Emergency guide

Someone died

When someone dies, several deadlines start while you are in shock. This page lists what to do today, the deadlines that may have started, who to call and words you can use.

General information, not legal advice. Rules depend on where you live. If you have a letter, notice or form with a date on it, get advice before that date passes.

Checked 7 October 2026 · re-check due 7 April 2027 · To keep a copy, use your browser’s print or share menu.

First: are you safe?

If this death has you thinking about ending your life, call or text 988 in the US, or call Samaritans on 116 123 in the UK, at any hour. If anyone is in danger now, or the person who has died may have been harmed by someone, call 911 in the US or 999 in the UK. If there is no food in the house tonight, call 211 in the US; in the UK, find your nearest food bank through Trussell, below.

Today

  • If you are not sure the person has died, or the death was sudden, call 911 in the US or 999 in the UK.
  • Otherwise, if the person died at home: call the hospice if they were in hospice care, or their doctor. In the UK, call their GP, or 111 if you cannot reach the GP. There is no need to move the body right away.
  • Do not sign anything with a funeral home or funeral director today. The person who signs for the funeral can be the one who has to pay the bill.
  • Ask the funeral home for its written price list, and take it home. Ask how the funeral can be paid for: in the UK, the person's bank can pay the funeral director from the person's own account.
  • Do not pay the person's debts, or any bill that arrives in their name, from your own money until you have asked for advice. Debts are usually paid from what the person left, not by their family.
  • In the UK: wait until you are told you can register the death (by the doctor, the hospital, the medical examiner's office or the registrar). Write down who told you and when. In Scotland, the count starts from the day of death: find out which registration office has the doctor's certificate, and go there.
  • In the US: ask the funeral home to report the death to Social Security. Then call Social Security yourself about benefits.
  • Also: If a pension or benefit payment arrives after the death, do not spend it. The payer may ask for it back. Ask how to get copies of the death certificate: banks, pensions and insurers ask for them. Ask one person to sit with you or make calls.

The clocks that have started

Deadlines that can start when this happens, soonest first. Tap one to see when it starts and what happens if you miss it. Your own letters give your dates; when two dates could apply, count from the earlier one.

Jump to: United States · United Kingdom

In the United States

  1. Send back Social Security payments for the month of death and afterDo not cash a check or spend a deposit that is for the month of death or any later month.United States (federal rule)
    How long
    Do not cash a check or spend a deposit that is for the month of death or any later month. No date is given: Social Security asks for checks back 'as soon as possible'.
    Starts
    the day the person dies, if they were getting Social Security.
    If missed
    Social Security says these payments must be returned, so money spent now may have to be paid back later. Do not spend any payment that arrives after the death.
    It lets you
    keep the money from being spent by mistake. If it came by direct deposit, contact the bank and ask it to return any funds received for the month of death or later. If it came by paper check, do not cash it: return it to Social Security. Eligible family members may still be able to receive survivors benefits for the month the person died.

    Where this differs: This is Social Security's rule for the benefits it pays. For any other pension or benefit, ask the payer what it needs.

    Checked 7 October 2026 at US Social Security Administration

  2. Call Social Security about survivors benefits and the one-time death paymentCall now for monthly survivors benefits: back pay is limited.United States (federal rule)
    How long
    Call now for monthly survivors benefits: back pay is limited. The one-time $255 payment: apply within 2 years of the death.
    Starts
    the day of the death. A funeral home usually reports the death, but you still apply for benefits yourself. Call 1-800-772-1213 (Monday to Friday, 8 a.m. to 7 p.m. in most US time zones) and say 'Survivor'. You cannot apply online and an appointment can take weeks, so call now: the date you first contact Social Security can affect when payments start.
    If missed
    Most survivors claims can be paid for up to 6 months before the month you apply. A widow or widower under full retirement age usually gets no back months, but if you were 60 or older when they died, applying by the end of the month after the death lets payments start from the month of death. The 2-year limit on the $255 payment can be extended for good cause, such as illness, a language barrier or wrong information from Social Security.
    It lets you
    get monthly payments if you are the spouse, ex-spouse, child or dependent parent of someone who worked and paid Social Security taxes, and you may get Medicare on their record. A widow or widower can choose when payments start: they are lower if they start before full retirement age and grow the longer you wait, so ask Social Security to explain the choice before you pick. The $255 payment goes to a spouse or, if there is none, to some children.

    Where this differs: If you have a disability, back pay can reach further. If you live outside the United States, contact a Federal Benefits Unit or call +1-855-522-6936.

    Checked 8 October 2026 at Social Security Administration rules, 20 CFR 404.621 (eCFR)

  3. Ask the funeral home for its written price list before you chooseYou have the right to see the prices before you choose, and a written statement before you pay.United States (federal rule)
    How long
    You have the right to see the prices before you choose, and a written statement before you pay. There is no deadline.
    Starts
    when you first call or visit a funeral home. You can ask for prices on the phone.
    If missed
    This is a right, not a deadline. The point of using it is to ask before you agree to anything.
    It lets you
    buy only the goods and services you want, and compare prices between funeral homes. The funeral home must give you price information on the phone if you ask, without first asking for your name, address or phone number. It must give you a written price list to keep when you visit. It must give you a written statement of what you are buying, and the price of each item, before you pay. It cannot refuse a casket or urn you bought elsewhere, or charge a fee to handle it. A cremation can use an alternative container, and no state law requires routine embalming for every death.

