Emergency guide

My child has been suspended or excluded from school

A school suspension or exclusion starts several short clocks at once, and the dates are different in each nation and each state. This page lists what to do today, the deadlines that may have started, who to call and words you can use. The dates on your own papers always come first.

General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.

Checked 10 October 2026 · re-check due 10 April 2027 · To keep a copy, use your browser’s print or share menu.

First: are you safe?

If this has you, or your child, thinking about ending your own life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If your child is under 19 in the UK, Childline is free on 0800 1111, at any hour. If anyone is in danger now, call 911 in the US or 999 in the UK. If there is no food in the house while your child is out of school, call 211 in the US; in the UK, find your nearest food bank through Trussell, below.

Today

  • Ask the school today for the decision in writing, if you do not already have it: the reason, how long it lasts (or that it is permanent), when your child can go back, and how and by when you can challenge it. In the US, also ask the school or district for its discipline rules and appeal steps.
  • Write down the date and time you were told, who told you and what they said. If the school sent your child home without a written decision, say so in writing: in England and Wales, sending a child home informally, for example 'to cool off', without the formal process is not allowed.
  • If the school suggests you take your child off its roll (remove them from the school's register), teach them at home, or agree to a move to another school instead: you do not have to decide on the spot. Ask for it in writing and get advice first. In England a school should not pressure you into this.
  • If your child has a disability, special educational needs, an EHC plan, an IEP or a 504 plan, or you have asked for an assessment, tell the school in writing today and ask it to put that on file. The rules for a child with a disability are different, and the clocks below say how.
  • Send one short written message to the school and to the governors, discipline committee, council or district board, saying you disagree and want to be heard. A few lines is enough; the detail can follow. Keep a copy.
  • If the police are involved, or what happened could lead to a criminal charge: say only that you disagree and want to be heard. Talk to a lawyer before you or your child describe what happened, in writing or in a meeting.
  • Get free advice today. In England, GOV.UK points parents to Coram Child Law Advice for free advice on exclusions; the other free lines are under Who to call.
  • Also: find out where your child must be during school hours, and what work or education the school or council will provide, and from when. In England, on the days the letter names, a child in a public place in school hours without a good reason (for example a medical appointment) can mean a fine or prosecution for the parent. Ask your child what happened and write down their account the same day, in their own words, unless the police are involved: then talk to a lawyer first. Then tell one person what has happened.

The clocks that have started

Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.

Jump to: United States · United Kingdom

In the United States

  1. US public school suspension or expulsion: say your side now, and get the appeal date in writingYour state and your school district decide how long a suspension can be, whether a hearing is held and how long you have to appeal: the written notice or the district's student handbook gives the date, and that date wins.United States (set by each state)
    How long
    Your state and your school district decide how long a suspension can be, whether a hearing is held and how long you have to appeal: the written notice or the district's student handbook gives the date, and that date wins. No federal date applies to an appeal. The federal floor for a suspension of 10 days or less is notice of the charges and a chance to give your child's side, usually before your child is sent home, or as soon as practicable afterwards if your child's presence is a danger or a disruption.
    Starts
    the day the school tells you or your child about the suspension, or about the charge that may lead to one. Ask the same day for the written notice and the district's appeal steps.
    If missed
    The appeal date belongs to the district and can come soon. If it has passed, ask the district in writing the same day whether it will hear a late appeal, and call legal aid or your state's disability rights agency. Do not assume the right is gone.
    It lets you
    ask the school or district, in writing, for the charges, the evidence, the written suspension notice and the appeal steps, and give your child's version at the first meeting, in writing if you can. For a longer suspension or an expulsion your state and district may give a formal hearing; the Supreme Court said these may need more formal procedures. Ask for that hearing in writing the same day. If your child has a disability, federal law adds protections (see the next clock).

    Where this differs: State law and district policy decide almost everything else, so no state number is given here. This covers public schools. A private school follows the contract and handbook you signed: read them.

    Checked 10 October 2026 at Goss v. Lopez, 419 U.S. 565 (1975), via Cornell Law School

