court papers → · My home is unsafe and my landlord won't fix it → · I have nowhere to sleep tonight → · I got a tax bill or letter I can't pay or don't understand → · I've been told to leave home →

Phone
0345 345 4345
Website
https://www.gov.uk/civil-legal-advice
Hours
Monday to Friday, 9am to 8pm. Saturday, 9am to 12:30pm.
Coverage
England and Wales
Languages
English
Last checked
October 8, 2026

See something out of date or wrong? Tell us and we’ll check it.

We list this organization because it is a national service for the need on this page. We’re not affiliated with it, and we don’t speak for it. Last checked October 8, 2026: we opened its own site and confirmed this link and number. We don’t call the lines, and hours can change — their site has the latest.

Heavy moment? Call Samaritans on 116 123 — or we’re here.

Shared by FindAngel.org — free, always · https://findangel.org/resources/uk-civil-legal-advice/

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