    Where this differs: The rule covers funeral homes. It does not cover third-party sellers such as casket and monument dealers, or cemeteries that have no funeral home on site. Some states require embalming or refrigeration if the body is not buried or cremated within a certain time: your state decides.

    Checked 7 October 2026 at US Federal Trade Commission

  4. Do not pay the person's debts from your own money before you have adviceWait, and ask for advice before you pay anything from your own money.United States (set by each state)
    How long
    Wait, and ask for advice before you pay anything from your own money. There is no deadline. Your state's law decides who owes what, so ask a lawyer or a legal aid office.
    Starts
    the first call, letter or bill that arrives in the person's name.
    If missed
    You may owe the debt yourself if you cosigned it, such as a car loan; if you are the spouse and live in a community property state; if you are the spouse in a state that makes you pay certain kinds of debt, like some healthcare costs; or if you were responsible for settling the estate and did not follow your state's probate law.
    It lets you
    ask first. A person's debts do not go away when they die: they are owed by and paid from the estate, and family members usually do not have to pay them from their own money. If there is not enough money in the estate, the debt usually goes unpaid. The law protects family members from abusive, unfair or deceptive debt collection.

    Where this differs: State law decides the community property, spouse and probate points. A collector may contact only the spouse, the parent of a deceased minor, a legal guardian, a lawyer, or the executor, administrator or personal representative; it can usually ask other relatives only once for the contact details of whoever is dealing with the estate, and it cannot discuss the debt with them. To stop calls to you if you are responsible, write to the collector: a phone call is not enough.

    Checked 7 October 2026 at US Federal Trade Commission

  5. Health cover: ask to join a work health plan through your own job, or a spouse's or parent's jobAt least 30 days.United States (federal rule)
    How long
    at least 30 days. A plan may allow longer, but count 30 to be safe
    Starts
    the day your job-based health cover ends, whether it came through your own job or through a family member's job and ended because they died. Not sure of the date? Count from your last day of work or from the day of the death.
    If missed
    ask the plan whether its window is longer than 30 days; if not, you usually wait for its next open enrolment. The COBRA and Marketplace clocks are separate and may still be open
    It lets you
    join another group health plan you can get, such as one at your own job or a spouse's or parent's job, outside its usual sign-up time. This is sooner than either 60-day window, so check it first

    Federal rules count a death that ends job-based cover the same as a job loss. Ask the plan at your own job, or a parent's, now.

    Checked 8 October 2026 at US Department of Labor, Employee Benefits Security Administration

  6. Pick a health plan on HealthCare.gov after losing cover60 days to pick a plan (90 days if you lost Medicaid or CHIP)United States (federal rule)
    Starts
    the day your health cover ends, which can be later than your last day of work or the day of the death. Not sure? Count from your last day of work, or from the day of the death. You can pick a plan up to 60 days before cover ends.
    If missed
    you can enrol only in Open Enrollment (it starts November 1 each year) or after another life event. Medicaid and CHIP stay open all year. COBRA running out opens a new 60-day window; dropping COBRA or stopping payment does not.
    It lets you
    sign up outside Open Enrollment if you lost job-based cover (even if you quit or were fired), cover through a family member, or your Marketplace plan because someone on it died. Pick before your old cover ends and there is no gap; after it ends, cover starts the first of the month after you pick. If asked for proof of lost cover, send it within 30 days of picking. Cover starts only when you pay the insurer the first premium.

    Where this differs: Some states run their own Marketplace instead of HealthCare.gov. Use the state picker on HealthCare.gov, and check your state's site for its own dates, which may differ

    Checked 7 October 2026 at HealthCare.gov (Centers for Medicare & Medicaid Services)

  7. Choose whether to keep a job-based health plan (COBRA)60 days to chooseUnited States (federal rule)
    Starts
    the later of two dates: the day the job-based cover ends (after a job loss, or after the death of the family member whose job it came through) or the day the COBRA election notice is given or mailed to you. Count from the earlier one to act in time. Do not wait for the letter: the plan has 44 days to send it, and it can be late or lost.
    If missed
    The right is gone once 60 days have passed since BOTH dates. If the notice came late or never came, your window may still be open: call the Department of Labor on (866) 444-3272. The Marketplace window is a separate clock that does not wait for this one.
    It lets you
    keep the same plan, back-dated to the day your cover ended, usually at the full premium plus 2 percent: up to 18 months after a job loss, and up to 36 months for a spouse or child after the employee's death. You have 45 days after electing to make the first payment, which may cover more than one month. If you said no, you can still change your mind within the 60 days, but cover may then start only from that day.