  2. US, child with an IEP or a disability: the meeting the district must hold within 10 school days of removing your child for more than 10 school daysWithin 10 school days of the district's decision to change your child's placement (a removal of more than 10 school days in a row, or a pattern of removals that adds up to more than 10 in the school year), the district, you and the relevant members of your child's IEP team must meet and review your child's file.United States (federal rule)
    How long
    Within 10 school days of the district's decision to change your child's placement (a removal of more than 10 school days in a row, or a pattern of removals that adds up to more than 10 in the school year), the district, you and the relevant members of your child's IEP team must meet and review your child's file. From the eleventh school day of removal in a school year, the district must provide services, to the extent the rules require.
    Starts
    the day the school district decides to change your child's placement because of a violation of the code of student conduct. A removal of more than 10 school days in a row is a change of placement; a series of removals that totals more than 10 school days in the school year can be one too, if they form a pattern. On that day the district must tell you and give you the procedural safeguards notice.
    If missed
    If the district skips the review or runs it late, ask for it in writing and say you will ask for a due process hearing if it is not held. While an appeal is pending, your child stays in the interim alternative setting until the hearing officer decides or the removal period ends, whichever comes first, unless you and the district agree otherwise: an appeal does not by itself bring your child back. A due process complaint generally has to be about something you knew or should have known about not more than 2 years ago, or the shorter or longer period your state sets: do not wait, because the removal itself can be over in days.
    It lets you
    ask the meeting to decide whether the conduct was caused by, or had a direct and substantial relationship to, your child's disability, or was the direct result of the district's failure to carry out the IEP. Give the team your own information: the review must consider relevant information you provide. If the conduct is found to be a manifestation, the district must do a functional behavioral assessment (or review the behavior plan) and return your child to the placement they were removed from, unless you agree to a change. The district can still move a child to an interim alternative setting for up to 45 school days whatever the finding if the child carried a weapon, had illegal drugs, or caused serious bodily injury at school. If you disagree with the placement decision or the finding, you can ask for an expedited due process hearing by filing a due process complaint: the hearing must happen within 20 school days of the complaint, and the hearing officer decides within 10 school days after it. A child who has no IEP yet is still covered if, before the behavior, you told a teacher or school administrator in writing that your child needs special education, or you asked for an evaluation, or staff raised specific concerns about a pattern of behavior with the district's special education director or other supervisors. That protection does not apply if you refused an evaluation or services, or your child was evaluated and found not to have a disability. If none of that applies, you can still ask in writing for an evaluation now: during a disciplinary removal it must be done quickly.

    Where this differs: Federal law (IDEA), run by your state and district: the state decides which office hears the complaint and may add rules. A child with a Section 504 plan but no IEP: federal rules require the district to evaluate the child before any significant change in placement, and a long suspension or an expulsion can be one. Ask in writing for that evaluation before the change, and ask a legal aid office, your state's disability rights agency or the Office for Civil Rights.

    Checked 10 October 2026 at 34 CFR 300.530 (IDEA discipline), via Cornell Law School

  3. US: a civil rights complaint about the school to the Department of Education, within 180 days180 days.United States (federal rule)
    How long
    180 days. OCR says a complaint must ordinarily be filed within 180 days of the last act of discrimination.
    Starts
    the date of the act you complain about, such as the suspension or a refusal to give your child a disability accommodation. OCR counts from the last act of discrimination, but if there was a series, count from the first to be safe.
    If missed
    OCR can grant a waiver if you show good cause why you did not file within 180 days, so ask. If you use the school's own grievance process first, file with OCR within 60 days after it ends, and do not let it carry you past the 180 days: you can file with OCR while it is still running.
    It lets you
    file a complaint with the Office for Civil Rights (OCR) if you think a school that receives federal money discriminated against your child because of disability, race, color, national origin, sex or age. You do not have to use the school's own complaint process first. It is separate from an IDEA hearing.

    Where this differs: Federal. It reaches schools that receive federal money; it does not cover a private school that gets none. Your state may have its own civil rights agency with its own date: ask a legal aid office or your state's disability rights agency.

    Checked 10 October 2026 at US Department of Education, Office for Civil Rights (How to file a discrimination complaint)

In the United Kingdom

  1. England, suspension or permanent exclusion: for the first five school days, keep your child out of public places in school hours; from day six, full-time education must be providedFor the first 5 school days your letter names (or fewer, if other full-time education starts sooner or the suspension ends sooner), a child of compulsory school age must not be in a public place during school hours without a good reason, such as a medical appointment: that is on you as the parent.England only
    How long
    For the first 5 school days your letter names (or fewer, if other full-time education starts sooner or the suspension ends sooner), a child of compulsory school age must not be in a public place during school hours without a good reason, such as a medical appointment: that is on you as the parent. If the suspension is longer than 5 school days, counting suspensions that follow straight on from each other together, or the exclusion is permanent, full-time education must start from the sixth school day.
    Starts
    the day the school tells you. It should tell you as soon as possible and then write, giving the reason, how long your child is excluded and how to challenge it. An exclusion can start the same day. The letter names the days that count.
    If missed
    A parent who fails without a good reason to keep a child out of public places on those days may be given a fixed penalty notice or be prosecuted. A good reason can be something like a medical appointment. If education is not arranged by the sixth school day, or you are not happy with it, complain to the school (for a suspension) or the local council (for a permanent exclusion), then to the Department for Education if you are not satisfied with the reply; you will need to show you followed their complaints procedure.
    It lets you
    ask for the decision in writing and for the plan for education. For a suspension of 5 school days or fewer, the school should set and mark work. For a longer suspension the school must arrange suitable full-time education from the sixth school day (for example at a pupil referral unit); for a permanent exclusion the local council must. The school or council must tell you what it arranges, and you must make sure your child goes. A child can be suspended for no more than 45 school days in one school year, even if they change schools. A school may not send a child home 'to cool off' without the formal process, which includes writing to you: if that has happened, raise it with the head teacher and then use the school's complaints procedure. A meeting before your child goes back is good practice, but if you cannot attend it must not stop your child returning.

