Citizens Advice (Adviceline, England)
You can get advice on problems with debt, benefits, housing, work and more. The national phone line connects you to a local Citizens Advice, and there is online chat too.
Good to know
Calls to Adviceline are free from mobiles and landlines. At busy times you might wait up to an hour. This number is for England; in Wales there is a separate Advicelink line, and the site has advice pages for Scotland and Northern Ireland.
Before you call
Have ready
- your postcode if you call from a mobile: if you do not have one, say one nearby such as a GP surgery, takeaway shop or taxi company
They may ask
- your postcode, from a mobile, to find your local Citizens Advice
They can
- connect you to your local Citizens Advice (Adviceline, England)
- talk to you by online chat: Universal Credit claims 8am to 6pm Monday to Friday, debt 9am to 8pm Monday to Friday and 9:30am to 1pm Saturday
- help with a new Universal Credit claim through Help to Claim, free and confidential, from the application to the first payment
- take Relay UK calls (18001 then 0800 144 8848)
They cannot
- answer on public holidays: Adviceline is not available then
- cover all of the UK on this number: it is for England, Wales has a separate Advicelink line, and there are a few parts of England not yet covered
- help everywhere: most local Citizens Advice can only help if you live or work in their area
Usually busiest at the start of the day. At busy times you might wait up to an hour, and a call not answered within an hour is disconnected, so try again later. Calls are free from mobiles and landlines.
In the emergency guides: My bank account was frozen or closed → · I'm behind on my mortgage and could lose my home → · My benefits were stopped, cut or refused → · I was just in a car accident → · My car was repossessed, towed or clamped → · My child has been suspended or excluded from school → · My child isn't getting the help they need at school → · I'm behind on my council tax or rates → · A debt collector is chasing me, or I got court papers about a debt → · My landlord won't give my deposit back → · I got an eviction notice or court papers → · A flood, fire or storm hit my home → · My home is unsafe and my landlord won't fix it → · I was hurt at work → · I just lost my job → · I got a medical bill I can't pay, or a claim was denied → · I have no money for food → · I got a parking or traffic fine, or a court letter about one → · I got a shutoff notice → · Someone died → · Someone is harassing or stalking me → · Someone I love is missing → · Someone is using my identity → · I'm stranded away from home → · I got a tax bill or letter I can't pay or don't understand → · Money is being taken from my wages → · I haven't been paid my wages →
- Phone
- 0800 144 8848
- Website
- https://www.citizensadvice.org.uk
- Hours
- Usually 9am to 5pm, Monday to Friday. Not available on public holidays.
- Coverage
- England
- Languages
- English
- Last checked
- October 3, 2026
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