    The death of the employee is a COBRA qualifying event for a spouse and dependent children. The employer must tell the plan about the death; you do not have to.

    Where this differs: If you are 65 or older or can get Medicare, ask about Medicare before choosing COBRA: COBRA without Medicare can leave you with bills. If the company closed and there is no health plan, there is usually no COBRA. COBRA covers private employers with 20 or more employees, and state and local governments; it does not cover federal-government plans or church plans. If you worked for the federal government, ask your HR office for Temporary Continuation of Coverage (TCC) on your last day: you generally have 60 days after you leave or after the TCC notice, whichever is later, to enrol. To be safe, count from the day you leave. Many states have a 'mini-COBRA' law that can reach smaller employers, with its own dates: ask your state insurance commissioner's office. Some employers agree to pay part or all of the cost in a severance package, but that is not required

    Checked 7 October 2026 at US Department of Labor, Employee Benefits Security Administration

  8. Claim a VA burial allowance if the person was a Veteran2 years after the burial, if the Veteran's death was not caused by their service (VA calls this 'service connected')United States (federal rule)
    Starts
    the day of the Veteran's burial. VA counts cremation as a burial type, so if they were cremated, count from the cremation.
    If missed
    A late claim may be refused unless an exception applies. There is no time limit if the death was service connected and you claim the burial or transportation allowance. There is none if the Veteran died under VA care at a VA health facility or a facility contracted by VA. There is none if you claim only the allowance for plot or interment, or for transportation. If VA changed the Veteran's discharge status after death from dishonorable to another status, you must file within 2 years after the change.
    It lets you
    apply for a burial allowance to help with funeral, burial and transportation costs if you paid them and no one else will pay you back. Whether the Veteran qualifies is for VA to decide. A surviving spouse listed on the Veteran's VA profile may be paid a set amount automatically when VA learns of the death; ask VA whether you still need to file.

    Checked 7 October 2026 at US Department of Veterans Affairs

In the United Kingdom

  1. Register the death (England and Wales)5 days from the day the medical examiner's office tells you that you can registerEngland and Wales
    Starts
    the day the medical examiner's office confirms you can register the death. You must wait for that confirmation, which can take a few days after the death. Weekends and bank holidays count. Not sure when? Count from the day the medical examiner's office or the register office first contacted you.
    If missed
    If you need more than the 5 days, tell the register office straight away. Registering is a legal duty, and the funeral usually cannot go ahead until it is done.
    It lets you
    get the certificate for burial or cremation (often called 'the green form'), which you give to the funeral director, crematorium or burial authority. The funeral can usually take place only after the death is registered. At registration the registrar also explains Tell Us Once and gives you a reference number to use it yourself.

    Where this differs: England and Wales. If the death was reported to a coroner, the documents you need may be different and you wait for the coroner's process. Scotland and Northern Ireland have their own rules: see their clocks. A death abroad is registered under the rules of the country where it happened.

    Checked 7 October 2026 at GOV.UK

  2. Register the death (Scotland)8 days from the death, where possibleScotland
    Starts
    the day of the death.
    If missed
    It may not be possible within 8 days, for example if the death was referred to the procurator fiscal: tell the registration office. The funeral cannot go ahead until the death is registered.
    It lets you
    get a certificate of registration of death, which you show to the funeral director, and a shorter copy of the entry in the national register. There is no charge for these documents. You can register at any registration office in Scotland, not only where the person lived or died.

    Where this differs: Scotland only. The registrar needs the medical certificate of cause of death, which the doctor normally sends to a registration office, so find out which office has it; you cannot register without it. Some certificates are picked at random for review, which can delay registering by 1 to 3 working days; if the funeral has to happen by a set time, ask the registration office about advance registration. A relative, someone who was there, an executor or solicitor, or someone who lived with the person if they died at home can register.

    Checked 7 October 2026 at mygov.scot

  3. Register the death (Northern Ireland)5 days, to allow funeral arrangements to be madeNorthern Ireland
    Starts
    the day of the death.
    If missed
    If the death has been referred to the coroner, the 5 days do not apply: wait for the coroner. Otherwise the funeral director cannot go ahead until the registrar issues the certificate, so do not wait.
    It lets you
    get the Certificate for Burial or Cremation, which the registrar issues to the funeral director so the funeral or cremation can go ahead. You can also buy death certificates at registration. It is free to register; copies cost extra. You can register at any district registration office in Northern Ireland.

    Where this differs: Northern Ireland only. The registrar will usually phone you after the doctor's certificate reaches the registration office. If the death was referred to the coroner, do not make funeral arrangements before the coroner agrees. Tell Us Once does not cover Northern Ireland: report the death to the Department for Communities through its Bereavement Service (below), and tell the Child Benefit Office yourself if a parent or child getting Child Benefit died.