    Where this differs: England only; it covers local-authority schools, academies and pupil referral units. In Wales the school must set work from the start of a fixed-term exclusion and the council should arrange full-time education from the sixteenth school day of a permanent exclusion (see the Wales clock). In Scotland the council must provide education while a child is excluded. In Northern Ireland the school sets work for a suspension and the Education Authority arranges education after an expulsion.

    Checked 10 October 2026 at GOV.UK (Behaviour in schools: exclusions)

  2. England: ask the governing board to bring your child back, in writing, nowWrite to the governing board today: the government's guidance gives parents no date for writing, but the board's time is short.England only
    How long
    Write to the governing board today: the government's guidance gives parents no date for writing, but the board's time is short. For a permanent exclusion, a suspension that takes your child's days out of school this term above 15, or one that makes your child miss a public exam or national curriculum test, the board must meet within 15 school days of being told. For a suspension that takes the term's total above 5 and up to 15 school days, the board must meet within 50 school days, but only if you make representations. If your child will miss a public exam or test, the board must try to decide before the exam date: tell the board the date in writing today.
    Starts
    the day the school tells you. The governing board counts its own time from the day the head teacher tells it, which can be the same day or a little later, so count from the day you are told.
    If missed
    If you send nothing for a suspension of more than 5 and up to 15 school days, the board is not required to meet and cannot bring your child back. 50 school days can be longer than the suspension, so write at once. For a permanent exclusion the board must meet and decide whether you write or not, and you can still ask for an independent review afterwards (see the next clock).
    It lets you
    make your case to the governing board in writing, and in a meeting where the board must hold one. In a meeting you have the right to attend, to bring a friend or a representative (at your own expense) and to ask for the meeting to be held remotely; your child can be heard too. Ask for the school's written evidence and the records about your child's special educational needs before the meeting; the board should circulate them to everyone at least 5 school days ahead where it can. The board can bring your child back or decide not to, and must tell you its decision and the reasons in writing. For a suspension of 5 school days or fewer, the board must read what you send but cannot bring your child back and is not required to meet you.

    Where this differs: England only: local-authority schools, academies and pupil referral units. Wales has a discipline committee with its own meeting times (see the Wales clock). In Scotland the council decides and you can refer the decision to an appeal committee. In Northern Ireland a suspension is handled by the Principal and the Chair of the Board of Governors, and the Department of Education says there is currently no independent appeal against a suspension.

    Checked 10 October 2026 at Department for Education (School exclusions: a guide for parents)

  3. England, permanent exclusion: ask for an independent review within 15 school days of the governing board's decision letter15 school days, counting only days the school is open for lessons; if you are unsure about a day, count it.England only
    How long
    15 school days, counting only days the school is open for lessons; if you are unsure about a day, count it. The letter must give you the last date: the date in the letter wins.
    Starts
    the day the governing board's decision letter is given to you: the same day if it is handed over, or the second working day after posting if it is sent by first-class post. Count from the date on the letter to be safe, and count that day as day 1.
    If missed
    The council or trust must reject an application made after the 15 school days, and the school then takes your child's name off its register. If you have missed it, there is one later route: if you bring a discrimination claim about the exclusion, you can apply within 15 school days of that claim being finally decided. Get advice the same day before you count on it. If your child is still excluded, you can ask the Local Government Ombudsman (or the Department for Education, if the school is an academy or free school) to look at whether your case was handled properly; they cannot overturn the exclusion. The council's duty to arrange education from the sixth school day does not depend on your appeal.
    It lets you
    ask your local council (or the academy trust, if the school is an academy) for an independent review panel, in writing, saying why you disagree and, if it matters, how your child's special educational needs are linked to what happened. In the same application, ask for a special educational needs (SEN) expert to attend, whether or not the school has recognised that your child has SEN; it costs you nothing. You can ask for a remote hearing and bring a friend or a representative. You can ask even if you did not go to the governors' meeting. The panel can uphold the decision, recommend that the governing board think again, or quash the decision and direct the board to think again; it cannot itself put your child back in the school.

    Where this differs: England only. Wales has an independent appeal panel with its own 15 school days (see the Wales clock). In Scotland you refer the decision to an appeal committee, then to the sheriff (see the Scotland clock). In Northern Ireland you appeal an expulsion to the Expulsions Appeals Tribunal. There is no independent review panel for a suspension in England.

