Advice NI
You can call the freephone advice helpline or email for advice, including on benefits, tax credits and debt. For face-to-face help, they point you to a local advice centre.
Good to know
The helpline is freephone. For face-to-face advice you contact an Advice NI member, which the site calls your local advice centre. Advice NI is authorised and regulated by the Financial Conduct Authority.
Before you call
They can
- give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
- answer by email at advice@adviceni.net
- point you to an Advice NI member near you if you need face-to-face advice
They cannot
- see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member
In the emergency guides: My bank account was frozen or closed → · I'm behind on my mortgage and could lose my home → · My benefits were stopped, cut or refused → · I was just in a car accident → · My car was repossessed, towed or clamped → · My child has been suspended or excluded from school → · My child isn't getting the help they need at school → · I'm behind on my council tax or rates → · A debt collector is chasing me, or I got court papers about a debt → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I was hurt at work → · I paid a scammer, or think I've been scammed → · I just lost my job → · I lost my wallet, phone or ID, or it was stolen → · I got a medical bill I can't pay, or a claim was denied → · I have no money for food → · I got a parking or traffic fine, or a court letter about one → · I got a shutoff notice → · Someone died → · Someone I love is missing → · Someone is using my identity → · I'm stranded away from home → · I got a tax bill or letter I can't pay or don't understand → · Money is being taken from my wages → · I haven't been paid my wages →
- Phone
- 0800 915 4604
- Website
- https://www.adviceni.net
- Coverage
- Northern Ireland
- Languages
- English
- Last checked
- October 3, 2026
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