    Checked 7 October 2026 at nidirect (Northern Ireland government)

  4. Tell government once (Tell Us Once)28 days from getting the reference numberEngland, Scotland and Wales
    Starts
    the day the registrar gives you the Tell Us Once reference number, usually when you register the death. You can use the service only after the death is registered, or, if it was reported to a coroner, once you have a final or interim death certificate.
    If missed
    If you do not use Tell Us Once you must let the relevant organisations know yourself. If the person was getting pension payments, contact the pension provider as soon as possible to avoid having to make repayments. Report Department for Work and Pensions benefits through the DWP Bereavement Service (below).
    It lets you
    report the death to most government organisations in one go: HMRC, the Department for Work and Pensions (which cancels benefits such as Universal Credit and State Pension), the Passport Office, DVLA, the local council, Social Security Scotland and some public sector pension schemes. You still have to tell banks, insurers, utility companies, landlords and private or workplace pension providers yourself.

    Where this differs: England, Scotland and Wales only. You cannot use Tell Us Once if the person was living in Northern Ireland when they died, or living abroad permanently. You need permission from any surviving spouse or civil partner, the next of kin, the executor, or anyone claiming joint benefits before you give their details. If a child or baby died, you must tell DWP separately about benefits you get as their parent or carer.

    Checked 7 October 2026 at GOV.UK

  5. Do not pay the person's debts from your own money before you have adviceWait, and ask for advice before you pay anything from your own money.England and Wales
    How long
    Wait, and ask for advice before you pay anything from your own money. There is no deadline.
    Starts
    the first letter, call or bill that arrives in the person's name.
    If missed
    You can be responsible if the debt was joint, for example an overdraft on a joint account or a credit agreement in both names. If you lived with the person you may also still owe bills tied to the home, such as council tax or water. If you are the executor, you can end up paying from your own money if you pay out the estate before placing a notice in The Gazette that lets creditors claim, or if you make mistakes.
    It lets you
    ask first. Debts are paid from the person's estate. In general, if there is not enough money in the estate, creditors cannot recover the rest from anyone else, including surviving relatives. Check whether the person had insurance that would pay off a debt.

    Where this differs: Citizens Advice gives the same advice for England and for Wales. In Scotland, Citizens Advice Scotland says you are not automatically liable even if you were their husband, wife or civil partner, or lived with them, but you are liable for joint debts and may be for shared bills such as council tax or a utility bill in both names. In Northern Ireland, nidirect says you are only responsible if you had a joint loan or agreement or gave a loan guarantee. If it looks as if the estate cannot cover the debts, get advice from a solicitor.

    Checked 7 October 2026 at Citizens Advice (England and Wales)

  6. Claim Bereavement Support Payment if your partner has died3 months for the full amount: the one-off payment and all 18 monthly payments.Whole UK
    How long
    3 months for the full amount: the one-off payment and all 18 monthly payments. After 3 months but before 12 you can get the one-off payment and only some of the monthly payments. After 12 months but before 21 you cannot get the one-off payment. After 21 months you usually cannot get any payments.
    Starts
    the day your partner died. This is for a husband, wife or civil partner, or a partner you lived with as if married.
    If missed
    The later you claim, the less you can get. Over 21 months? You may still be able to claim if the cause of death was only recently confirmed: call the Bereavement Service.
    It lets you
    get a one-off payment and up to 18 monthly payments. It is not means-tested, so what you earn or have in savings does not affect it. You can apply online, by phone through the Bereavement Service helpline, or by post.

    Where this differs: You must have been under State Pension age and living in the UK (or a country that pays bereavement benefits), and your partner must have paid enough National Insurance or died because of an accident at work or a work-caused disease (the Bereavement Service will tell you if you are not sure). If you lived together without marrying, you also need to have been getting Child Benefit for a child living with you, or been pregnant. If your partner was the Child Benefit claimant, make a new Child Benefit claim in your own name before you apply. Northern Ireland has the same 3-month rule for all 18 monthly payments, but you claim within 12 months to get the initial payment, and there is a different way to apply (nidirect). Tell your benefits office when you start getting the payment.

    Checked 7 October 2026 at GOV.UK (Department for Work and Pensions)

  7. Claim help with funeral costs (Funeral Expenses Payment)6 months from the funeral, even if you are still waiting to hear whether you get one of the benefits that qualify you (Universal Credit, income-related ESA, Pension Credit or Housing Benefit)England and Wales
    Starts
    the day of the funeral. You can claim before the funeral if you have an invoice or signed contract from the funeral director. An estimate does not count.
    If missed
    Claim as early as you can. You can claim before the funeral if you have the funeral director's invoice or signed contract.
    It lets you
    get help towards some funeral costs if you or your partner get Universal Credit, income-related ESA, Pension Credit or Housing Benefit and you are arranging the funeral. It will not usually cover all the costs, and you might not get it if a close relative of the person who died is in work or not on one of those benefits, so do not count on it when you choose the funeral. It is taken off anything you get from the person's estate. If they had a pre-paid funeral plan you can get only a small amount for items the plan does not cover. If you get Universal Credit you will not get a decision until after your next payment.