    Checked 10 October 2026 at Department for Education (School exclusions: a guide for parents)

  4. England: a claim that the school discriminated against your child, received within 6 months6 months, counting the day of the act as the first day: the tribunal must receive the claim by 5pm on the day before the same date 6 months later.England only
    How long
    6 months, counting the day of the act as the first day: the tribunal must receive the claim by 5pm on the day before the same date 6 months later. For a suspension on 23 September, that is 5pm on 22 March. If that day is a weekend or bank holiday, it is 5pm on the next working day, but aim for earlier.
    Starts
    the day of the act you complain about, such as the suspension, a reduced timetable or a refusal to make an adjustment. For a permanent exclusion the tribunal counts from the final decision in the process, but count from the day your child was first excluded to be safe.
    If missed
    The tribunal can accept a late claim only in exceptional circumstances with strong reasons you set out in the claim form, so do not plan on it. Because a permanent exclusion is counted from the final decision, a claim made after a governing board or review panel decision may still be in time even when 6 months have passed since the first exclusion: ask the tribunal, or an adviser, the same day.
    It lets you
    make a claim to the First-tier Tribunal (Special Educational Needs and Disability) if you think your child was treated unfairly because of a disability. The tribunal looks at whether the exclusion or suspension was justified and whether adjustments were made; it cannot award money, but it can order a reasonable solution, including reinstatement after a permanent exclusion. Claims about permanent exclusion are treated as urgent. For other kinds of discrimination (for example race or sex) the claim goes to the county court, which also works to 6 months and can in some cases extend it. If your child is past school leaving age (the end of the school year in which they turn 16), they make the claim themselves and can name you as their helper. Trying mediation first does not stop the clock: the claim must still be received in time.

    Where this differs: England only: the tribunal cannot hear claims against schools in Wales, Scotland or Northern Ireland. In Wales the Education Tribunal for Wales hears disability discrimination claims about fixed-term exclusions, and the independent appeal panel hears them for permanent exclusions (see the Wales clock). In Scotland the First-tier Tribunal for Scotland hears these claims, and in Northern Ireland the Special Educational Needs and Disability Tribunal or, for an expulsion, the expulsion appeal: see those clocks.

    Checked 10 October 2026 at HM Courts & Tribunals Service (A guide for how to claim for disability discrimination: SEND4)

  5. Wales: appeal a permanent exclusion within 15 school days of the discipline committee's letter15 school days.Wales
    How long
    15 school days. Do not write to the council that you will not appeal until you have had advice: that notice is treated as final. The committee's letter, and a letter from the council within 3 working days of the hearing, must give the latest date: the date on your papers wins.
    Starts
    the day the discipline committee gives you its written decision to uphold a permanent exclusion: the day it is handed over, or the second working day after posting by first-class post. Count from the date on the letter to be safe, and count that day as day 1.
    If missed
    An appeal made after the latest date should be rejected by the local authority, so if you may be late, write to the council at once and get advice the same day. A complaint about how the discipline committee ran the process can go to the Welsh Government, which cannot overturn the exclusion. After a fixed-term exclusion of a primary-school child, or of a secondary-school child for 6 or more school days, the headteacher must ask you to a reintegration interview, with the notice in writing: go, or give a reasonable excuse, because a court that is deciding whether to make a parenting order must take into account a failure without reasonable excuse to attend.
    It lets you
    appeal to an independent appeal panel by written notice that sets out your grounds, and any claim of discrimination, in the notice itself. You can appeal even if you did not go to the committee's meeting. The panel can uphold the exclusion or overturn it and direct that your child goes back. Before that, for a permanent exclusion or fixed-term exclusions totalling more than 15 school days in a term, the discipline committee must meet between the sixth and the fifteenth school day after it receives notice, and you and your child, if aged 11 or over, can make representations. For exclusions totalling more than 5 and up to 15 school days in a term, it must meet between the sixth and the fiftieth school day if you say you want to make representations; for 5 school days or fewer it must read what you send but cannot direct reinstatement. While an appeal is running, your child stays on the school's roll and the school stays responsible for their education; the council should arrange full-time education from the sixteenth school day. For a fixed-term exclusion you think was discriminatory because of a disability, a claim goes to the Education Tribunal for Wales, which must receive it within 6 months of the alleged discrimination.

    Where this differs: Wales only. This is the Welsh Government's guidance on exclusions. England, Scotland and Northern Ireland have their own routes and dates: see their clocks. The Education Tribunal for Wales cannot deal with permanent exclusions from maintained schools; the appeal panel does.

