Citizens Advice Scotland (Scottish Citizens Advice Helpline)
You can find your local Citizens Advice Bureau by postcode, or call the Scottish Citizens Advice Helpline to speak with an adviser at your local bureau. Advice is free, confidential and impartial.
Good to know
Citizens Advice Scotland is the umbrella body and does not give advice itself. Use the bureau finder or the helpline for advice. There are also online advice pages.
Before you call
Have ready
- your postcode: the page finds your local Citizens Advice Bureau by postcode
They can
- put you through to an adviser at your local bureau by phone on 0800 028 1456, the Scottish Citizens Advice Helpline
- give free, confidential and impartial advice, and help you work out next steps
- raise a complaint with an energy supplier for you through its Extra Help Unit, if you may be considered vulnerable or at risk of disconnection
- give advice online, on its advice pages
In the emergency guides: My bank account was frozen or closed → · I'm behind on my mortgage and could lose my home → · My benefits were stopped, cut or refused → · I was just in a car accident → · My car was repossessed, towed or clamped → · My child is being bullied at school → · My child has been suspended or excluded from school → · My child isn't getting the help they need at school → · I'm behind on my council tax or rates → · A debt collector is chasing me, or I got court papers about a debt → · My landlord won't give my deposit back → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I was hurt at work → · I paid a scammer, or think I've been scammed → · I just lost my job → · I lost my wallet, phone or ID, or it was stolen → · I got a medical bill I can't pay, or a claim was denied → · I have no money for food → · I got a parking or traffic fine, or a court letter about one → · I got a shutoff notice → · Someone died → · Someone is harassing or stalking me → · Someone I love is missing → · Someone is using my identity → · I'm stranded away from home → · I got a tax bill or letter I can't pay or don't understand → · Money is being taken from my wages → · I haven't been paid my wages →
- Phone
- 0800 028 1456
- Website
- https://www.cas.org.uk/get-advice
- Coverage
- Scotland
- Languages
- English
- Last checked
- October 3, 2026
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