    Where this differs: England and Wales. Scotland has Funeral Support Payment from Social Security Scotland instead (0800 182 2222): you can apply from the death until 6 months after the funeral. Northern Ireland has its own Funeral Expenses Payment through nidirect, also within six months of the funeral, and some or all of it may have to be repaid from the estate. You cannot get the Scottish payment if you already had another government funeral payment.

    Checked 7 October 2026 at GOV.UK (Department for Work and Pensions)

Who to call

Jump to: United States · United Kingdom

In the United States

Social Security Administration

report the death if no funeral home did, and ask about survivors benefits and the one-time death payment

Call 1-800-772-1213 · 8:00 a.m. to 7:00 p.m. local time, Monday through Friday; automated phone services 24 hours a day

Before you call: what to have ready

Have ready

  • your Social Security number, and the letter or notice you are calling about, with the date on it
  • if someone died: their name, Social Security number, date of birth and date of death; if you do not have the number, Social Security will ask for other details such as their date of birth and their parents' names
  • if you are applying for survivors benefits: your own Social Security number, where you were born, the date and place of your marriage (and any earlier marriages), your bank routing and account number for direct deposit, and your children's names

They may ask

  • what you are calling about: for example, that you want to submit a request for reconsideration of a decision, or to apply for survivors benefits or the one-time death payment

They can

  • help you submit a written request for reconsideration (form SSA-561) when you call: tell the representative that is what you want. The request itself has to be in writing
  • take a request to waive an overpayment, or to pay it back at a lower rate; for an SSI overpayment of $2,000 or less that you think was not your fault, the waiver request can be made by phone
  • take a report of a death, if no funeral home reported it, and take your request for survivors benefits or the one-time death payment
  • help you through a free interpreter

They cannot

  • answer outside Monday to Friday, 8 a.m. to 7 p.m. local time; automated phone services run 24 hours
  • keep disability payments going on a phone call alone: when a notice says your disability has ended, the request to continue payments has to be in writing

Waits are usually shorter in the morning, later in the week and later in the month. If you are appealing a decision and its deadline is close, do not wait on hold: send or upload your written request for reconsideration (form SSA-561) the same day.

HealthCare.gov Marketplace

if your health cover came through the person who died, or they were on your Marketplace plan

Call 1-800-318-2596 · 24 hours a day, 7 days a week (except holidays)

Before you call: what to have ready

Have ready

  • the date your health cover ended or will end, for example job-based cover after a job loss or a death, or a Marketplace plan the person who died was on
  • papers showing you lost cover and the date it ended: if you are asked for them, send them within 30 days of picking a plan
  • your best estimate of your household's income for the year you want cover, counting everyone in the household and including unemployment benefits

They may ask

  • about your household and your estimated income for the year, which decide any savings and whether you may qualify for Medicaid or CHIP

They can

  • help you fill out an application, review your choices and enroll, free, with help in other languages
  • help you find people in your community trained to help you enroll
  • take calls from TTY users on 1-855-889-4325

They cannot

  • take questions or documents by email: upload documents on the site or mail photocopies
  • start your coverage for you: you pay the first premium to the insurance company, not the Marketplace, and cover does not start until you do

VA Benefits Hotline

if the person was a Veteran: ask about burial benefits and what the family can claim

Call 1-800-827-1000 · Mon–Fri, 8am–9pm ET

Before you call: what to have ready

They can

  • tell you the status of a claim or appeal for disability compensation, pension or survivors benefits, including a PACT Act claim
  • update your direct deposit information, address or dependent information
  • request a letter for you
  • take a report of the death of a Veteran or beneficiary
  • answer your other questions about VA benefits
  • take TTY calls through the relay service: dial 711

They cannot

  • answer outside Monday through Friday, 8:00 a.m. to 9:00 p.m. ET
  • help with VA health care enrollment or bills: that is the VA health benefits hotline, a different line
  • be your crisis line: VA lists the Veterans Crisis Line separately, as 988 then select 1, open 24/7

TAPS (Tragedy Assistance Program for Survivors)

if the person died while serving in the military: someone to talk to at any hour

Call 800-959-8277 · 24/7

Before you call: what to have ready

Have ready

  • a personal email address, if you use their contact form: TAPS asks you to avoid a .mil, .gov or corporate address so you receive its vital communications

They can

  • listen, give you a shoulder to cry on, and connect you with resources
  • give you a chance to remember and honor your loved one
  • take a message through their online contact form, or a call on 800-959-TAPS (8277)

The Compassionate Friends

if a child of any age has died: support from other families who have been there

Call 1-877-969-0010 · National office weekdays; online groups have set times

Before you call: what to have ready

They can

  • help you find a local chapter: the chapter locator searches by state and zip code
  • offer online support and private Facebook groups if a chapter meeting is not convenient
  • welcome families whose child died at any age, including pre-birth, from any cause, and bereaved siblings and grandparents
  • let you come to a chapter meeting without a reservation or a charge, and without having to talk