    Checked 10 October 2026 at Welsh Government (Exclusion from schools and pupil referral units, guidance 2024)

  6. Scotland: the exclusion meeting, the council's letter, and an appeal to the sheriff within 28 daysThe council must offer you a meeting within 7 days of the decision, and must write to you within 8 days.Scotland
    How long
    The council must offer you a meeting within 7 days of the decision, and must write to you within 8 days. Do not tell the council you will not appeal until you have had advice: if you do, or if your child is back within 7 days, it does not have to write. The letter must give the reasons, any conditions for coming back, your right to refer the decision to the council's appeal committee, and the address to send it to. The law sets no date for asking the appeal committee, but the council can set one: use any date in the council's letter, and ask at once. If the committee confirms the exclusion, an appeal to the sheriff has to be lodged with the sheriff clerk within 28 days of receiving the committee's decision. The appeal committee has to hold a hearing within 28 days of receiving your reference. If it has not held one within a month, the law can treat it as having confirmed the exclusion, and then the sheriff stage is open: take advice that day, and to be safe count the sheriff's 28 days from the end of that month.
    Starts
    the day the council decides to exclude your child. It must tell you that day, orally or in writing. For the sheriff stage, count from the date on the appeal committee's letter.
    If missed
    If the committee has not heard your reference within a month, do not keep waiting: see a solicitor or Citizens Advice Scotland the same day. The sheriff may hear an appeal lodged after the 28 days only if good cause is shown, so do not rely on it: take the committee's letter to a solicitor or Citizens Advice Scotland the day it arrives. If the 7-day meeting has passed, do not assume the appeal is closed: ask the council in writing at once.
    It lets you
    refer the exclusion to the council's education appeal committee, which can confirm it, cancel it, or change the conditions for coming back. A pupil with legal capacity can refer it too, so the council should write to both of you; for a child under 16 the council's letter goes to the parent. If the committee confirms the exclusion, appeal to the sheriff, who can confirm or cancel the decision. While your child is excluded the council must arrange suitable education; Citizens Advice Scotland says it should be in place within 10 days of the exclusion, and the Scottish Government's guidance expects it sooner, so ask on the first day what has been arranged.

    Where this differs: Scotland only. England, Wales and Northern Ireland use different routes and dates: see their clocks. A claim that the school discriminated against your child because of a disability goes to the First-tier Tribunal for Scotland (Health and Education Chamber), and must be made within 6 months starting with the day of the act you complain about; the day itself counts as the first day. Ask Citizens Advice Scotland the same day.

    Checked 10 October 2026 at legislation.gov.uk (Education (Scotland) Act 1980, section 28F as applied by section 28H(6); Schools General (Scotland) Regulations 1975, regulation 4A)

  7. Northern Ireland: appeal an expulsion to the Expulsions Appeals Tribunal by the date in the letterNo number of days is given on nidirect: the expelling authority must explain your right to appeal in writing, and the time for appealing is set locally.Northern Ireland
    How long
    No number of days is given on nidirect: the expelling authority must explain your right to appeal in writing, and the time for appealing is set locally. The date in that letter is your date. If the letter gives none, ask for it in writing the same day.
    Starts
    the day the expelling authority tells you it has decided to expel your child. That is the Education Authority for a controlled school and the Board of Governors for any other grant-aided school. A consultation meeting with you must come first.
    If missed
    No later date can be named here. If you may be late, write to the Education Authority at once, say why, and ask in the same letter whether the tribunal will accept the appeal; then call Advice NI the same day. The Department of Education says there is currently no independent appeal against a suspension: the process is inside the school.
    It lets you
    appeal in writing to the Expulsions Appeals Tribunal, setting out your grounds. The Education Authority must arrange suitable education for a child of compulsory school age who has been expelled until they go to another school. For a suspension, the Principal must tell you in writing straight away and the school must provide work. A first suspension cannot be longer than 5 days, the Principal needs the Chair of the Board of Governors' approval to extend it, and a child can be suspended for no more than 45 school days in a school year.

    Where this differs: Northern Ireland only. England, Scotland and Wales have different routes and dates: see their clocks. If you think the expulsion was disability discrimination, say so in the expulsion appeal itself: in Northern Ireland that claim is made through the expulsion appeal, so the date in your letter is the date for it too. A disability discrimination claim about anything else, such as a suspension, goes to the Special Educational Needs and Disability Tribunal, and must be started within six months beginning with the day of the act you complain about. Ask Advice NI the same day.

    Checked 10 October 2026 at nidirect (School discipline, suspensions and expulsions)

Who to call

Jump to: United States · United Kingdom

In the United States

LawHelp.org

pick your state to find free legal help from nonprofit legal aid providers there; ask whether any of them takes school suspension and expulsion problems

lawhelp.org · Online

Before you call: what to have ready

Have ready

  • the state or territory where you live: the site starts by asking you to choose it

They can

  • send you to legal aid and other low-cost legal help near you
  • give you legal help guides, including one on court fees and getting them paid
  • help you create legal documents for free in areas such as housing, with LawHelp Interactive

Legal Services Corporation — Find Legal Aid

find free legal aid near you for civil problems; it is usually based on income, so ask whether a school suspension or expulsion is covered

lsc.gov · Website, any time

Before you call: what to have ready

Have ready

  • an address or a city: the finder uses it to show the legal aid organization that covers your area

