Citizens Advice Cymru (Advicelink Wales)
You can get advice on problems with money, housing, work and more through the national phone line, which connects you to a local Citizens Advice. There is online chat too.
Good to know
Calls to Advicelink are free from mobiles and landlines. If the wait is long, they will tell you about other ways to get advice. If they cannot answer within an hour the call is disconnected, so try again later.
Before you call
They can
- connect you to an adviser through Advicelink (Wales) on 0800 702 2020, free from mobiles and landlines
- talk to you by online chat about any other kind of problem, usually 9am to 5pm Monday to Friday
- take Relay UK calls: 18001 then 0800 702 2020
- point you to the Citizens Advice consumer service for problems with energy, water or post
They cannot
- answer on public holidays: Advicelink is not available then
- help you in person if you live outside your local office's area: most local Citizens Advice can only help if you live or work in their area
Usually busiest at the beginning and end of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later.
In the emergency guides: My bank account was frozen or closed → · I'm behind on my mortgage and could lose my home → · My benefits were stopped, cut or refused → · I was just in a car accident → · My car was repossessed, towed or clamped → · My child has been suspended or excluded from school → · My child isn't getting the help they need at school → · I'm behind on my council tax or rates → · A debt collector is chasing me, or I got court papers about a debt → · My landlord won't give my deposit back → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I was hurt at work → · I just lost my job → · I got a medical bill I can't pay, or a claim was denied → · I have no money for food → · I got a parking or traffic fine, or a court letter about one → · I got a shutoff notice → · Someone died → · Someone is harassing or stalking me → · Someone I love is missing → · Someone is using my identity → · I'm stranded away from home → · I got a tax bill or letter I can't pay or don't understand → · Money is being taken from my wages → · I haven't been paid my wages →
- Phone
- 0800 702 2020
- Website
- https://www.citizensadvice.org.uk/wales/
- Hours
- Monday to Friday 8am to 7pm. Saturday 9am to 1pm.
- Coverage
- Wales
- Languages
- English, Welsh
- Last checked
- October 3, 2026
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