They cannot

  • welcome children of every age at a meeting: they ask that any children who come with you be old enough to understand the discussions and not be upset by them; some chapters have sibling groups for children twelve or older

LawHelp.org

free legal help in your state, if a debt collector or the estate needs a lawyer

lawhelp.org · Online

Before you call: what to have ready

Have ready

  • the state or territory where you live: the site starts by asking you to choose it

They can

  • send you to legal aid and other low-cost legal help near you
  • give you legal help guides, including one on court fees and getting them paid
  • help you create legal documents for free in areas such as housing, with LawHelp Interactive

211 — United Way

one free call to local help with food, rent, bills and utilities while you sort this out

Call 211 · 24/7 in most areas

Before you call: what to have ready

Have ready

  • a few facts about your current living situation
  • any income you have
  • the children or other dependents who live with you

They may ask

  • about your current living situation
  • about any income you have
  • about any children or other dependents who live with you

They can

  • connect you to local help with rent, mortgage, utilities, food and health care
  • talk to you by phone; some local 211s also offer text and web chat, so check yours
  • use 180 languages on request
  • keep the call confidential, and it can be anonymous
  • give you other ideas if you do not qualify for one program: you can call again

They cannot

  • give you money themselves: 211 is the number for information and referrals to services
  • help in a life-threatening emergency: call 911 first if you or someone you love is in one or may be a danger to someone else

In the United Kingdom

Funeral Expenses Payment (GOV.UK)

help with funeral costs if you or your partner get certain benefits (England and Wales); the Bereavement Service helpline on the same page also takes Bereavement Support Payment claims

gov.uk

Before you call: what to have ready

Have ready

  • the date the person died, your National Insurance number and your bank or building society details
  • to claim Bereavement Support Payment: your partner's National Insurance number as well
  • to claim Funeral Expenses Payment before the funeral: an invoice or signed contract from the funeral director, not an estimate

They can

  • take a Funeral Expenses Payment claim by phone on the Bereavement Service helpline, 0800 151 2012, and help you claim any other bereavement benefits you may be entitled to
  • take a Bereavement Support Payment claim by phone on the same helpline
  • check whether the death will affect any other benefits you already claim
  • take Relay UK calls (18001 then 0800 151 2012) and calls in Welsh on 0800 731 0453

They cannot

  • answer outside Monday to Friday, 8am to 6pm
  • take claims from Northern Ireland: there is a different way to claim there
  • pay Funeral Expenses Payment in Scotland: Scotland has Funeral Support Payment instead

DWP Bereavement Service (Bereavement Support Payment)

if your partner died: claim Bereavement Support Payment by phone

Call 0800 151 2012 · Monday to Friday, 8am to 6pm

Before you call: what to have ready

Have ready

  • your National Insurance number
  • your bank or building society account details
  • the date your partner died
  • your partner’s National Insurance number

They can

  • take a Bereavement Support Payment claim by phone
  • send you a claim form through the post
  • take calls in Welsh on 0800 731 0453 and Relay UK calls on 18001 then 0800 151 2012

They cannot

  • answer outside Monday to Friday, 8am to 6pm
  • take a claim from Northern Ireland: if you live there, there is a different way to apply by phone

Social Security Scotland

Scotland: Funeral Support Payment helps pay for a funeral; you can apply by phone

Call 0800 182 2222 · Monday to Friday, 8am to 5pm, except bank holidays

Before you call: what to have ready

Have ready

  • your National Insurance number: their page says they can answer your questions quicker if they know it
  • the letter you are calling about, with the date on it
  • for Funeral Support Payment: details of the funeral director, any travel receipts or funeral bills you have so far, and the National Insurance number of the person who died, if you have it

They can

  • take an application over the phone, for example for Funeral Support Payment, with an adviser helping at your own pace
  • take your request for a re-determination or an appeal by phone, and help you fill in the form
  • review a Best Start Foods or Job Start Payment decision by phone
  • take your application for Short-term Assistance when you challenge a decision to reduce or stop your Adult, Child or Pension Age Disability Payment

They cannot

  • answer outside Monday to Friday, 8am to 5pm, or on bank holidays

Bereavement Service (Department for Communities, Northern Ireland)

Northern Ireland: report the death to the Department for Communities, and check whether you can claim Bereavement Support Payment or a Funeral Expenses Payment

Call 0800 085 2463 · Monday to Friday, 9.00am to 5.00pm. Closed weekends and bank holidays.

Before you call: what to have ready

Have ready

  • details of the person who died: date of birth, date of death, National Insurance number and the benefits they were getting
  • for a Bereavement Support Payment claim: details about you, your partner, your children, other benefits you are getting and your account details
  • for a Funeral Expenses Payment claim: details about the funeral director and bill, who is responsible for the funeral, the estate, money to pay for the funeral and your account details
  • for a Child Funeral Fund claim: your address, date of birth and National Insurance number, who is responsible for the funeral, the funeral director and bill, and your account details

They can

  • record the date of death and tell each office that paid benefit to the person who died
  • check if you can claim Bereavement Support Payment, a Funeral Expenses Payment or a Child Funeral Fund payment
  • take the information for your application over the phone and pass it to the relevant office
  • point you to the Make the Call service if you need support to make a claim

They cannot

  • answer at weekends or on bank holidays: they are closed
  • ask you for bank details by text, social media or email: their page says you will never be asked for bank details that way

The Coroners’ Courts Support Service

if the death was reported to a coroner or there will be an inquest: free, independent support (England and Wales)

Call 0300 111 2141 · Monday to Friday, 10am to 4pm. Closed weekends and bank holidays.