They can

  • show you the LSC-funded legal aid organization for your area, with its phone number and website, for a civil legal problem
  • point you to LawHelp.org for information about your legal questions and free legal forms

They cannot

  • give you legal advice itself: LSC pays for legal aid organizations, and you contact the one for your area

Protection & Advocacy for people with disabilities (NDRN)

if your child has a disability: pick your state to find the agency that gives legal advocacy to people with disabilities, and ask whether it can help with a school discipline problem. This page is a list of agencies, not a helpline

ndrn.org

Before you call: what to have ready

Have ready

  • the state or territory where you live: the page starts with 'Select Your State or Territory'

They can

  • show you the Protection and Advocacy (P&A) agency for your state or territory, with its address, phone, email and website
  • point you to agencies that the page describes as providing legally based advocacy services to people with disabilities

They cannot

  • take your case itself: it is the membership organisation for the state agencies, so you contact the agency in your state
  • give one national phone number on this page: each state or territory agency lists its own

Office for Civil Rights (U.S. Department of Education)

if you think the suspension or expulsion was discrimination, because of race, sex, disability or another protected reason: file a civil rights complaint online, by email or by mail. A phone call is not a complaint

Call 1-800-421-3481

211 — United Way

if money or food is short while your child is out of school: say what has happened and ask what local help is open

Call 211 · 24/7 in most areas

Before you call: what to have ready

Have ready

  • a few facts about your current living situation
  • any income you have
  • the children or other dependents who live with you

They may ask

  • about your current living situation
  • about any income you have
  • about any children or other dependents who live with you

They can

  • connect you to local help with rent, mortgage, utilities, food and health care
  • talk to you by phone; some local 211s also offer text and web chat, so check yours
  • use 180 languages on request
  • keep the call confidential, and it can be anonymous
  • give you other ideas if you do not qualify for one program: you can call again

They cannot

  • give you money themselves: 211 is the number for information and referrals to services
  • help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else

In the United Kingdom

Trussell (find a food bank)

if there is no food in the house: find your nearest food bank. You need a food voucher first, from a local organisation; the page says how to get one

trussell.org.uk

Before you call: what to have ready

Have ready

  • how many adults and children the parcel is for, and the ages of any children: volunteers check these from your voucher
  • any dietary requirements: say so when you get your voucher so the food bank can prepare

They may ask

  • the community organisation that gives you a voucher asks about your individual needs, so it can help you find the right support

They can

  • help you find your nearest food bank
  • give an emergency food parcel with at least three days of meals once you have a food voucher from a local community organisation
  • sometimes provide pet food and essentials such as toiletries and period products, where they can
  • sometimes offer extra support, such as debt advice or a trained Citizens Advice adviser
  • sometimes deliver food parcels: ask when you get your voucher, or contact the food bank

They cannot

  • give you a parcel without a food voucher: you need a referral first
  • usually give you a voucher online: you will usually need to contact a community organisation by phone or in person, and in some cases the food bank directly

Contact (helpline for families with disabled children)

if your child is disabled or has additional needs (up to age 25): in England, free advice on exclusion and how to challenge a school decision; in Wales, Scotland and Northern Ireland, information and a pointer to advice there. It cannot give legal advice or take on your case

Call 0808 808 3555 · Monday to Friday 9.30am to 5pm (opens 10.15am on Tuesdays). Closed on public holidays.

Before you call: what to have ready

Have ready

  • a pen and paper, and any documents you want to talk about
  • a quiet place to talk: the page says a call may take 30 minutes or longer
  • press 1 for an education adviser
  • your child's age and needs, and the area you live in (the page asks for these when you email or use the web form)

They may ask

  • on the web form or by email: your name, postcode, address, email, phone number, council and region or country
  • your child's age, disability, any identified special educational needs (SEN, ALN or ASN), and whether they have an EHC plan, Statement, IDP or Co-ordinated Support Plan
  • health conditions your child has been diagnosed with or is waiting to have assessed, and your relationship to the child

They can

  • give advice, information and support to parents and carers of a disabled child aged from birth to 25, in any part of the UK, with any kind of disability or additional need and no diagnosis needed
  • in England, give initial advice on how to challenge school and council decisions, including complaints and SEND Tribunal appeals, and help when a child with additional needs has problems at school such as exclusion or discrimination
  • give information and signpost you to other sources of advice if you live in Scotland, Wales or Northern Ireland

They cannot

  • give legal advice, or take on your case or represent you at meetings and tribunals
  • fill in forms, check paperwork, write letters for you, or attend meetings at the school or council
  • help if your child does not have a disability or additional need, or is over 25

Demand is high and you may have to wait. The busiest times are 10am to 11.30am, 1pm to 2pm and 4pm to 5pm. When it is very busy you may not be able to join the queue and cannot leave a message: try again.

Citizens Advice (Adviceline, England)

England: free advice by phone on weekdays; say your child has been excluded and what the letter says

Call 0800 144 8848 · Usually 9am to 5pm, Monday to Friday. Not available on public holidays.

Before you call: what to have ready

Have ready

  • your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company

They may ask

  • your postcode, from a mobile, to find your local Citizens Advice

They can

  • connect you to your local Citizens Advice (Adviceline, England)
  • talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
  • help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
  • take Relay UK calls (18001 then 0800 144 8848)

They cannot

  • answer on public holidays: Adviceline is not available then
  • cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
  • help everywhere: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.

Citizens Advice Cymru (Advicelink Wales)

the same help in Wales

Call 0800 702 2020 · Monday to Friday 8am to 7pm. Saturday 9am to 1pm.

Before you call: what to have ready

They can

  • connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
  • talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
  • take Relay UK calls: 18001 then 0800 702 2020
  • point you to the Citizens Advice consumer service for problems with energy, water or post

They cannot

  • answer on public holidays: Advicelink is not available then
  • help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.

Citizens Advice Scotland (Scottish Citizens Advice Helpline)

the same help in Scotland

Call 0800 028 1456

Before you call: what to have ready

Have ready

  • your postcode: the page finds your local Citizens Advice Bureau by postcode

They can

  • put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
  • give free, confidential and impartial advice, and help you work out next steps
  • raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
  • give advice online, on its advice pages

Advice NI

the same help in Northern Ireland: the freephone helpline can also point you to a local advice centre

Call 0800 915 4604

Before you call: what to have ready

They can

  • give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
  • answer by email at advice@adviceni.net
  • point you to an Advice NI member near you if you need face-to-face advice

They cannot

  • see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member

Civil Legal Advice (legal aid, England and Wales)

England and Wales, if you may qualify for legal aid: its page lists special educational needs and discrimination among the problems it can help with. You will be asked about your finances

Call 0345 345 4345 · Monday to Friday, 9am to 8pm. Saturday, 9am to 12:30pm.

Before you call: what to have ready

Have ready

  • recent payslips, if you are working
  • bank statements
  • details of any savings and investments you have
  • details of any benefits you get
  • mortgage statements and a current valuation for any property you own

They may ask

  • you to explain your problem and give proof of your finances, so they can confirm you are eligible

They can

  • put you through to a legal adviser if it sounds like you are eligible
  • call you back if you do not want to pay for the call
  • give you a free interpreter, including British Sign Language
  • take Relay UK calls: 18001 then 0345 345 4345

They cannot

  • help everyone: you have to be eligible for legal aid, and the adviser decides what advice you can get
  • give you free calls: you may be charged for the call unless you ask them to call you back
  • answer outside Monday to Friday 9am to 8pm and Saturday 9am to 12:30pm

Childline

if your child is under 19: a counsellor at any hour, free, and the call will not show on a phone bill

Call 0800 1111 · 24 hours a day, 7 days a week

Before you call: what to have ready

They can

  • talk with a counsellor 24 hours a day, 7 days a week, on 0800 1111 or by 1-2-1 online chat; you can talk about anything, big or small
  • take your call free from most landlines and mobiles in the UK: the call will not show on a phone bill, and you can call even if you have no credit
  • help deaf young people through 1-2-1 chat or email to a counsellor, or British Sign Language through an interpreter (SignVideo, Monday to Friday 8am to 8pm and Saturday 8am to 1pm)
  • help you, if you are under 18, report a sexual picture or video of yourself and get it removed from the internet, with Report Remove, run with the Internet Watch Foundation

They cannot

  • take more than 10 calls in 24 hours from a single phone number: the site says a limit applies
  • replace 999: the site says in an emergency you should always call 999

At night it can take longer to get through on chat, and calls may be shorter than usual. If it is difficult to get through and you need urgent help, call 999.

Coram Family Lives

for you, as a parent or carer in England or Wales: a free helpline for emotional support and advice on any parenting issue, weekdays 9am to 9pm and weekend daytimes. It cannot give legal advice. This is not Coram Child Law Advice, which gives legal advice on exclusions

Call 0808 800 2222 · Monday to Friday 9am to 9pm. Weekends 10am to 3pm.

Before you call: what to have ready

They can

  • listen and talk through your situation and your options: a confidential and free parenting helpline for families in England and Wales, on 0808 800 2222
  • give emotional support, information, advice and guidance on any aspect of parenting and family life: Monday to Friday 9am to 9pm, weekends 10am to 3pm
  • talk with you by online chat or WhatsApp (07441 444125) on Monday to Friday 9am to 9pm, or reply to an email to askus@coramfamilylives.org.uk within 24 hours on Monday to Friday

They cannot

  • give legal or medical advice
  • take calls as a Scotland service: for callers from Scotland, the page points to the Children First Supportline on 08000 28 22 33

If you do not get an answer first time, try again: the page says so.