Before you call: what to have ready

They can

  • give emotional support and practical help to bereaved families, witnesses and others attending an inquest, in person or through the National Helpline
  • give free and confidential advice about the inquest process, by phone or by email to helpline@ccss.org.uk
  • explain who does what at an inquest and what to expect on the day
  • put you in touch with a local volunteer who knows your court, if their service is at that court
  • point you to other organisations and bereavement agencies

They cannot

  • be at every court yet: they aim to offer support in all coroners’ courts in England and Wales, and if your area is not on their list you can still call the helpline
  • answer outside Monday to Friday, 10am to 4pm, or on bank holidays: leave a message and they will contact you on the next working day
  • be a crisis line: if you are in emotional crisis outside their hours, their page says to call Samaritans on 116 123

Cruse Bereavement Support

free bereavement support by phone from trained volunteers, however long ago the death was. Weekdays only: closed at weekends

Call 0808 808 1677 · Monday, Wednesday, Thursday and Friday 9.30am to 5pm. Tuesday 1pm to 8pm. Closed Saturday and Sunday.

Before you call: what to have ready

Have ready

  • nothing to prepare: you can talk about how you are feeling, how the person died, how you are coping, and how to talk to children or young people about death

They can

  • listen: trained bereavement volunteers give you space to talk, without judging, and the call is free from all UK landlines and mobiles
  • tell you about other Cruse services and other organisations that may help
  • keep what you say confidential unless you or someone else is in danger
  • take your message through a webform at any time, though response times vary

They cannot

  • give direct advice on money, medical or legal questions
  • answer on Saturday or Sunday
  • support callers who are outside the UK

The helpline is very busy and may not answer straight away: keep trying. Calling when it first opens, or from 1pm to 2pm, may shorten the wait. If you are struggling in the meantime, call Samaritans on 116 123.

Child Bereavement UK (including Winston's Wish)

if a child has died, or a child or young person is grieving

Call 0800 02 888 40 · 8am to 8pm, Monday to Friday (except bank holidays)

Before you call: what to have ready

They can

  • give you bereavement support by phone, live chat, email or text/WhatsApp, with no appointment needed
  • support children, young people, parents and families when a child grieves or when a child dies, including when a baby or child is expected to die

They cannot

  • answer outside 8am to 8pm, Monday to Friday, or on bank holidays
  • support you if you are 26 or over, unless your baby or child has died or is expected to die before their 26th birthday

Survivors of Bereavement by Suicide (SoBS)

if the person died by suicide: peer support from adults who have been through it

Call 0300 111 5065

Before you call: what to have ready

They can

  • listen by phone: the support line is run by trained volunteers who have been affected by suicide themselves
  • answer by email at email.support@uksobs.org, a space for people bereaved by suicide
  • help you find a peer-to-peer support group near you, in person or online: facilitators have also been bereaved by suicide
  • give you access to an online forum for people over 18 bereaved by suicide: applications are approved within a couple of days

They cannot

  • act as a counselling service, or support wider mental health or social care needs
  • stay on a long call: because of demand, call length is limited
  • support children: the support is for adults

Citizens Advice (Adviceline, England)

free advice on benefits, debts and bills that arrive in the person's name (England)

Call 0800 144 8848 · Usually 9am to 5pm, Monday to Friday. Not available on public holidays.

Before you call: what to have ready

Have ready

  • your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company

They may ask

  • your postcode, from a mobile, to find your local Citizens Advice

They can

  • connect you to your local Citizens Advice (Adviceline, England)
  • talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
  • help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
  • take Relay UK calls (18001 then 0800 144 8848)

They cannot

  • answer on public holidays: Adviceline is not available then
  • cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
  • help everywhere: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.

Citizens Advice Cymru (Advicelink Wales)

the same help in Wales

Call 0800 702 2020 · Monday to Friday 8am to 7pm. Saturday 9am to 1pm.

Before you call: what to have ready

They can

  • connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
  • talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
  • take Relay UK calls: 18001 then 0800 702 2020
  • point you to the Citizens Advice consumer service for problems with energy, water or post

They cannot

  • answer on public holidays: Advicelink is not available then
  • help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area

Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.

Citizens Advice Scotland (Scottish Citizens Advice Helpline)

the same help in Scotland

Call 0800 028 1456

Before you call: what to have ready

Have ready

  • your postcode: the page finds your local Citizens Advice Bureau by postcode

They can

  • put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
  • give free, confidential and impartial advice, and help you work out next steps
  • raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
  • give advice online, on its advice pages

Advice NI

the same help in Northern Ireland

Call 0800 915 4604

Before you call: what to have ready

They can

  • give advice on benefits, personal debt and managing bills, through the freephone helpline on 0800 915 4604
  • answer by email at advice@adviceni.net
  • point you to an Advice NI member near you if you need face-to-face advice

They cannot

  • see you in person themselves: for face-to-face advice you contact a local advice centre run by an Advice NI member

MoneyHelper

information about funeral costs and how to reduce them

Call 0800 011 3797 · Monday to Friday, 9am to 5pm

Before you call: what to have ready

They may ask

  • some questions first, by webchat or WhatsApp, and then they connect you with a specialist

They can

  • talk to you by phone on 0800 011 3797, by webchat or by WhatsApp, with a real person
  • reply to an online form within 3 working days
  • take Relay UK text calls, give you a free British Sign Language interpreter, and find an interpreter if English or Welsh is not your first language
  • book a free Pension Wise appointment about how you can take money from a defined contribution pension

They cannot

  • answer on Saturdays, Sundays or bank holidays: phone and webchat are closed
  • give you a free call from outside the UK: their page says UK calls are free, and gives a separate outside-UK number, +44 (0)20 7932 5780

Trussell (find a food bank)

if there is no food in the house: find your nearest food bank. You need a food voucher first, from a local organisation; the page says how to get one

trussell.org.uk

Before you call: what to have ready

Have ready

  • how many adults and children the parcel is for, and the ages of any children: volunteers check these from your voucher
  • any dietary requirements: say so when you get your voucher so the food bank can prepare

They may ask

  • the community organisation that gives you a voucher asks about your individual needs, so it can help you find the right support

They can

  • help you find your nearest food bank
  • give an emergency food parcel with at least three days of meals once you have a food voucher from a local community organisation
  • sometimes provide pet food and essentials such as toiletries and period products, where they can
  • sometimes offer extra support, such as debt advice or a trained Citizens Advice adviser
  • sometimes deliver food parcels: ask when you get your voucher, or contact the food bank

They cannot

  • give you a parcel without a food voucher: you need a referral first
  • usually give you a voucher online: you will usually need to contact a community organisation by phone or in person, and in some cases the food bank directly

Say it this way

Change anything to your own words.

To a funeral home or funeral director · before you agree to anything · by call
I am arranging a funeral and I would like to compare prices before I decide anything. Could you give me your price list for everything you offer, with each item priced separately, and tell me the total for the simplest option? I would like to take it home and look at it.
To social Security (US) · this week, if no funeral home has reported the death · by call
I am calling to report a death and to apply for benefits for the family. I have the name, Social Security number, date of birth and date of death of the person who died. Could you start my application today, or book the earliest appointment you have, and tell me which benefits we might be able to claim?
To a company or collector asking about the person's debts · the first time one calls or writes · by call
I am calling about an account in the name of [name], who has died. Please note the death on the account, and send me in writing who the account is with and the amount you say is owed. I am not agreeing to pay anything until I have had advice.
To the person's employer or pension provider · this week · by email
I am sorry to tell you that [name] has died. Could you tell me what you need from me, stop any payments to them, and let me know in writing whether anything paid since the date of death needs to be returned, and whether any pay, pension or life cover through work is owed to their family or estate?

Not for you if…

This guide is for the person left to deal with things in the first days after a death: a partner, parent, child or other close person. It is not for a death that happened abroad, which is registered under the rules of the country where it happened. If the death was referred to a coroner, procurator fiscal or medical examiner, registering may have to wait for them, and so may the clocks that count from registering: ask the doctor's or hospital's office and the register office (in the US, the funeral home or the medical examiner's office). If the death was sudden or violent, or the police are involved, call 911 or 999 first and follow what the police and the coroner or medical examiner tell you before you arrange anything. If the person was a child or baby, some rules and benefits are different: in the UK, GOV.UK has a separate page; in the US, ask Social Security and the funeral home. If you want the funeral to take place in another country, moving the body out of England or Wales needs a coroner's permission first: tell the funeral director and the coroner's office as soon as you decide. In Scotland or Northern Ireland, ask the funeral director what is needed. If your right to live in the UK depends on the person who died, GOV.UK says you might need to apply for a new visa: get immigration advice soon. If the person left a will, property or debts you cannot see the end of, or you have been named executor and do not know what that means, you need a probate lawyer in the US or a solicitor in the UK, or free legal help.

A different emergency? Account frozen or closed · Benefits stopped · A car accident · Suspended or excluded from school · Debt collector or court papers · Eviction notice · Flood, fire or storm · Unsafe home · Hurt at work · Paid a scammer · Lost my job · Lost wallet or phone · A medical bill · Nowhere to sleep · Shutoff notice · Someone is missing · A tax bill · Told to leave home

From the library

How do I arrange a funeral without being taken advantage of?

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