Child Law Advice (Coram)

England: free legal advice on school exclusion, on the education line, by webchat or by email. It cannot represent you, or advise you if you already have a solicitor

Call 0300 330 5485 · Phone (education line): Monday to Friday, 10am to 4pm. Webchat: Monday to Friday, 8am to 5.30pm. Email form: any time.

Before you call: what to have ready

They can

  • give free legal advice on education law, including exclusions, by phone on the education line, by webchat or by email
  • arrange an interpreter if you find it difficult to speak English

They cannot

  • advise you if you have a solicitor or barrister, or have applied for legal aid through a solicitor
  • advise about a child who lives outside England
  • represent you, meet you face to face, draft court forms or appeals, or advise on the merits of an appeal

IPSEA (special educational needs legal advice)

England, only if your child has special educational needs or a disability: free legal advice on exclusion and on a disability discrimination claim, from volunteer advisers. The call-in line is open Tuesday and Wednesday, 9.30am to 2.30pm

Call 0300 222 5899 · Call-in helpline: Tuesday and Wednesday, 9.30am to 2.30pm (the page also lists Thursday). The Advice Line and Tribunal Helpline are by booked appointment.

Before you call: what to have ready

Have ready

  • a note of the issues you are facing now, focusing on what you need next-step advice about
  • a quiet place to talk, a pen and paper, and up to 45 minutes

They may ask

  • personal information about you and the child or young person the call is about. You do not have to answer, but without it they may not be able to advise you

They can

  • give free and independent next-step legal information and advice on any educational issue that results from a child's SEND, including exclusions
  • advise on appeals and disability discrimination claims to the SEND Tribunal, by booked appointment on the Tribunal Helpline
  • dial in an interpreter on a booked call, if you say which language you need when you book

They cannot

  • advise you if a solicitor or another advocate is already supporting you
  • help professionals: the call-in helpline is not suitable for them
  • advise on the law outside England

Demand is likely to be very high. If your call has not been answered after 5 minutes it will be ended: try again later in the day. The calls are recorded for monitoring and training.

Children First Support Line

the same kind of support for a parent or carer in Scotland: weekdays 9am to 9pm, weekends 9am to noon

Call 08000 28 22 33 · Monday to Friday 9am to 9pm. Weekends 9am to noon.

Say it this way

Change anything to your own words.

To the school, and the governing board, discipline committee, council or district board that reviews it · today; keep a copy · by email
My child [name] has been excluded. Please send me in writing the reason, the dates, when my child can return, and how and by when I can challenge this. Please tell me what education or work will be provided and from when. I disagree with the decision and would like to be heard.
To the school or district, about your child's needs · today · by email
My child [name] has [a diagnosis / an EHC plan / an IEP / a 504 plan], or I have asked for an assessment. Please take this into account in the decision about this exclusion, and send me the records you hold about my child's needs and this incident, including any statements. Please confirm you have received this.
To your school district's special education office (US, child with an IEP) · as soon as the school says it will suspend or expel your child for more than ten school days in a row, or once the days your child has been sent home this school year pass ten · by email
My child [name] has an IEP and the school is removing them for conduct. Please schedule the manifestation determination review now. Send me the date, who will attend and the records you will review. I want to give the team my own information. Please also send me the procedural safeguards notice.
To the local council (England, Wales, Scotland) or the Education Authority (Northern Ireland), about education while excluded · if nothing has been arranged, or the letter does not say what is planned · by call
My child [name] has been [suspended / permanently excluded] from [school]. What education has been arranged for them, where, and from when? Please put what you tell me in writing and give me the name of the person I am speaking to.

Not for you if…

This guide is for a parent or carer whose child has been suspended or excluded from school, or told they may be, and for a young person who has been excluded. It is about public and state-funded schools. A private or independent school follows its own contract and rules, so some steps here may not apply: read the school's own papers and get advice. (In England, the government's exclusion guidance covers local-authority schools, academies and pupil referral units.) It is not for a child who has been refused a place at a school: that is a different appeal. It is not for a student past school age who has been asked to leave a college. If your child says someone hurt or abused them, this page does not cover that: call 911 or 999 if they are in danger now, and in the UK Childline is on 0800 1111 for a child, at any hour. If the police are involved, or the school says your child may be charged, talk to a lawyer before anything else. You need a lawyer or an adviser rather than this page if: the school, council or district says no to your appeal or review; your child has an EHC plan, an IEP or a 504 plan and the school is changing their placement; you think your child was treated unfairly because of a disability, race, sex or another protected reason; or a date in your letter is close. The dates in your own papers come first.

A different emergency? Account frozen or closed · Benefits stopped · A car accident · Debt collector or court papers · Eviction notice · Flood, fire or storm · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · Nowhere to sleep · Shutoff notice · Someone died · Someone is missing · A tax bill · Told to leave home

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